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Hotel Park Piolets MountainHotel & Spa
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Reviews (1,090)
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All reviewsshuttle servicekids clubshuttle busski shopbreakfast and dinnernext yearspent a week at this hotelbody lotionskiing holidaytea bagsoutdoor jacuzziadjoining roomsbuffet stylehuge varietyski lockersthe underground car parkpaella
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303 - 308 of 1,090 reviews
Reviewed January 22, 2013

Spent the week of the 13th Jan there. Food overall was good always something we liked. No issues with cold food. Accommodation very clean. Staff very helpful and friendly. Only negative was there was nothing for kids during the day i.e kids club not open till 4 o'clock and room could do with a kettle for a brew.

Great time would return.

  • Stayed: January 2013, traveled with family
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Thank Scothenuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded January 29, 2013

Dear guest

Thank you very much for leaving your comments.
It is always very useful to know that our clients feel satisfied with our services because it is the best proof we are getting our guests satisfaction.
Our kid club is opened from 16:00 to 22:00 h, it is nor opened during the morning because most of our families and children go to sky and they are not in the hotel.
However we are so grateful for your opinion because all the ideas that help us to improve are very welcome to us

Thanks again

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Reviewed January 22, 2013

This Hotel is well located 300m from the main gondola to access the mountain for snowboarding / skiing. The hotel upon entrance is very modern, clean with plenty of lounging area with access free wifi internet. There is many fantastic facilities, bar, cafe, ski shop, ski lockers, spa, gym, kids club and swimming pool indoor/ outdoor. The rooms are large, clean and modern with daily housekeeping. We found the buffet dinner and breakfast delicious with ample choice and beautiful food. We will defiantly stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank royclarke61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded January 29, 2013

Dear clients

We really appreciate the different opinions you left in this website
We are glad you could enjoy our gastronomic options , both breakfast and dinner as well than the other services we offer.
We hope we have the opportunity to offer you our services again and we hope you have had an excellent stay with us.

Kind regards

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Reviewed January 18, 2013

Stayed at the Piolets Park and Spa over new year with my 9 year old son. This was our 10th holiday to Soldeu/El Tarter, so we know the area pretty well, but this was the first time at the Piolets Park & Spa. Hotel was very good, staff were very friendly, kids club was very good, which was just as well, as it was impossible for us just to use the pool. The only option was to pay over Euro30/day for the 2 of us which gave access to the whole Spa, which we didn't want. Food was very good, although at times they could have been a bit more "English" with the selections for the children. Skis and boots were stored in the basement, and then you could catch the shuttle bus to the gondola. We didn't, but others said it was OK, but it did finish at 5.00pm so if you wanted to ski after the lesseons finishing at 4.30, you were a bit pushed. We went with Inghams, and were supposed to fly in to Lledia, but on both flying in and out, LLedia was fog bound (despite the rest of Spain being in bright sunshine). Therefore we had to divert to Barcelona, which is a 3.5 hour coach journey. It hear that Lledia is little more than a runway with a shed, and obviously is weather capability is one man and a torch. I never thought I would say this, but Tolouse is a much better option.

  • Stayed: January 2013, traveled with family
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Thank SlowDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded January 28, 2013

Dear guests

It is fantastic to know that this has been your 10th holiday in Soldeu and it is a pleasure for us to know that on this occasion you decided to stay at Piolets Park & Spa..
It is a real pleasure to know that your stay has been satisfactory.
We are trying to implement much moreEnglish food options and also for children. At the moment we have both as well than other from different nationalities but we always can offer some more.

Looking forward to seeing you soon, we are always available for any information you may need.

Best regards

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Reviewed January 16, 2013

Food was mainly good although there was one meal which had so little choice and was so fatty that we decided to eat out the following night.
Good kids club with soft play climbing frame and communal wii games.
Rooms were warm but not too warm (last year was dangerously warm).
Was disappointed to find you had to pay for the pool, so no benefit there at all.
Wifi was good, as long as you're in the right part of reception.
Most days we only had 3 sets of towels for the 4 of us. One day we had no towels, which proved awkward having a bath.
Heated lockers in hotel for skiis etc was very good. Although this necessitated a hotel bus to the nearby gondola, Bus was good but people's views on queuing was not so we ended up splitting up at one point which is difficult with kids.
Warm weather for skiing and enough snow cannons to make the skiing great, although only blue runs were open.
Highlight was ski school. My six year old and four year old were great skiiers at the end of the week. Teachers all spoke English and were great with kids.
Annoying the Neilson said we didn't need passes for the 4 year old, which caused problems on the first day when we didn't have proof of age to get a pass.

Room Tip: Apparently floors 4 and 5 are better
  • Stayed: January 2013, traveled with family
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1  Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded January 28, 2013

Dear Sir/Madam


we would like to thank you for the interest in Ahotels Piolets Park & SPA as the place where to spend your holidays.

We wish that your stay have been satisfactory, and that you could have enjoyed our services, all the tourist attractions in the country and the Ski resort.

Thank you very much for let us know all your comments about it and we will keep extra care about the details such us the towels. Sorry for that

Hope we can see you sating at the hotel on another occasion

Best regards

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Reviewed January 16, 2013

We have just returned from Piolets Park and Spa with our two kiddies 4 and 6 yrs old. We have had the best week skiing possible with two smalls in tow and the hotel played a BIG part in that. The staff were lovely, no one was rude - other than some of our non European guests! Queues on any ski holiday should be seen as challenge not a problem!!! Our kids are happy with olives, cheeses, cold meats and bread with the odd order of pasta or chips to add up the carbs after a long day out on the slopes. A good play in the Kids club and dance on the WII was absolutely what they needed and loved every night whilst we caught up with work emails on the WIFI which was a bit up and down but not a disaster. I agree the hot food does let the restaurant down a little but the salad bars and the continental breakfast stuff still made for plenty to eat xx I agree about the lack of water/drinks on the half board side of things though:) The ski shuttle worked well just have to be "ready" to hand you skis over to guarantee your seat inside the mini bus xxx

Room Tip: we were on 3rd floor 4th floor is Apartment rooms presumably they are bigger??
  • Stayed: January 2013, traveled with family
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Thank taniapreston1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded January 28, 2013

Dear guests

We are happy to know that you have spent a lovely time.
Thank you very much for your nice comments. We are very glad you have been satisfied with our services in general.
We are also appreciated by your comments on our dinner service, especially after reading different comments on line about this issue. That means we are on the right direction.
As a family hotel, we always take a special care of children, so that the reason we have an splendid Kids club with all type of games, activities,… which it is always supervisor for our competent staff.

We hope we can see you again.

King Regards

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