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“4 Star ??” 1 of 5 bubbles
Review of Helios Bay Hotel

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Helios Bay Hotel
Ranked #14 of 90 Hotels in Paphos
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“4 Star ??”
1 of 5 bubbles Reviewed July 5, 2013

Helios Bay Hotel... Where do we start ? How this hotel would achieve a 2 star rating, let alone 4 star is beyond us ! Previously when reading negative reviews on Trip Advisor I have thought people's expectations are too high and they are looking for things to moan about, this is certainly not the case for Helios Bay. This is the first time I've felt the need to write a review but after an utterly appalling experience of this hotel others need to be warned...

First impressions weren't great, the facilities were tired and it was not welcoming, the hotel looked nothing like the pictures on the website. We were on the ground floor and the corridor leading to our room was dark and dingey. Breakfast was of the same standard, poor ! The cereal was stale, the milk was warm as it is left out in the sun, the fruit juices were always empty and the selection of hot food was terrible. The food was in-edible to the point that although we had paid for bed and breakfast for a week, we only ate there once.

Moving on to the hotel's facilities... The jacuzzi was out of order and looked as though it had been for a while judging by the smashed wall tiles around it. The shower by the pool did not work, surely this is a hygiene issue. The free Wi-Fi constantly dropped out and was a very poor connection and the swim-up pool bar mentioned was non-existent.

These things could have been overlooked if it wasn't for the disgusting levels of hygiene in this hotel. The first night we had ants in our room, the second day a millipede in the shower. The odd insect is expected abroad but when you are greeted by a cockroach in your bathroom that cannot be overlooked. We informed reception of the problem, who explained it would be sorted tomorrow when the manager was back in. A maintenance man did come to our room and used a commercial bug spray, so we hoped that would be the end of our problem. The next day the problem escalated, we came back after going out for dinner to find another cockroach in our room. We went straight to reception about the matter who still failed to give us an apology, the receptionist said that "being on the ground floor, you can get cockroaches" we discussed the problem with Nicos, the hotel manager. We can safely say we have never been spoken to so badly. There were no spare rooms so we headed back to our room, we then discovered both dead and living cockroaches down the corridor and saw these going under the doors of other rooms. We were eventually moved to a villa on the same night, this had the same poor level of cleanliness.. There was chewing gum stuck to the kitchen wall and cobwebs in the lamp shades, the place looked like it needed a good clean ! We did eventually, on the last night get moved to another room in the hotel which was on the top floor. The room was much nicer, we were confused as to why there was such difference in overall cleanliness and quality between the rooms. As this was after all the same hotel !

It is safe to say that Helios Bay Hotel ruined our holiday and we will not ever be returning to this hotel. We hope that others will see the hotel for what it is and don't waste their money as we have !

Room Tip: Do NOT stay on the ground floor
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Hannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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619 reviews from our community

Traveler rating
    409
    151
    42
    13
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • French first
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  • Greek first
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  • Polish first
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English first
St. Petersburg, Russia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

I've stayed at Helios Bay several times already and strongly hope to return again. It is the place where you really feel like home with nobody bothering, but everyone being friendly, helpful and highly professional. The hotel is not big (for me it is an advantage), quiet and very cosy. The rooms a well equipped and furnished, the bathrooms are modern and comfortable. I'm really missing coffee on the balcony in the morning, watching the sea.
If you are a walker, that is a perfect place with 8 km path along the coast right from the hotel to Paphos harbor. If you are not - a bus stop is just next to the door.
Lovely place to relax. I'm lookig forward to coming back one day!

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONDON
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

My family and I are returning to HELIOS BAY HOTEL for the 3rd time as it is the perfect location for us, as it is near to the beach, shops and restaurants and has a dive shop next door. Nicos (the owner) and his staff are very welcoming, friendly and accommodating as they have arranged for a taxi to pick us up from the airport. Also the hotel and pool are kept spotless,, the rooms are air conditioned and are cleaned daily with fresh towels, and are furnished to a high standard. The food at the pool bar is very good but the BBQ and family entertainment on a Monday night is fantastic ,

Room Tip: Its all good.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TOMJONES097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford on Avon Warks
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

My husband and I stayed in one of the lovely apartments last year and have booked to go back in September. We are so looking forward to seeing all the refurbishment and to sit on our balcony and see the wonderful sunset and to meet the friendly owners again. Holiday lover 952

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank holidaylover952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 17, 2013

Went to Helios Bay for our usual holiday March/April and we were overwhelmed with how much the apartment had been refurbished since we were there in December. Completely new bathroom - basin,toilet, bath. tiles and floor. The kitchen/diner also had a new sink with new tap and top and the floor was really done to high standards. As usual Nicos and Loucas were there to see everything ran smoothly. We went to the Epsilon Restaurant in Empa several times - their B-B-Q pork chops are enormous!! We drove to Kakopetria which is really interesting but it absolutely poured with rain. Roll on November when we have booked to go to the Helios again.

Room Tip: A room facing the sea gives you a lovely picture of the sun setting.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Margaretbdevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uk
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

This hotel was everything we thought it would be, small, quiet, basic and on the bus route. We have been to Cyprus many times doing hotels and villas, we where travelling as a couple so wanted something as a base. Helios didn't disappoint. Yes the rooms are basic but we didn't want 5 star. Credit to the cleaners our room was spotless likewise was the rest of the hotel. We got ourselves a weekly bus pass at 13euro excellent value. We found the pool fantastic never over busy plenty of loungers, we will go back.

Room Tip: 307.....perfect!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MidwalesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

We come here every year now, twice. We love it. Spacious one bed apartments with newly refurbished bathrooms and flooring throughout. Always immaculately clean, good maid service daily. Balcony overlooking the sea. Lovely clean pool and sunbathing area. Nicely kept gardens. Cheap regular bus service but we pick up a car at the airport for the fortnight and use the big supermarket in town and travel around to various restaurants in the evening. Staff friendly as ever and bend over backwards to help you. Pool towels provided this year for first time at 1 euro each so will save packing our own next year.

Room Tip: Balcony overlooking the sea, 312 or 306 to see all the way up to Coral Bay as well.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CountryGirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Helios Bay Hotel

Property: Helios Bay Hotel
Address: P.O. Box 60423, Paphos 8102, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Paphos
#22 Romantic Hotel in Paphos
#24 Family Hotel in Paphos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Helios Bay Hotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Helios Bay Hotel is located on the beach between Coral bay and Tombs of the King. ... more   less 
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Also Known As:
Helios Bay Paphos
Hotel Helios Bay

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