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Hotel Ohr
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Reviews (39)
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11 - 16 of 39 reviews
Reviewed August 18, 2013

We stayed here for two weeks during the Haydn Festival. The hotel is family owned and run by various family members, some of whom speak excellent English. They were very nice and for the most part, friendly. It would have been helpful to know in advance, however, that Monday is their day off. That meant that after breakfast, the place would virtually shut down until breakfast the next morning.

Word to the wise: there are only 10 rooms with air conditioning! During the first week of August, it was near or over 100 degrees F every day. We had not requested it, but felt fortunate to be assigned to one of the rooms with A/C. Others in our party did not fare as well, and had many miserable nights trying to sleep. Even after it cooled off, we still used the A/C at night, because the rooms with A/C face an extremely busy street, and the noise of cars and motorcycles racing up and down all the time would have made sleep very elusive.

The rooms are adequately furnished and reasonably comfortable; however, don't be deceived by the term "double". When we arrived, the two twin beds had been pushed together. After one night of having to climb over the footboard to get to the bathroom, we separated them. The linens were changed only once during our 15 days there, and we are quite certain that the room was not dusted or vaccuumed during our entire stay. Towels would be changed as often as we requested, however.

Friends two and three doors down from us said they never had hot water in the morning; however, we didn't experience that problem. Two issues we encountered (non-functioning telephone and a broken shower fixture) were addressed and corrected immediately. Two days before we departed, the in-room safe stopped working. Someone was sent to 'fix' it, after which we could not get into it again. After the third request, we finally gave up and started locking valuables in a suitcase.

The one big complaint we heard repeatedly concerned the internet service -- or lack thereof. The hotel offers wi-fi free of charge. The access code changes every 5 days, but they don't tell you what the new code is unless you ask for it. Additionally, when it is working, the signal is quite weak: most of us could not access the internet from our rooms. We had several occasions when the signal quit working all together -- including the last two days of our stay, precluding anyone from checking in for their return flights home.

The restaurant is large and features a lovely garden area for eating outdoors, which was great when it was so hot outside (nothing is air conditioned in Eisenstadt!). The food is very good, but the menu never changes -- except for the soup, which changes every few days and is excellent. We felt a bit overwhelmed by all the starch and lack of vegetables and fruit, but you have to go with the flow. Breakfast was served buffet style, with the usual assortment of dry cereals, (minimal) mixed fruit, yogurt, juice, etc., as well as scrambled and soft-boiled (sort of) eggs, bacon or sausage, meats, cheeses, and LOTS of bread. A lot of people made sandwiches to take with them for lunch later on.

I know Americans are considered to be strange because of our affinity for cold drinks, but it was initially difficult for the staff to understand that when we ordered a Coke or water with ice, we really meant more than two ice cubes per person. Eventually, one of the waiters began bringing us a small bucket of ice and a large pitcher of water without being asked. He got a large tip!

Unless you are going for an extended event, the immediate area can be thoroughly explored in a couple of days. The hotel is located toward the bottom of a rather long and steep-ish hill leading up towards the Schloss Esterhazy, the famous Bergkirche and other attractions. It is not a difficult walk, taking 10-15 minutes. Motorists are required to be respectful of pedestrians, and will stop to let anyone who is waiting at a crosswalk cross the street.

Room Tip: If you are going during the summer, request a room with air conditioning!
  • Stayed: August 2013, traveled with friends
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Thank ColoraturaSop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2011

My customer wanted to make sure I stayed in a good quality hotel and he book an hotel room for me at the Ohr hotel.

The exterior of the hotel is in good conditions but the furniture and equipment in the room is very old.

If the room was old but in good conditions overall, the first thing that really annoyed me was the internet service. Apart from the fact that it is not free of charge like most of other hotels nowdays, I asked reception for a one day voucher and it turned out that there was a maximum limit of 50 MB. This meant that my internet time was gone in about an hour after I hardly had the chance to check my private and business mail accounts, visit some social networking site and read the news. Not very business customer friendly. I ended up paying an extra 23 Euro for internet access to surf about 4 hours over my two night stay. Too much according to my standard given the fact that I travel 60% of my working time and I spend about 100 nights in hotels during a one year period.

