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“Stinky, horrible design, old.......”

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Hotel Acta Arthotel
Ranked #3 of 35 Hotels in Andorra la Vella
Certificate of Excellence
Reviewed December 8, 2011

This place is in a very good location in the center of Andorra la Vella, but, stink tobacco everywhere, the furniture is falling apart, horrible design, very bad toiletries, cheap towels, is a non recommendable place, for nobody.

Room Tip: Instead here Go to Andorra Park Hotel
  • Stayed: December 2011, traveled on business
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2  Thank CesarAlonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded December 28, 2011

Dear Guest,
We are sorry to hear we didn't live up to your expectations. Here at Acta Arthotel we work hard to create great experiences for each one of our guests, but if we fall short to deliver, we appreciate the feedback. We believe there is always room for improvement.

Regarding the smoke smell, unfortunately Andorra has different laws concerning this subject, which allows patrons to smoke indoors. Although we are equipped with a ventilation system, some trace of it can still be gently percived in some areas.

We have taken your points under consideration and passed it along to the housekeeping department where proper measurements are going to be taken.

We'd love the opportunity to make emends, so we would like the chance to welcome you back on you next trip to Andorra. Please contact us in advance so we can make sure we honor any especial request.

Respectfully,
Acta Arthotel

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116 - 122 of 1,125 reviews

Reviewed November 14, 2011

Spent one night in this hotel, which was part of an offer to go to the Caldea spa. I enjoyed the hotel very much, very nice big room, bed very comfortable, everything very clean, bathroom was impeccable and service was good. The breakfast in the hotel has to be one of the best breakfasts I have ever had regards the selection on offer. Great stuff, yet, as I know now, Andorra doesn't have any laws on smoking in public spaces like restaurants. What I think really let this hotel down was that people were allowed to smoke anywhere in the cafeteria over breakfast. Now, I smoke myself but I don't want to be enjoying breakfast in a cloud of smoke. Come on, I think a non-smoking area is needed here at least with some kind of divide so that breakfast can be enjoyed.

  • Stayed: November 2011, traveled as a couple
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Thank daha_no1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded November 21, 2011

Dear guest,

We are happy to learn you have enjoyed your time with us!. An especial thanks to you for sharing your experience with fellow travelers here on TripAdvisor.

We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.

We have taken the smoking-related recommendation and passed it along to the management for proper consideration.

It would be a great pleasure to welcome you back, please don´t hesitate in contacting the hotel in advance so we can arrange any especial request, and deliver a "but"- free unforgettable experience.

Best regards,
Hotel Acta Arthotel
arthotel@actahotels.com

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Reviewed November 8, 2011

We stayed in room 324 Nov 4 +5. Checked out at about 9:30am. In the 1-2 minutes it took to get to the elevator on 3rd floor, I realized I did not have the parking ticket. When I got back to the room, the cleaning lady had already gone in, threw away the ticket - and the box of liquers and wines I had packed to take home was gone. She did not speak English, but understood the ticket thing and came back into room retrieving it from the trash. Driving to catch a plane in BCN, I tried a dozen times to call the hotel to get an invalid phone number. I am hoping the relations director will read this and find out who took this box from room before I checked out. May contact at mried@gte.net. By the way, the room was fantastic!

Stayed: November 2011, traveled with family
1  Thank petenmarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded November 18, 2011

Dear Mr. and Mrs. Ried, We are very sorry to inform you that we have not found the box with liqueurs and wines that you left in your room. After checking with the house keeper, we did not find it. We really apologize for the inconveniences caused to you.
On the other hand, we are very glad to hear that you liked the room and hope you had a comfortable stay.
Again, accept our apologies for the trouble and hope to see you again in our stablishment.
Kind regards,
Hotel Acta Arthotel
arthotel@actahotels.com

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Reviewed November 5, 2011

We chose this hotel because it has good reviews and they were true. The hotel staff was very friendly, cheerful and eager to help. The room was OK but with wide, big and comfy bed; they offer a few free small bottles of water which was very thoughtful. Their spa was small but nice with the Jacuzzi, steam room, different types of showers, etc... at a few steps away from each other and for €9 per person with bathrobe provided at the front desk. The bar/restaurant seemed big with comfy lounge chairs though we only went in to check it out but did not have anything or dine there. Most importantly, it was close to center town; no matter where you walk to, it was close to come back to. If you have a big car, no worry there, the shared parking was big with direct access to the hotel lobby. The big breakfast hall had a nice mountain view but crowded on a Sunday morning when we were there. It was more like a practical hotel for convenience than a romantic or architectural place.

  • Stayed: October 2011, traveled with friends
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1  Thank embcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded November 10, 2011

Dear Guest:

Many thanks for your recent stay at Hotel Act Arthotel. We are glad to learn that you enjoyed our facilities and took advantage of our privileged location to discover Andorra. We are committed to deliver the best possible experience to each of our guests while with us.

We would love to have you stay with us again on your next trip to our city, and hopefully your give our restaurant a chance.. You won´t regret it!

We look forward to hearing from you soon!

Warm regards from the already snowy Andorra,

Acta Arthotel
arthotel@actahotels.com

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Reviewed October 17, 2011

Service in Andorra is really good and helpful and this was certainly the case in this slightly boutiquey hotel.

The room s were big the beds comfortable and very clean.

The spa for 9Euros extra was great with a huge jacuzzi, sauna and steam room

The common areas and bar was nice where many people watched the football and the grand prix on a big screen

Breakfast for 9 Euros was good value

Parking was right under the hotel and I could great my range rover in no problem which is not always the case in Andorra where space is a premium.

