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“No surprises. Just what was expected”

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Hotel Piolets Park & Spa
Ranked #2 of 16 Hotels in Soldeu
Certificate of Excellence
Lisboa
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“No surprises. Just what was expected”
Reviewed April 2, 2012

Stayed for a week March 2012. It was just waht we excpected. Not a spectacular hotel but a regular value for the money.

2 adults one child 10 years. We went to Andorra for skiing. The hotel is about 400m from the "Telecabina" . They provide tranportation every 5 minutes.

Nice room (not so big) with comfortable beds. The food was good and they have a lot to choose from.

Very dificult to get wi-fi access in the living room. Very good for children with kid's club activities,

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LMOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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Sopot, Poland
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 29, 2012

I stayed with my companion in this hotel in April 2011 and I am pleased to reccomend it to everybody. Fantastic food and accomodation, big double room with two separate beds and sofa + balcony, very good service, every morning ski-bus directly from a garage in the hotel to a nearest ski station (about 600 m) and - in the afternoon - back.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, April 2, 2012
Dear Sr/Madam,

Thanks for recommending our hotel, it is so king of you.
Wev are very proud above all about our staff, we are so try to give our guest a personal and unique service, so eachone can have their ideal holiday.

We are trying to improve in all sence everyday, and it is very important our guest opinon to know if we are on the right direction.

We hope you continue trust in our company.

Your sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 28, 2012

Travelled with family in Feb-Mar 2012. One of the best hotels we have stayed in: spacious room, great food friendly staff. easy access to the gondola -great resort overall -would fefinitely come back next year. The only letdown is no soundproofing at all -can hear wadrobe door opening in next door room, but nice anyway

Room Tip: top floor - huge rooms with velux windows
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, April 2, 2012
Dear guest,

We are so pleased, you have taken part of your time to write your opinion and experience to let in one of our hotels.
It help us every day to continue our improvement in services.
It is so nice to hear from you that you have enjoyed your holiday in all sences, our services that we offer as well as than the personal service.
Thaks for your support and we hope to continue having you as a guest.

Your sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
Reviewed March 28, 2012

We stayed in Piolets Park and Spa during our ski holiday in Soldeu 18-25 Mar 2012 and found the hotel to be of a very high standard and excellent value for money. The hotel is very clean and quite luxurious with excellent facilities and friendly staff. The hotel is approx 400m from the main gondola in Soldeu with a bus running from the basement to and from the slopes. The Spa is quite small but is well equipped and very relaxing after a day on the slopes. The kids club is also a very good facility. The restaurant in buffet style with a good selection of quality food, one criticism relates to the fact that the food was a little cold. Even if you are first in to dinner the food was still not piping hot. A second criticism relates to lack of organisation in the queue for the ski bus in the morning with queue jumping and pushing - this should have been better organised. Considering the fact that most guests are skiers, the hotel might consider putting a staff member to organise the queue during the morning rush. Despite these minor criticisms our overall experience was excellent and we would recommend the Piolets Park.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Con B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, April 2, 2012
Dear guests,

Firts of all we are so pleased you choose one of our hotels to spent your ski holiday.
It is fantastic you could enjoy your time in here.
Ahotels spends lot of our time in thinking the best options for our guests and trying to offer the best services.
As a family hotel, we think that the enjoyment of all the members of the familiy is important from the juniors to their parents, we have services they can enjoy together, the miniclub with many activities and the spa where children are allow during a determinate period of time.

Also, We are very gratefull for your comments relating to the food, we are going to try a new system to keep the food warmer.

Once again, thanks for using our company services.We hope to attend you again in a future time.

Your sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckley, Flintshire
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 5, 2012

Having booked this hotel through Inghams for a family Ski holiday, I was slightly concerned to read some of the reviews.
However, from the moment we arrived we all thoroughly enjoyed our stay. There was an excellent variety of food for both Breakfast and the Evening meal. All three members of my party have different tastes and we all ate well.
The rooms were clean and spacious enough, the staff helpful. The shuttle to the gondola was very efficient and quick, with helpful and friendly drivers, particularly Eduardo.
My family and I certainly will be back next year

Room Tip: Ask for a South Facing room and try to get a Sleeps 4
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, March 7, 2012
Dear guests

We are very appreciated by the chance you gave us choosing Piolets Park & Spa as the hotel where to stay during your holidays. We found very valuable that you decided to come even after having read different comments on line.

We must thank you for your evaluation regarding our friendly staff, our services such us the meals and room facilities and the free shuttle. We always try to do our best to have our clients’ highest satisfaction.