And the icing on the cake was the cold shower on the last day of my stay. I called reception to tell them about the problem but after 5 minutes I called them again because nobody came. I waited a further 5 minutes and I decided to jump into the shower because I had to leave the hotel to go to the airport. While I was taking the cold shower somebody finally knocked to my door but by the time I opened it nobody was there. I walked down to check out asking to be charged one night only and all they could offer was to reduce my daily rate by 10 Euros. I felt like it was a bad joke, I paid the full rate and I will never stay in this hotel anymore.

  • Stayed: August 2011, traveled on business
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3  Thank Foglia77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2010

Eisenstadt is a town of about 12,000 in eastern Austria, about an hour out of Vienna. Stayed here for several days. The town is accessible, charming, very clean, beautiful area, and the Esterházy Palace and all things related to classic composer Josef Haydn are the main focal points here.

One thing for Americans to remember is that hotel standards for European hotels are not quite the same as US expectations. This is rated a four star hotel. In the US, this would mean a very premium Hyatt, Intercontinental, Omni hotel. If you are expecting THAT for the price in a town (not city) then you would be disappointed.

We found this quite a charming hotel. This is very, very much a family run place. Frau Ohr, her sister, children, son-in-law and so forth run every aspect of this place. As a result, the standards of service are phenomenal. They are so incredibly helpful, and want you to have an excellent experience.

By US standards, the rooms are smaller than what we would like. We did have a bit of an issue with the bed in that it was not as comfortable as what we would have liked. Again, our US expectations of king beds don't fit within many older European buildings. There are varieties of room arrangements within this hotel. We happened to be in one of the smaller rooms with single beds, but we had other friends in the same hotel with larger rooms. Our room did have a full bathroom which was great. One of the best things about Hotel Ohr? There is air conditioning in many rooms - you need to ask. Again, in the US we expect that there is air conditioning, and this is not the case in most European cities and hotels. Since we knew we were going in a heat wave, it was great knowing that we had a comfortable room.

The food was excellent. They have both an indoor eating area and outdoor dining, some of it covered. This is a wonderful advantage of this hotel. It is a beautiful and very comfortable area. Breakfast we ate inside, but we had a couple of evening meals here and drinks before retiring here. We loved the outside. Utterly charming. The food was excellent. One thing you will find in this part of Europe is more meat and potatoes and fewer vegetables. They had some great salads as well here, which was a real treat.

Breakfast is part of your stay and a wonderful way to start the day. Eggs, bacon, phenomenal bread, cheese, cereals, yogurt, fresh fruit and some fresh vegetables. Ask for coffee (excellent) and they will bring you steamed milk rather than cream. Excellent teas as well.

If you will ask, the hotel also has half a dozen bicycles that you can use. These are good bikes, not clunkers, and Eisenstadt is a great place to ride. Remember to ask about the Redweg (the red way). This is a "bicycle interstate" throughout Burgenland where it is you and farm implements that go through this absolutely stunning countryside.

There is wireless internet available for a fee. Again, US expectations are different. So you pay a fee, and it is based upon usage. Just be aware that video, and this includes Skype video can eat up the megabytes!

Also ask about the taxi deal. You can buy a ticket for 2 euros for a cab ride anywhere within Eisenstadt. This would be usually a 4-5 euro price. Any sights in Eisenstadt are uphill from the Hotel, so this can be an advantage. The front desk will call a cab for you.

There is a real advantage to staying at a very family run hotel. Excellent customer service, was very clean, very safe, enjoyable.

  • Stayed: August 2010, traveled as a couple
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3  Thank Mikocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2017 via mobile
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Stayed: November 2017, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2017 via mobile
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Stayed: August 2017, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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