Helios Bay Hotel... Where do we start ? How this hotel would achieve a 2 star rating, let alone 4 star is beyond us ! Previously when reading negative reviews on Trip Advisor I have thought people's expectations are too high and they are looking for things to moan about, this is certainly not the case for Helios Bay. This is the first time I've felt the need to write a review but after an utterly appalling experience of this hotel others need to be warned...
First impressions weren't great, the facilities were tired and it was not welcoming, the hotel looked nothing like the pictures on the website. We were on the ground floor and the corridor leading to our room was dark and dingey. Breakfast was of the same standard, poor ! The cereal was stale, the milk was warm as it is left out in the sun, the fruit juices were always empty and the selection of hot food was terrible. The food was in-edible to the point that although we had paid for bed and breakfast for a week, we only ate there once.
Moving on to the hotel's facilities... The jacuzzi was out of order and looked as though it had been for a while judging by the smashed wall tiles around it. The shower by the pool did not work, surely this is a hygiene issue. The free Wi-Fi constantly dropped out and was a very poor connection and the swim-up pool bar mentioned was non-existent.
These things could have been overlooked if it wasn't for the disgusting levels of hygiene in this hotel. The first night we had ants in our room, the second day a millipede in the shower. The odd insect is expected abroad but when you are greeted by a cockroach in your bathroom that cannot be overlooked. We informed reception of the problem, who explained it would be sorted tomorrow when the manager was back in. A maintenance man did come to our room and used a commercial bug spray, so we hoped that would be the end of our problem. The next day the problem escalated, we came back after going out for dinner to find another cockroach in our room. We went straight to reception about the matter who still failed to give us an apology, the receptionist said that "being on the ground floor, you can get cockroaches" we discussed the problem with Nicos, the hotel manager. We can safely say we have never been spoken to so badly. There were no spare rooms so we headed back to our room, we then discovered both dead and living cockroaches down the corridor and saw these going under the doors of other rooms. We were eventually moved to a villa on the same night, this had the same poor level of cleanliness.. There was chewing gum stuck to the kitchen wall and cobwebs in the lamp shades, the place looked like it needed a good clean ! We did eventually, on the last night get moved to another room in the hotel which was on the top floor. The room was much nicer, we were confused as to why there was such difference in overall cleanliness and quality between the rooms. As this was after all the same hotel !
It is safe to say that Helios Bay Hotel ruined our holiday and we will not ever be returning to this hotel. We hope that others will see the hotel for what it is and don't waste their money as we have !
- Official Description (provided by the hotel):
- Helios Bay Hotel is located on the beach between Coral bay and Tombs of the King. ... more less
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- Also Known As:
- Helios Bay Paphos
- Hotel Helios Bay