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“5 star hotel on paper by list of facilities....only”
Review of Elysium Hotel

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Elysium Hotel
Ranked #3 of 85 Hotels in Paphos
Certificate of Excellence
Reviewed October 29, 2012

This is truly a beautiful hotel and on paper stands up to the 5 star rating, in reality this isn’t a 5 star hotel when it comes to standard service in alot of areas and entertainment facilities.

Plus points
Beautiful grounds, plenty of different places to sunbathe, good size rooms. Great porter staff. Good pool area attendants, happy to set you up where you want to sit, collect drinks from bar all day long.
6 minute walk from ‘Tea for Two’ great little restaurant serving the most amazing tasty dishes from dawn to dusk.

Negative points.
Based at the bottom of a run down road (you think where have I booked when you are being driven down the road it sits within)
Bed on first appearance looks like a Superkingsize, BUT its Two large single beds pushed together, means there is a ridge between two of you at night. In all seriousness it felt like we were sleeping in separate beds as it wasn’t comfortable sleeping in middle but mattress is comfortable to a certain degree, this is because they use two mattresses on top of each other. Air conditioning didnt really function in th eroom so you were boiling all night, it was only when we used the courtesy room we realised how bad ours had been during our stay, as that was ccol.

SPA
They have a spa, it looks lovely, the team are friendly but prices are OTT and therefore the staff are pretty much functioning as front of house, swapping towels for vouchers 12 hours a day. I live in London, I frequently visit Park lane spa’s and these prices were way more expensive, therefore spa staff are barely being utilised and guests don’t get the actual benefit of staying at a Spa resort . http://www.elysium-hotel.com/opium-health-spa-cyprus

They have an inside Pool and Jacuzzi, however they refuse to heat these until it is what they think is winter. On the 10th October (My Birthday) T-storms kicked in and many of us tried to go to the indoor Jacuzzi. The area that the pool/Jacuzzi was in was cold, people were lying on loungers with towels wrapped round them, people were getting in to pool and coming out shivering and the same went for the Jacuzzi it was freezing cold. When we approached spa staff for a request to heat it, we were told sorry we switch it on in NOVEMBER! So it is a case of spend 300euros a night to stay here but we wont heat the facilities when it is Thundering and lightning for 12 hours outside. We still have no idea how they made the temperatures up that were displayed outside, as there was no way that the indoor facilities could get warmer even if it was sunny outside, and they displayed temperatures in high 20c’s most days.

Restaurants
OK so don’t be fooled 6 restaurants yes, they are not all open at once and in the evenings 2 of them serve the same buffet style food, which is for mainly half board guests, as I find it hard to believe that individuals would really willingly pay 39 Euros per person to eat this style of food. The theme may change each night but what didn’t was that they only offered 1 vegetarian option, which was bland pasta that was drizzled in olive oil. Or you live on salad and bread rolls.
They don’t offer you a wine menu as they like to offer a Kir Royale or prosecco by the glass. Warning the Prosecco is pretty poor quality and is priced on a par with London prices at 8euro’s, make the mistake of asking for Kir Royal (sparkling wine/crème de cassis) and they serve you Rose prosecco and charge you 17 Euros!!! I thought I could improve the taste with some blackcurrant and even if I had it would not have meant that they could charge 112% mark-up. I sipped the drink with the meal thinking well it will be the same price as it was still prosecco and was insulted when the bill came and the staff claimed it was prosecco!

Breakfast at the restaurant, served in same two places as the buffet and whilst you could get seated quickly, trying to get tea/coffee delivered to the table could a challenge; sometimes you could wait 15 minutes. One day I asked the person who was laying the table if he could get 1 tea/1 coffee, to be told it wasn’t his job and to ask someone else! He could have at the very least found the person whose job it was and told them but no. 5 star service ...No I don’t think so.
Breakfast, big variety to suit many origins but Waffles and pancakes are soggy (even when freshly put out), Scrambled eggs, are disgusting. Your best bet is to have an omelette or porridge or fruit.

Bar /Drinks/Entertainment (or lack of it)
Prices of drinks are unbelievably inflated again way more expensive that Park lane and Dubai hotels. 3.55Euros for 33cl of water, 5.95 for 33cl of Magners cider (which aren’t even sold in the UK) are just two examples. You could wonder out of the hotel and get a pint of Magners for couple of Euros at ONeills or 12 litres of mineral water at the corner shop less than 4Euros.
Entertainment is non-existent – yes there is a piano bar, that has a crooner singing in it every night, I can recall better nights as a child at the British legion that listening to that.