Out of season 70 Euros for a double was great value.

Would definately stay there again maybe not for skiing as the slopes are 30 mins away but for shopping or non skiing trip a great location with really excellent service

  • Stayed: October 2011, traveled with friends
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1  Thank barcaranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded October 26, 2011

Dear Guest:

We are really happy to learn that you enjoyed your stay with us and that you appreciated our facilities, as well as our team’s efficient and friendly service. At Acta Arthotel hotel we like to take care of our guests so they can get the best possible experience while visiting Andorra.

Thank you for taking the time to share your experience with other fellow travelers with such a detailed comment. Please let us know next time you are planning to visit our city, so we can arrange any especial request.

We look forward to see you again!.

Best wishes,

Acta Arthotel
arthotel@actahotels.com

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Reviewed October 11, 2011

We stopped over in Andorra en route from France to Spain and selected the Acta Art Hotel on the strength of other Tripadvisor comments.

We weren't disappointed. The hotel is well located just off the main shopping and business district of downtown Andorra. It is a charming and intimate hotel ? - no, but it is a very functional, modern hotel with large and comfortable rooms. We were delighted with the friendly and helpful service we received from the hotel staff.

The breakfast buffet the next morning was expansive and offered a good variety of hot and cold food.

For those driving as we were, fill up in Andorra before you leave - fuel was cheaper than Spain or France. Overnight street parking was readily available directly outside the hotel, although you needed to start feeding the meter from 9am.

Overall, we were well satisfied with our stay and thought the hotel represented very good value for money.

  • Stayed: August 2011, traveled as a couple
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1  Thank Geddes_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded October 26, 2011

Dear Guest:

Thank you very much for staying with us at the Hotel Acta Arthotel and for your kind feedback. We are glad you enjoyed our amenities and facilities.

For any leisure traveler interested in a long or a just-passing-by visit to Andorra, our hotel is definitely an excellent choice: we are located in the downtown area, only minutes away from shops, restaurants and many other hotspots.

If you find yourself planning your next stop-over in Andorra (or hopefully a longer visit), please don't hesitate in contacting us. We would love to have you back as a guest!.

Best,

Acta Arthotel
arthotel@actahotels.com

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Reviewed August 2, 2011

Stayed here for a week and used this hotel as a base to explore the country of Andorra. First of all the hotel is extremely central and is halfway between the very long shopping road of Andorra la Vella. Great to explore the many duty free shops the city has to offer. The hotel also backs onto a river and our room had a lovely view of the mountains and the river. The room and bathroom, very spacious and clean. The decor in the hotel is older (circuit 1980') but so are most the rooms in 4 star hotels here. The air-conditioning was great - very efficient and so many hotels here don't have air-con so a bonus. My only criticism is the bed is quite average and a spring bed, needs to be upgraded! Ok for a few nights but not for a week. The bar and restaurant are fantastic and face the river. Probably had the best evening meal in the restaurant of all six restaurants we visited through the week, so definately make sure you dine here. The breakfast buffet is quite extensive and they cook eggs to order. They also have a spa facility and couple of treadmills however the hours are limited to "spanish time" I particularly like the helpful and friendly staff here. There is parking about 2 mins walk away for the price of 10 euros a day, quite reasonable. Compared with other 4 star hotels is is great value for money. I would definately stay here again.

Room Tip: Take a river side room, for the views and fresh air.
  • Stayed: August 2011, traveled as a couple
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1  Thank Worldfoodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this reviewResponded September 1, 2011

Dear guest:

Thanks a bunch for your warm words regarding your recent stay at the Acta Arthotel Andorra. The bottom line for all our efforts is our guests' satisfaction. We are delighted to know that the hotel exceeded your expectations and that our team succeeded in making your stay in Andorra a memorable one.

We are delighted to learn that our property served as your starting point to explore our city. Thanks to our hotel's prominent location, most must-see attractions are within easy walking distance.

We also appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise!

Before your next visit to Andorra, we invite you to make your reservation through our website. Our team will be more than happy to welcome you back to the Hotel Acta Arthotel.

Best regards,
Hotel Acta Arthotel, Andorra.
arthotel@actahotels.com

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Additional Information about Hotel Acta Arthotel

Address: 25 Carrer Prat de La Creu, Andorra la Vella AD500, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Andorra la Vella
#3 Luxury Hotel in Andorra la Vella
#4 Romantic Hotel in Andorra la Vella
#5 Family Hotel in Andorra la Vella
#5 Business Hotel in Andorra la Vella
Price Range: $51 - $1,044 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Acta Arthotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
A four-star hotel located in the commercial center of Andorra la Vella, perfect for leisure and relaxation at the same time in the city. It is located next to Parc Central and close to the Thermal Centre of Chaldea, and with easy access to the ski slopes of Vallnord and GrandValira. It has a total of 121 room units embedded in urban and modern architecture. They are equipped with direct dial telephone, TV with 30 national channels and via satellite, free WIFI, mini bar, digital safe, Bathrobes, letter pads, desk. They are soundproofed and have individual climate control. The bathroom with hairdryer, direct dial telephone and set of amenities. Acta Arthotel Hotel's facilities include the Aquarella SPA, which has a dry sauna, Turkish bath, fog, ice fountain, foot baths, experience showers and Scottish shower massage. It also features 5 external meeting rooms with writing materials, water and bonbons. All of them are located on the 5th floor of the hotel overlooking the Valira river. ... more   less 
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Also Known As:
Hotel Acta Arthotel Andorra/Andorra La Vella

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