We have just returned from a week's all inclusive holiday over Christmas week, which was myself and husband and our 6 year old son. We arrived at the large hotel in our hired car (parking spaces plentiful) and checked in smoothly, very friendly welcome and our special requests had been granted. Our hotel room was perfectly acceptable, huge king bed, seperate small rollout bed for my son, a small seating area (would be larger if it wasn't for the extra bed), fitted wardrobes, small balcony and a very nice modern bathroom decorated in mosaic tiles, no damp, plentiful towels and everything spotless.
We had been wondering if we would enjoy ourselves here, given the reviews on this and other sites, but we really did. I think it depends on your level of expectation for the money you pay, which was very good value.
The dining room, a huge ballroom-sized hall with high ceilings and a central buffet arrangement, was enormous and lacking in any real charm, dated drapes and old/battered formica-topped yellow tables with disgusting table number places (previous reviewers have posted accurate photos of these items which provide no real purpose other than to harbour crumbs and mould/germs). However, we must say that the food was consistently of a very high standard, especially given the sheer volumes being catered for, with varying tastes. We really enjoyed the meals, particularly breakfasts and evening meals which were often themed. The Christmas eve dinner was especially good, and the port and mushroom soup was memorable, piping hot, delicious, along with other traditional goodies.
The service at the hotel is generally ok, but the waiting staff in the restaurant, while efficient and clearly well-drilled in the comings and goings of the volumes of guests, seating them and clearing used plates etc, there is a general lack of charm, personality or cheer. The maitre d'hotel is a sergeant-major-like chap who rules the roost, and all staff follow suit with no smiles, and going through the motions. Christmas decorations included some brightly coloured mixed balloons stuck on to the columns around the room, some of which burst if they were too close to the hot pates on the buffet! You get the feeling of being processed rather than waited on.
But generally we were in and out, we enjoyed the food but not really the place to linger and enjoy any ambience. We often went out for lunch while exploring the island, and there are numerous tavernas and cafes just a minute or two walk from the hotel, so there are other options.
We enjoyed the facilities and activities on offer here. Our son enjoyed joining in with some of the activities on the daily animation programme, such as boules, shuffle board, archery, treasure hunts, and the kids club is open for an hour daily (while we were there), all run by a very warm and friendly Greek young lady who enthused everyone with the games and paid great attention to the children. The activities like bingo and quizzes cater for the retirees - many of whom reside here for the winter months or longer. You will find the hotel predominantly full of retired folk, couples and singles, and as a young family we were in the minority, there were only about 4 families with young children there while we were there. We found everyone to be pleasant and friendly but there is a lot of moaning about small things, arguments with staff in the dining room, petit whinges, which you hear from everyone and it spoils your fun, so we kept ourselves to ourselves and enjoyed ourselves. Holidays are what you make it - we enjoyed what was there, and went elsewhere for the extras we wanted.
Some tips I would recommend the hotel to follow: hire more friendly staff for the dining room and make some simple updates to the tables, ditch the mouldy stained table number holders.
What we liked most about the hotel: facilities such as lovely indoor pool and spa, hair salon and very reasonable prices, activities arranged and evening entertainment if you want it, and great location, perfectly comfortable and everything you need for a relaxed holiday.
Don't come here if oldies moaning are likely to be a downer for you, and if you dislike people poking into your business - one chap told me off for eating desert, he asked me if I should be eating that, and they are all experts at raising children (obviously!) and have a few things to say to you, unsolicited! If you prefer happy staff and a jolly atmosphere, go elsewhere. If you want a good base with a good value price and lots included, then you'll have a great time.
Exploring nearby is easy - Paphos harbour by bus or car, lots of ancient sites, Sterna winery and wine tasting in Kathikas, not far inland up a scenic mountain drive, Pafos Zoo and bird park, donkey sanctuary, mountain drives into the Troodos, and we also went bowling in Paphos and there is also mini golf and go karting nearby.
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- Also Known As:
- Crown Resorts Horizon Hotel Paphos
- Crown Hotel Paphos
- Crown Horizon
- Crown Hotel Horizon