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“One of the best hotels in Soldeu/Incles”

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Hotel Galanthus & Spa
Ranked #4 of 16 Hotels in Soldeu
Certificate of Excellence
Sao Paulo, SP
Level 5 Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“One of the best hotels in Soldeu/Incles”
Reviewed February 10, 2014

We´ve been in Soldeu last year (Hotel Naudi), and indeed Galanthus is much better. It´s a clean, fairly new (open in 2007, if I´m not wrong); good food - extra points for the well served continental breakfast, minus the croissants - some days they seemed old and hard; very friendly staff (Irene, Pepi, Manu, Araceli, Cristina, Ivon were so warm and tried to do their best all the time); rooms with comfortable sizes; and a good spa, although the water in the main pool could be warmer.
The van service to Soldeu Telecabina goes every 10min and is spotless: I checked twice and it never took more than 3 minutes (really!). And Ivon, the driver, is a patient guy, so if you loose your time (remember to book in advance every day before), just wait for some room and he´ll take you anyway - in 9 days, we never had to wait for the next run...
Why not 5 stars? First, because of the mattress: they are not too bad, but they´re far from a good and firm mattress. The second reason is a mix of feelings: the hotel is located about 800m/1km far from Soldeu Village, what is good because you are far from the noisy pubs and bars, but if you want to go walking you have to be prepared for a snowy (in winter, of course...) and steepy climb, once the hotel is down Soldeu.
We´ll definitly come back (please improve the matresses!!), once the other best option is Hermitage Sport, tooo expensive.
Do avoid the 4th floor, once it´s just bellow the restaurant and the noise of the chairs will destroy your vacations - another point for the admistration to take care of for the next season.

Room Tip: 210 is a very good option, although it is located just beside the Games Room (almost nobody uses it...
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  • Stayed February 2014, traveled as a couple
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Thank LMVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

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Rating summary
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  • Sleep Quality
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Bristol
Level 1 Contributor
3 reviews
Reviewed January 13, 2014

This was our 2nd stay at the hotel the first in March 2013 and the latest in January 2014 to ski. The overall experience has improved (not that there was much to fault the 1st stay).

This year. The receptionists were extremely helpful and polite both in Spanish & English and keen to assist promptly without question. The new Matradee whom we met the 1st time was very professional and accommodating along with the rest of the waiting and bar staff. Also it's clear that the standards are under constant scrutiny from management which shows their commitment to quality. The room was very clean, warm and comfortable, having everything we needed (wifi, mini bar, robes etc). The food (both breakfast & dinner) was delicious, hot and a wide variety for all tastes that changed daily - highlights were the rabbit, hake, beef stew and chicken dishes. It also has the standard fayre if you fancied something less adventurous. The hotel has the added benefit of a spa and ski storage to name a few. The hotel itself is located 10 minute easy walk up the hill to Soldeu for the local shops and bars in the evening. However there is a free bus transfer facilitated by the hotel in the morning and late afternoon/early evening every ten minutes to get up to the gondola with your ski gear. Lastly, we had to leave the hotel at 0400 for our transfer and the hotel provided us with a packed lunch each for our long journey home.

This hotel is excellent and the staff are professional - one of the reasons we've stayed twice and plan to stay again.Great value. Our experience has been extremely positive so don't be put off.

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank BristolBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 22, 2013 via mobile

The service is the best. The staff is so professional and customer oriented that I was absolutely impressed. Highly recommendable. And also the hotel is quite new and close to the ski slopes. ..
very good food and the service at the bar at night was great....

  • Stayed December 2013
    • Value
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    • Cleanliness
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Helpful?
Thank frayguau C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottingen, Germany
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 7, 2013

Friendly staff and clean rooms also a good breakfast buffet for less, what else do you expect. We stayed there only one night for skiing at the 6. of December 2013. Only the parking garage is a little bit limited for big cars and you have to count with additional costs of 12,- Euros. I will definitly book again.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
1 Thank MarianneG1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 2, 2013

Spent four nights in this clean contemporary hotel, friendly helpful staff and the food was fantastic with a great choice of fresh dishes for breakfast and dinner. Great spa with Sauna, steam room, jacuzzi. Would not hesitate to book again, hotel is a 10 minute walk from the main bars etc, free shuttle bus to and from ski lifts.

  • Stayed March 2013, traveled with friends
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Helpful?
3 Thank 468MarkF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 30, 2013 via mobile

This Hotel meets 4 Star expectation. Close to Soldeu Telecabine, free shuttle bus from the hotel. Great buffet breakfeast. Option of good dinner buffet for 15€ per head. This is our 4th year in Andorra and the 1st time in this Hotel. Will definately book again.

  • Stayed March 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pedro_M_D_Moreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 4, 2013

I had high hopes for the Hotel Galanthus after some research on my holiday. Admittedly I had only looked at reviews from this venerable website, but as the second best rated hotel in Soldeu I couldn't go far wrong surely?

When we arrived at the hotel we hadn't sorted out our skiing as we had been advised via telephone that we could book on arrival. It turned out to be a bit of a mess and we spent quite a bit of time finding out where to go, what to organise etc. It would be unfair to expect perfect knowledge on the part of the hotel reception, however in the high season, when 95% of guests are here for the snow, I think a fairly comprehensive knowledge would be expected of a four star hotel.

The rooms were nice although the floors below the restaurant are noisy due to chairs being scraped across the floor (a fairly easy problem to fix-I heard about this complaint months ago when I booked).

Food in the restaurant looks better than it tastes, generally main courses tend to be cooked to within an inch of their life. Other than that the hotel is clean and tidy, I suppose the general impression I was left with on departure is that the service could be a bit better overall, with more emphasis on the client experience. At the moment it feels a bit unmanaged.

Room Tip: Sleep on the 3rd floor or below, the noise from the restaurant is loud!
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank Alexander P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Galanthus & Spa

Property: Hotel Galanthus & Spa
Address: Carretera General Francia | Km.18, Soldeu AD100, Andorra
Location: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Soldeu
#4 Luxury Hotel in Soldeu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Galanthus & Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
EXCLUSIVE, modern and functional Hotel located in Soldeu's entry at just 500 meters long from the Ski Resort Grandvalira by its Soldeu's access and at 18 Km from Andorra's Shopping Center. FACILITIES AND SERVICES: The Hotel completes its facilities with panoramic restaurant with buffet service for breakfast and dinners, cafeteria, reading room, TV room, free Wifi System, garage (limited), free ski lockers, laundry service and an exclusive spa zone equipped with hydro-massage tubs, Turkish bath, Jacuzzi, douches of sensations, sauna, UV rays, gym and massages service. FREE transport to Soldeu access in stipulated timetable. Pets are not allowed. ... more   less 
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Also Known As:
Somriu Selection Canillo

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