Lovely staff, exceptionally poorly trained and let down by systemic management failings in every department. As a 4 star hotel charging 4 star prices - no complaints. As a pale imitation of a five star hotel charging five star prices it is just not good enough.
We complained after several incidents of bad service in the restaurants, reception and bars. The manager was charming and said all the right things. She offered us dinner on the last night as their guests. We were pleased. We had already pre-booked a babysitter before leaving the UK as advised and so said we would love to book at the Ouzeri restaurant on the seafront.
Our babysitter was booked for 8pm. At 8.20 we rang as the babysitter had not turned up. We were told it was some kind of error but they would try and sort something out. At 8.40 I went to reception and explained my unhappiness to the manager. Although we did finally get the babysitter we had booked it was something of an illustrative irony that even when they were trying to make up for their failings they failed. One would have thought the manager would have double checked the "difficult customer's" babysitter booking.
I have only ever complained in a hotel once before. It was a five star hotel. When I checked out on that occasion I was met by the manager who apologised again, asked if things had improved and whether he could hope to welcome us back again. At the Almyra, nothing.
Charming people, poorly trained is simply not good enough in a five star hotel. Clearly this chain knows how to do service given the standards at their sister hotel, the Anassa. Consequently I fail to see why they consider poor service to be acceptable. The only thing that was said before we departed was that it had been the babysitter's fault not the fault of the hotel, that no hotel is perfect and that they had done their best. They did refund the cost of the babysitter, but frankly it didn't touch the sides. We left feeling we had overpaid, less than relaxed and keen not to return. A real shame.
- Official Description (provided by the hotel):
- Stylish and relaxing, fashionable yet unpretentious, Almyra is a chic cutting-edge luxury 5 star family seafront hotel that makes contemporary luxury accessible to all. Almyra sits in eight acres of landscaped gardens on the Mediterranean shoreline of Paphos, Cyprus. Meaning 'taste of the sea', Almyra's highlights include the Almyraspa - a sun-lit utopia of organic and marine-based therapies complemented by inspiring ocean vistas - and the waterfront Kyma ('Wave') Suites, showcasing harbour views from candle-lit rooftop terraces. Almyra is a comfortable combination of modern design elements, sleek facilities and family-friendly features: because having children doesn't mean that you have to sacrifice good taste... ... more less
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- Also Known As:
- Almyra Hotel Cyprus
- Almyra Hotel Paphos
- Almyra Paphos