We hope to see you back next year, ready to experience again this fantastic ski resort.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ross-on-Wye, United Kingdom
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 21, 2012

Stayed 12/2/2012-19/2/2012 and can only say it was excellent.The rooms are of a good size and easily accomodated me my wife and 16 year old daughter.If you are travelling with children but would prefer seperate rooms then it could not be much better as every room shares an entrance hall with its neighbour.For example i stayed in room 419b this was accessed from the main door from the hotel landing wich leads into a shared entrance hall with room 419a.So if you had smaller kids you could leave both bedroom doors open leaving the main landing door shut so making a two bed room apartment.
The staff are very freindly and could not do enough for us.
With regard to the ski shuttle service,it was FANTASTIC,you walk out of the boot room into the underground car park and there is nearly always two mini busses waiting, in the whole week i did not wait more than two mins going to the lift or on the way back.Its as close to ski in ski out as you can get.
So on to the food,What ever you do dont be put off by some of the less than complimentry reviews that you might have read,ITS SUPERB!.
They had beef,they had veal
every bit of pig
apart from its squeal

there were salads there was fish
shell fish and king prawns
as big as your dish

There was soup,there was fruit
there was puddings ther was cheese
there was so much food
it could have fed Belize

They catered well for the kids
and all nationalities too
exept for the Australians
cos ther was no kangaroo

Ok i do agree that some of the main courses were on the tepid side.i also think this could be remedied by making sure the plates were warmer,but it was not cold and it was all very tasty.
I have skied all over Europe and stayed in some very nice hotels and this one i would put in my top two.
The bar staff are super and turn making a gin and tonic into an art form,First they take a huge brandy glass the size of a small goldfish bowl,half fill it with ice swirling it round to chill the glass,then after pouring off the excess melt water,they have this wonderfull technique of grabing lemon and lime skins between two sets of tongs, twisting it to spray the zest all around the inside and rim of the glass.then in with a generouse amount of gin and topped with the tonic.Believe me its great,just what i needed after a day of throwing fifteen stone of blubber around the mountains.
My only moan would be you can not change money here,not only in this hotel but anywhere.There are no banks only cash points.So if you arrive with stirling or traveler cheques you are stuffed,so be warned.
The price of drinks in the hotel are very reasonable 13-25 euros for a bottle of wine and 2.5 euros for a small beer,quite good for a 4 star hotel.They are cheaper in apres ski bars just up the road 2 euros for a large beer in happy hour 4 euros after,BEATS THE HELL OUT OF FRANCE.
To summerise the piolets park and spa is great,Soldeu is great and the bonus is every thing is reasonably priced,so when you get home you should still be able to pay the mortgage,you will not have you house re posessed and so will be able to return next year.(NOT LIKE FRANCE)

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank richardhaines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, February 26, 2012
Dear guests

We are very glad and thankful for your comments, especially for your fantastic poem about the food. It seems that you have spent a lovely time in Andorra and that makes us very happy; first because you have been in our hotel as at home, and secondly because you enjoyed this wonderful country and its ski resort.

The services you explained very well we have are at the client’s disposal so as to make their holidays easier and more comfortable.
Regarding the rooms, as you perfectly said, the connecting ones are ideal so as to have privacy and be close at the same time.

About the prices in town, they are in accordance to most of the prices in the country, trying to maintain always the quality-price relation.

We are very appreciated by your trust in Ahotels, and we hope we can see you again soon. We will make of your holidays an unforgettable memory.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 20, 2012

This place is awesome. My boyfriend and I had a great stay here. It is excellent value for money.

We bought entrance to the spa for 5 days costing €54 each. This is worth the money if after skiing you like a dip in the pool, chilling in the huge outdoor hot tub in the snow, steam room and sauna! Just if you're not a huge fan of children go after 6pm when they are no longer allowed in. It works well and gives everyone a chance to get what they want.

We really enjoyed the buffet breakfast. Really wide choice of tasty food that gets you through the day! Dinner was very enjoyable too- especially if you like seafood. There is a wide variety, quite unusual and not much labelled. I loved it. But I am quite adventurous usually! If you want simple food- chips, pasta etc you can get it off the kids buffet selection but it is quite cold.

The shuttle bus service is fantastic only had to queue once for less than 10 mins. It is only 4 mins walk to the gondola- but still saves a lot of effort gettin the free bus.

Otherwise- brilliant skiing, lovely atmosphere. We had a great week away. Cannot recommend it enough! If there is a down day skiing wise a visit to Andorra le Vella is well worth it. Nice views, great shopping, lively unusual city.

  • Stayed January 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Natalie_JLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Piolets Park & Spa

Property: Hotel Piolets Park & Spa
Address: 19 Carretera General 2, Soldeu AD100, Andorra
Location: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Luxury Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
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Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu

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