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“Is it a Scam?”

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Basilica Holiday Resort
Ranked #41 of 90 Hotels in Paphos
Lots of Different Places
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Is it a Scam?”
Reviewed October 27, 2013

Booked to stay here with three other people, all the booking went fine. Upon arrival I'm told the hotel is closing and have been relocated elsewhere. The reason we booked this accommodation was because it was clean, cheap and very central, within walking distance to most places, 5-10 minutes to harbour, bar street, restaurants and other locations. The reception staff didn't seem to care and was not terribly apologetic (but I guess she doesn't get paid too much so can't blame her)
The hotel we were moved to was the other side of the town centre and maybe 30 minutes to the harbour and a bloody good walk to the bar street and restaurants. So needed taxi's to get anywhere. Not very impressed and would recommend other hotels/apartments in the same price range and area.
We met some other people and the same thing had happened and they got moved to a different hotel so possibly the reason was overbooking? In this day and age that should not occur.

Room Tip: No rooms have a decent view really so maybe aim for the pool side?
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boswellovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    130
    102
    48
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    24
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139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bolton, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 11, 2013

We stayed at the Basilica last year and loved the location so my friend and I returned in September. We arrived in the evening to be told we were being sent to another hotel for one night due to a problem with our room. We were picked up at twelve the next day as arranged and were given a three bedroomed apartment which was lovely. The staff on reception were very nice-especially the lady who had to tell us we were not staying there the first night and another lady who went out of her way to find the number of a restaurant we wanted to book ( I'm sorry I don't know either of your names ). We will definately be returning (please can we have room 206 again?) as I love Paphos and the Basilica is the perfect location.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Basilica Holiday Resort, responded to this review, November 20, 2013
Dear Ms Wendy,

We are delighted to hear that you and your friend had a lovely holiday at Basilica Holiday Resort and that you are already considering a return visit.

It is a pleasure to hear that our staff assisted you and ensured that everything went smoothly, we will be sure to pass your comments on.

We now look forward to having you back with us.

Kind regards,

Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
isle of coll
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2013

Have just returned from a holiday at this resort after 15 years Whilst overall we enjoyed our holiday the apartment was a little lacking in some basics.We were in a superior apartment which was clean and functional little lacking in finishing touches ie table lamps not a huge amount of crockery ect No kitchen towels but plenty of bath towels.. TV worked but no english channels.Pool area was good big enough but in the whole week no-one cleaned the pool!! Though someone did appear to test the water! Sand and leaves in the bottom of the pool. Sunbeds were plentiful but suffered from lack of cleaning were white at one time but now covered in mildew.No towels provided for pool.Music was blasted out from 10.00am until 5 pm each day and the annimator would come round to try and entice one to do various exercises.
On leaving we were to vacate apartment by 12noon despite not being collected until 18.30 no courtesy room was available and we were not allowed to keep room till later we were told that people were coming into the room at 2pm but no-one was in when we left at 18.30 Entertainment was hilarious they did try but feel it was more geared to the Balkan States. Always the loud music finished at 11pm on the dot.. Despite all this we didi enjoy our holiday what the Basilica has going for it is it's great central location

Room Tip: Ask for the superior rooms
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Basilica Holiday Resort, responded to this review, November 20, 2013
Dear Guest,

Thank you for your review, we have noted all points that you mention and we will be sure to look into these details.

Courtesy rooms are always given to guests when possible of course this can only be done if a room is vacant or if there is no other guest due to arrive in the room on that same day.

The located on the hotel is ideal as everything is within short walking distance and we are pleased that you enjoyed your holiday.

Thank you again.

Kind regards


Group Sales & Marketing Team
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2013 via mobile

A very nice hotel, well situated at the center of the town. Is quite decent for the money that you pay. Large pool, nice rooms always clean. A missunderstunding was made with my booking, but at the end was solved out.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuilioRiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Basilica Holiday Resort, responded to this review, September 24, 2013
Dear Guest,

Pleased to hear that you had a pleasant stay at Basilica Holiday Resort and that any issues were brought to our attention and solved so you may enjoy your holiday.

