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“Fantastic locations”
Review of Hotel Mercure

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Hotel Mercure
Ranked #12 of 35 Hotels in Andorra la Vella
Daventry, United Kingdom
Level 5 Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Fantastic locations”
Reviewed September 16, 2009

This hotel is in a great location in the heart of Andorra town. You can exit the hotel on the 5th floor straight into the heart of the shopping area. Parking is convenient at the Novotel next door, the car park being all of 20 metres from the Mercure's front door.
Check in wasnt the best experience I have had, the lady checking us in kept getting annoyed, it turned out it was her computer system that was going slow, but it made us feel like we were inconveniencing her by trying to check in. There was an issue using my loyalty card as well, but that is something I will have to take up with the hotel group directly.
The rooms were very spacious and clean. The Spa and pool facilities were excellent, I had a back massage and it was great. There is also a reasonably well stocked gym, though my friend that used it said there wasnt a great selection of weights.
Breakfast in the morning was fantastic. Great selection and very enjoyable food.
Like all modern city hotels they feel a little clinical but the location is great, the rooms clean and very comfortable and the food good.
I do like to stay in the Mercure chain as you are normally guaranteed a great breakfast and a clean, comfortable room.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irish_gremlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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381 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level 5 Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 27, 2008

This hotel is in a very central location in Andorra La Vella at one end of the main shopping street and very close to the park. There are lots of good restaurants and a few bars around as well. The hotel itself is a bit dated in terms of decor but it is very clean and comfortable. The room was large and comfortable. The bathroom was fine. One downside is that there is only very limited parking, but there is a public car park just a five minute walk away.

  • Liked — Location, location, location
  • Disliked — No parking
  • Stayed August 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Ballynac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, England
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 19, 2008

We selected the Mercure Hotel in Andorra for a two night stay in April after careful consideration. We are a family of four including a ten year old girl and a two year old boy so a place with entertainment for them was important. After looking at the Mercure website, we spotted the child’s indoor play area and indoor pool. It seems a hotel in Andorra with an indoor pool was fairly unusual so our minds were made up.

On arrival we found the hotel very central in Andorra La Vella and it had secure parking next door. I understand that space here is tight during the ski season and mid summer but in April, the place was pretty quiet.

We were given a large room with a double bed, single bed for our daughter and a travel cot for our son. On visiting the aforementioned play area on the sixth floor, it was an instant hit. There are loads of games consoles there (got the thumbs up from the ten year old) and ball pools and slides etc which my son loved. The swimming pool area was also great with a small shallow pool for the infants, two Jacuzzis and a large freeform pool. There was also a sauna and steam room there.

Food wise, the buffet breakfasts were excellent, but the evening menu looked a bit fancy and expensive with a set menu of about five courses.

All in all, the hotel was superb and as Andorra is so beautiful, we will return at some point and the Mercure will be top of our list.

  • Liked — Children's play area
  • Disliked — The Restaurant in the evening.
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
2 Thank Comberton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaragoza, Spain
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed November 29, 2006

I was very happy with this hotel. It is in a good location, about a two minute walk from the main shopping street and the rooms were large.

My only complain would be with the bathroom. It was by far, one of the smallest bathrooms I have ever seen and the shower did not work very well (it took FOREVER to drain).

There is a small spa/fitness area on the top floor of the hotel which was very nice and free! It was a nice extra for the 60 euros we paid a night.

The parking is a bit complicated and not very well organized. Basically, the parking for the Mercure is next door in the Novotel hotel. You have to first check in with the Mercure and then go to the Novotel Hotel to have them open the gate and then you can park...all in all a bit confusing.

  • Liked — The size of the room & location
  • Disliked — The bathroom!!!!
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
5 Thank lainey28341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mercure

Property: Hotel Mercure
Address: Carrer de la Roda, Andorra la Vella AD500, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Andorra la Vella
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure 4*
Number of rooms: 172
Official Description (provided by the hotel):
172 air-conditioned rooms including 12 non-smoking rooms and 7 disabled rooms. Located in the financial and commercial centre. Features 3 restaurants, a bar, a private car park and a fitness center (swimming pool and sauna). ... more   less 
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Also Known As:
Mercure Andorra La Vella
Hotel Mercure Andorra/Andorra La Vella

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