we stayed at this hotel for 10 nights from the 10th november. first impressions are nice clean hotel. the food is of a good standard and plenty of choice. beds are VERY hard but on the third day i asked reception if there was anything that could be done and a mattress topper was swiftly put on my bed.......happy days!!. there are two lovely lads behind the bar who are friendly but unfortunately the majority of the staff at this hotel are rude, ignorant and quite frankly should not be working in customer service. it was very rare that they even made eye contact never mind raised a smile. when people went to the bar, they would purposely ignore you and carry on with (or sometimes even start) their conversation. As a big part of our holiday experience is normally having the banter with hotel staff this had a huge negative impact on our stay. one girl especially who i will name and shame is called olga. this woman needs to be working as a prison officer not with people who are trying to have a memorable holiday after a hard years graft. on one occasion, i had spilt a full cup of coffee all over the table and floor. when my husband went to the bar and told her, he was very abruptly met with 'well what do you want me to do about it' and thrown a cloth!!!! this is not the sort of treatment i have ever received or would expect to receive in a four star hotel. i would strongly advise that the management at the hotel employ undercover guests to see exactly how these people treat your visitors and maybe then things will improve. i have never written a bad review on here and please feel free to read my previous experiences, im not a moaner but as a frequent visitor to cyprus i feel that anyone who was to visit this hotel for their first time to this beautiful island may be put off........ they make a mockery of the usually impeccable Cypriot hospitality.
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- Also Known As:
- Crown Resorts Horizon Hotel Paphos
- Crown Hotel Paphos
- Crown Horizon
- Crown Hotel Horizon