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“Newly Renovated”

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Holiday Inn Andorra
Ranked #4 of 36 Hotels in Andorra la Vella
Certificate of Excellence
USA
Level Contributor
295 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 637 helpful votes
“Newly Renovated”
5 of 5 bubbles Reviewed May 19, 2012

Nice hotel now. Used to be a Crown Plaza (I think) and now a Holiday Inn. Completely remodeled and in perfect condition. Right in the heart of the small city and within walkind distance of everything. Fresh bread being baked everywhere and it woke me up in the morning. I loved it.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta_HotelsPlaza, Director de Relaciones con Clientes at Holiday Inn Andorra, responded to this review, May 21, 2012
Dear Guest,

We are delighted that you felt really confortable in our hotel and we appreciate your high scores on all our services, all of this help and motivate us to keep working and trying to give the best service to our customers.

Yours faithfully
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
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Stuttgart, Germany
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 1, 2012

The Hotel underwent a complete renovation. There are small draw backs - the parking lots in the garage are not meant for full size cars, the room furniture is not really up to a 5-star level but very clean und functional.
WIFI is perfect and service too.
Try the dinner buffet

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerhard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta_HotelsPlaza, Director de Relaciones con Clientes at Holiday Inn Andorra, responded to this review, February 17, 2012
Dear Guest,

Thank you for your kind comments and for the high puntuation of services and cleaning. Certainly, the hotel is completely renovated. We hope that you stayed well and enjoyed the new facilities. We also hope to see you again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 10, 2012

At the time of making my booking the hotel was still under the 5 star rating Crowne Plaza banner which gave the impression that i would be staying at a far better hotel than what was the case.
the type of room i booked was renamed during the name change and while this actual room was available i was given a different room to what was booked- I was offered the same booked room at a cost of an additional fee of 70Euro per night!
after searching the type of room i was given on the i/net i noted that i was being overcharge by 25euro per night.... this was 3 nights into my stay.
i attended the less than friendly (or interested) staff at the reception and asked to speak to the manager, Mr Rafael, who attended and courteously listened to my grievances then acted on them and i was relocated to the room for which i had booked 5 months earlier.
the Holiday Inn has inherited the 5 star rating from its predecessor and no doubt this will change once it has been reviewed and re-evaluated by the rating authority.
Bathroom items such as shampoo that you would expect to be replenished was not and other minor items (tea bags etc) that is generally associated with paid accomodation was less than the expectation of 5 star living.
As for the staff, with the exception of Rafael and 1 other male concierge member, there is no interest in assisting in any way shape or form and getting help or asking questions to the reception was a complete a waste of time and no pamphlets were available in either the foyer or rooms.
at checking out i was not refunded the 25euro per night for the first 3 nights and as Rafael was not available there was no point in challenging this with the staff at the desk.
one other problem with this hotel was the taking down of the security pin number from my credit card and when asked why this has been done and I stated that the hotel has now compromised my cards security the response was a flat "this is our policy".
I would not personally use this hotel again nor recommend it to friends going to Andorra for a vacation.

Room Tip: ask for a room away from both lifts and service store rooms
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supacarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta P, Director de Relaciones Públicas at Holiday Inn Andorra, responded to this review, December 22, 2014
Dear Guest,

Thank you so much for sharing with us your kind comments about your recent stay in Holiday Inn Hotel. We hope to see you again soon in Andorra.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Andorra

Property: Holiday Inn Andorra
Address: C/ Prat de la Creu 88, Andorra la Vella AD500, Andorra (Formerly Crowne Plaza Andorra)
Phone Number:
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Andorra la Vella
#4 Luxury Hotel in Andorra la Vella
#4 Business Hotel in Andorra la Vella
#7 Romantic Hotel in Andorra la Vella
Price Range (Based on Average Rates): $
Hotel Class:5 star — Holiday Inn Andorra 5*
Number of rooms: 133
Official Description (provided by the hotel):
Holiday Inn opens the doors to offer to the visitor a new concept hotel that will offer the best landing to the guest. Holiday Inn is situated at the center of Andorra la Vella, next to the Congress Centre, historic centre and very near from the commercial street. A place prepared in order that the holiday are relaxing and the business a success. ... more   less 
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Also Known As:
Holiday Inn Andorra Hotel Andorra La Vella
Crowne Plaza Hotel Andorra
Andorra Crowne Plaza
Holiday Inn Andorra Andorra La Vella

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