Stayed for 3 nights in a room with a sunset view. I had previously stayed for 1 night 4 years ago. The hotel does offer a relaxing stay in a lovely location overlooking Coral Bay on both sides of the hotel. Breakfast was nice with a good selection of hot and cold food. The pool area is nice and the beach is just 2 mins away. The rooms too are nice and as what you would expect from a good hotel.
However, what spoilt things was the hotel unable to enforce their policy on no guests under 12 being allowed. On the hotels website under FAQ’s the following is written:
Do you accept children?
Thalassa Boutique Hotel & Spa is pleased to welcome guests of age 12 and above only.
Clearly this rule does not apply to Russians. During our stay there was a Russian family with 1 child who was clearly under 12. From looking at previous posts this is a regular issue with the hotel allowing under 12’s, as there have been previous complaints on Tripadvisor about the same issues. This was the same Russian family who were given personal attention at breakfast, so I presume they are clearly important to be allowed children at the hotel. I specifically choose the Thalassa as it is a Spa hotel and no children are allowed, I do not know why the hotel management are incapable of upholding their own policies. There are so many other hotels in Coral Bay that welcome children such as the Coral Bay next door. On checkout I did raise this with reception who could not give me any explanation and I also asked if this Russian family with the children were the owners or important that they feel they could break the rules. I was told they were not, so cannot understand why the hotel allowed them to have children with them. After all, this is not just a one off event, as other guests have complained about it in the past. I left a comment card asking that the general manager contact me with an explanation. After 1 week I have not heard anything back which is poor. This situation is not really good enough for a 5 star hotel, regardless of whether you are English or Russian no children means no children. 5 years ago I asked if I could bring my child to the hotel and was firmly told no. Clearly this is not the case anymore.
Overall, the hotel itself is nice but I would not return again unless I knew the hotel was upholding their policy on children. I await an explanation from the general manager.