Thank you for your review and hope to welcome you back.

Kind regards,

Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 10, 2013

The best thing about this complex is the location very central to town and short stroll to harbour and bus station, pool was a good size. Quite a lot of problems however, firstly we were 3 middle aged couples friends not relatives who booked 3 studios for two weeks. On arrival we were told we had a 3 bed apartment not 3 private studios, why because I had requested rooms close together if possible. When I said that's not what we paid for I was told there was nothing else, but 1 couple could have a studio the following day and the other two couples two days later, if the reservation manager would allow it!!! Apparently she had sorted out the bookings not reception staff and she wasnt there that day, very inconvenient living out a suitcase, we decided between us the one couple would have a studio and the other two couples put up with it. then the air con didn't work eventually after 4 try's in 4 days they finally fixed it, the shower was blocked they fixed that the next day. The couple that got the studio had to put there own sheets on bed as the cleaner just put them on top of the bed all fortnight, I must say our cleaner was very good so luck of the draw I suppose. I can't say staff were awful because they did try to help but I'm afraid it was spoilt from the beginning if you book 3 rooms you should get 3 rooms and we had booked this holiday a year in advance.

Room Tip: Not many of the rooms had a pool view so good luck with that.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WarwickshireTracyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunstable, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 9, 2013

We booked this hotel for 1 night as we were based in Ayia Napa and visited Paphos for the day. The hotel is in a great location and has private parking. The hotel room was great, although we had only booked a studio we was given a 2 bedroom apt over looking the pool. It was very clean and spacious. The pool could have done with a bit of a clean as it was dirty in places. The entertainment at night was geared towards the Russians as was the breakfast.
Within easy walking distance of the harbour with all the restaurants and shops. I would look at re-booking again if we were to visit that area again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richdunstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Basilica Holiday Resort, responded to this review, September 12, 2013
Dear Guest,

Thank you for taking the time to review Basilica Holiday Resort. We are pleased you found the accommodation spacious and comfortable and indeed it is located in one of the most convenient locations. We have also noted your point about the pool and we will look into this

We are happy to hear that you would like to stay at Basilica Holiday resort again when in the area and hopefully we can welcome you for longer next time.

Kind regards,

Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 23, 2013

Lets get this out of the way straight off the mark - it's not the ritz you're staying in. It's a small, family run apartments just down from a debenhams. The rooms are clean and functional, we had a two bedroom apartment which was plenty sized for everyone in the group. Our balcony looked towards the harbour and it was lovely to watch the sunset. We never ate in the hotel as it was really just a sleeping place for us with so much nearby. The main selling point of this hotel is it's location. You are literally 2 minutes away from almost everything in Paphos. And near the marina which has some of the nicest restaurants. If you expect 5 star you will be let down, but the staff are friendly, the price is good and the location second to none - I would stay again.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrsstoddart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Basilica Holiday Resort, responded to this review, April 25, 2013
Dear Guest,

Thank you for taking the time to review Basilica Holiday Resort.

As you said Basilica offers a super location within walking distance from shops, restaurants, bars, archaeological sites, Paphos castle and harbour are a 5 minute relaxed walk away, yet the hotel is set off the main road and is quiet in the evenings.

The apartments are spacious with fully equipped kitchens, there is a 24 hour reception and a children's playground. The large swimming pool overlooks some of the ancient ruins which is a very unique setting.

We are pleased that you enjoyed your stay and would return to Basilica Holiday Resort.. We look forward to welcoming you.

Kind regards,

Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Basilica Holiday Resort

Property: Basilica Holiday Resort
Address: Basilica Complex | P.O. Box 60195, Paphos 8128, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#38 Family Hotel in Paphos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Basilica Holiday Resort 3*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Basilica Holiday Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Basilica Holiday Hotel Paphos

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