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“If you like ice cold service and that 70's look”

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Golden Tulip Andorra Fenix Hotel
Montpellier, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“If you like ice cold service and that 70's look”
2 of 5 bubbles Reviewed November 20, 2011

We stayed one night. But the reception we got was so cold and indifferent, we would have left right then and there if we had not prepaid on the Internet.

The girl at reception was obviously annoyed at having to deal with customers, and having to spend more than 30 seconds looking for our reservation. When asked about parking, she said it was full. When we asked for alternatives, she gestured vaguely that we could find some outside. Smiling and answering questions were clearly out of the question for her so we left it at that.

The Fenix appears to have been renovated, but taste had no part in it. For example, the lobby is cavernous, and filled on one side with about 100 identical powder blue lounge chairs. Eery. The hallways to the room are endless, you feel like you're in a David Lynch movie.

The rooms were clean, heating working fine, water pressure good, but mini-bar completely empty except for 2 small water bottles (free), no kettle, no bath robe (despite being promised). There is free wi-fi in the common areas, and reception can lend you an Ethernet cable for free room internet access. We plugged it in but it didn't work.

But that wasn't all. The doors to the rooms can only be pulled shot, with a loud bang. If you're early to bed or late to get up, you will be merrily awakened numerous times by your neighbours' doors happily slamming away.

Very disappointing.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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412 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Melbourne
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 bubbles Reviewed January 4, 2008

Stayed a few times. They can book a bed but not reserve a place to park a car in the garage which is under the hotel that they own and control. After a 7 hour drive I don't want to have to park down the road in the public car park and have to get up early to fill the parking meters etc. The guy who works in the hotel car park has a list of guests but will not use a marker pen to highlight the name of guests who want to reserve a car parking space.

It's down to bad management as they are not keeping the little girls behind the desk in check.

I won't change hotels but will spend whatever time and effort it takes so I get a car parking space reserved.

  • Liked — Location.
  • Disliked — No being able to reserve a car parking space (after a long drive).
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 8002reverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Golden Tulip Andorra Fenix Hotel

Property: Golden Tulip Andorra Fenix Hotel
Address: Prat Gran 3-5, Escaldes-Engordany AD700, Andorra
Location: Andorra > Escaldes-Engordany Parish > Escaldes-Engordany
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Escaldes-Engordany
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Andorra Fenix Hotel 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fenix Hotel Escaldes Engordany
Golden Tulip Andorra Fenix Hotel Escaldes-Engordany

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