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“An amazing place to stay!!!”

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Hotel Plaza Andorra
Ranked #5 of 35 Hotels in Andorra la Vella
Certificate of Excellence
Reviewed December 28, 2011

I have been with my family at Andorra Plaza Hotel last week. The hotel is central, near the shops, the restaurants and the Illa Mall. The hotel provided our transfer from and to Barcelona. We were lucky to meet John. He is a nice and friendly guy, a really gentleman, who told us everything about Andorra. The apartaments were big, clean and confortable. The La Cupula restaurant was a great surprise. The food was fantastic. Each night, we had a nice experience. The service can be GREAT, if you are attended by Javier. It makes all difference and you will know why, when you will be there. A negative point was the noisly maids, except the brazilian, who is polite and friendly one.

Room Tip: The 5th floor rooms are silents.
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  • Stayed: December 2011, traveled with family
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1  Thank rosanasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 - 131 of 802 reviews

Reviewed August 19, 2011

Due to reconstruction in progress in Crowne Plaza during check-in we were moved to Plaza Hotel Andorra using our reservation features including Suite room type. And it was worth visiting Hotel Plaza which is much more looking like 5-star hotel.

Positives:
- nice and clean junior suite room with all the amenities incl. CD/MP3 player and comfortable bed. Not huge, but enough space for two.
- nice lobby and atmosphere inside the hotel;
- very polite and efficient service by reception staff.

Negatives:
- expensive parking (21.3 EUR per night);
- strange restaurant policy (2 restaurants, one offers only 3-course menu of the day, the second is available only is booked beforehand).

Room Tip: Take high floor and suite if possible
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  • Stayed: August 2011, traveled as a couple
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1  Thank lyagywonok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2011

This is a good example of a hotel that looks great when you go in but is not worth the price at all! We got a deluxe room which only means that you have a little sitting room and attached to it, no door nothing, you have a room without window, like a tiny bunker, not cozy at all! And the bunker was surrunded by the wall of the next room which winds all around the bed so you could hear all the noise of the people banging the door of the wardrobe, walking around and it all went on all around your bed, very strange. The whole hotel looks great, but it was all done thinking about looks and not about comfort. All floors are made of wood which looks smashing but you hear everything, the people walking on the corridor just outside the thin wall of your bedroom, walking above you, next door, the wheels of the suitcases.... hell! We tried to go to the restaurant one evening but it all looked rather dead and the personnel were not very awake either so we just went somewhere else! You have to pay to use the spa or the parking.

Room Tip: The seem to have better rooms judging by photos
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  • Stayed: March 2011, traveled on business
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2  Thank FranciscaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded December 22, 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2011

Booked 2 nights thru their website for my wife, 2 year old and myself. Requests were non smoking room, crib and a delux room all for more then 500€.
We got a smoking room full of ashtrays and a couch... we called down asking for the non-smoking room we needed and were told they didn't have any and that there was only one non-smoking floor which was fully booked... the crib they brought up was a shame, our daughter did not sleep all night and had a rash, definitely not clean. The employees had an attitude and not friendly at all.
The next morning we wanted to check out and the lady at the reception desk said she was pretty sure I would get refunded for the night we did not stay... just got a call from them saying they would not!
It is a shame that this place is called a 5 star hotel. We stay in many 5 stars and this is barely a 3.

  • Stayed: March 2011
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7  Thank DalvEtrofnom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded December 22, 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2010

This hotel is a really excellent one. Modern and elegant. Comfortable rooms, tastefully decorated, varied breakfast, friendly staff. In short, a good stay in Andorra.

  • Stayed: December 2010, traveled as a couple
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1  Thank HarryHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2010

This hotel is class with with a capital "C" Welcoming, spotlessly clean, excellent staff, fantastic rooms, well placed for everything and a pleasure to stay in.
Could not find a fault anywhere.

  • Stayed: September 2010, traveled as a couple
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Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded December 22, 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very glad to know that your stay was great and you enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2010

We had an ok experience at Hotel Plaza during the Carnival week in February. All in all normal hotel, definitely not a 5*, but I guess this is as far as you can go in Andorra. The hotel is well located, in between two car parks (not a very exciting view), and next to the main street in Andorra La Vella. A shuttle bus operates everyday and takes you to the Funicamp, which is quite convenient for those who wish to ski. The hotel itself is located in a new building, with a somehow, "overstated" style (lots of marble, golden elevators, glass, candles, grand piano, statues etc.). The worst part about reception is the smell of smoke that travels throughout the hotel. The room we were assigned was quite small but enough for us. The bed was comfortable (although it was just two twin beds put together), nice selection of channels on TV. No special touches like water or biscuits upon arrival. No turn down service. The bathroom was of a decent size but the amenities were regular "Hotel Plaza" soaps and shampoos (nothing fancy). We did not try the spa, although it was included in the rate. Breakfast was ok, with yogurts, fruit, juices, and some cooked options (nothing very special). You have to brew your own coffee, which, I particularly dislike as I do not enjoy going all the time to the main counter for coffee. Too many people at times fighting for food. There is no business centre so in order to print something, you need to send it to the general reception email address (not a lot of privacy). Also, the four computers at the lobby are always surrounded by children playing games, so it is impossible to work on them. Wifi is available in all of the hotel, though, so bring your own laptop, if you wish to work or read the newspaper. We may come back if we have to go to Andorra as, I do not think, there are other interesting alternatives.

  • Stayed: February 2010, traveled with family
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1  Thank TravelerNYNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded December 22, 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Andorra

Address: C/ Na Maria Pla 19-21, Andorra la Vella AD500, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Andorra la Vella
#2 Spa Hotel in Andorra la Vella
#3 Romantic Hotel in Andorra la Vella
#3 Business Hotel in Andorra la Vella
#5 Luxury Hotel in Andorra la Vella
Price Range: $112 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Plaza Andorra 5*
Number of rooms: 90
Official Description (provided by the hotel):
Completely refurbished in 2006, it is located in the midst of the shopping and business area. Its emblematic hall, in warm English style -with Chester-type Edwardian sofas, Paul Smith rugs and Plensa oil paintings- summarises the personality of the flagship of the Plaza Hotels chain. Welcome to the meeting point of the Principality's best society. ... more   less 
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Also Known As:
Plaza Hotel Andorra La Vella
Hotel Plaza Andorra Andorra La Vella

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