Free Wifi
Only available in Cafe Occidental, so whilst you are paying premium prices you can use the wifi. We tried to get it set up in the room, to be told is was a hassle and 5Euro an house of 15Euros for a day. Why cannot they supply it in your room?? I am guessing because you will not be spending money I guess, unless you drink minibar dry.
No English channels in the room other than news – OK you don’t go on holiday to watch TV and we had no intention of putting it on and only put it on once when we had Thunderstorms as there was very little to do in Hotel.

Beach
Small and has nice 4 poster sunbeds on it, but locals frequent it and the path that shows a sign saying it is for guests only doesn’t deter people, so you had non-guests using beds. They were only told to move when the pool waiter ventured down to get drinks orders and alerted security.

Housekeeping
Alot to be desired, you didn’t always get replacement flannels and one day we didn’t even get towels, I phoned down twice, and visited reception to get the towels and still nothing we only get them because the turndown made helped us when she asked what needed.

Stay here by all means, do not go half board, and do go to the harbour to eat like we did a couple of nights.

  • Stayed: October 2012, traveled as a couple
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10  Thank kareninkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecEly, Manager at Elysium Hotel, responded to this reviewResponded November 7, 2012

Dear Tripadvisor Member Bettsy K,
Thank you for taking some time to post a review on Tripadvisor regarding your recent stay with us.

Constructive guest comments greatly assist us in constantly evaluating the level and quality of our services and facilities and therefore all comments of both positive, as well as negative nature, are being thoroughly looked into.

In regards to the review of Bettsy K, we would like to comment that the majority of the issues that the guest highlights in his review are over stated and harshly portray a rather misleading image of the facilities, services and prices of a 5 star hotel, well established in the island.

Thank you

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,102 - 2,108 of 3,457 reviews

Reviewed October 29, 2012

We stayed at the Elysium 13-20 October. The staff were very friendly and nothing was too much trouble. The food was fantastic and there was a good choice and the menu changed each evening. The rooms were very comfortable and very clean. The evening entertainment wasn't great but we enjoyed sitting out on the terrace in the evening. I would recommend the Elysium to anyone thinking of staying there and we will be returning again next year.

  • Stayed: October 2012
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Thank POB2903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

i booked through booking.com a Tripple room at a higher price. when shown to the room(a long way) i immediately complained as it seemed a little small and we also had a camp style bed as the 3rd bed not a double and single as booked and my 13 year old daughter her feet were just off the edge of the bed.
The receptionist whilst helpful said i would have to take the issue up with booking.com but did grant us the use of the room on our last day as a gesture of good will.
All the double deluxe rooms are the same as a Tripple room I also paid extra for a sea view and in room 4028 which we had i would not say is a proper sea view more like a side sea view which is less money.
All the staff try their best and certainly make you fell welcome.
The restuarants we used were all excellent except a 3rd night in the Epicurean we had poor service so we didnt go again.The Bacco restuarant was superb and so were the violinist duo. In all the restuarants I do wish the waiters would not top your water and wine up every 2 minutes to try and entise you to have another bottle i know it is good service but it is also good business for them with the high prices.
There were always sunbeds available which is a reel plus point and the pools are excellent apart from being a little chilly
The breakfast was excellent and the omlete cheff was always very amusing, gracious and made great omletes too!
We felt the evening meals on the buffet style were a little bit the same but still very nice.
The hotel has some evening entertainment and the magician was very entertaining and we enjoyed the casino evening but please Elysium get rid of that swing singer he was awful and that is not just our opinion!
i would certainly recommend this hotel but if we were to return we would not book through booking.com and would request a choice of room before going.
We came away thoroughly enjoying the hotel but do wish they would not charge so high for wine, water and drinks in general we would always buy more but it is not as enjoyable when you know you are being ripped off! to which they will say it is comparable to other hotels but you are still being ripped off!
Also Elysium if over 12 years are now travelling and paying as adults why do you have to be 16 to use indoor pool?

Room Tip: do not use booking.com a tripple room is a Double Deluxe and 4028 is a very long way from reception.
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  • Stayed: October 2012, traveled with family
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Thank Daces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecEly, Manager at Elysium Hotel, responded to this reviewResponded November 1, 2012

Dear Tripadvisor Member Daces,
Thank you for taking some time to post a review on Tripadvisor regarding your recent stay with us.

Constructive guest comments greatly assist us in constantly evaluating the level and quality of our services and facilities.

We would like to thank Daces, for the comments in regards to our hotel, the staff, the breakfast, the restaurants and mostly our staff and their service and we are glad to read that they consider the Elysium an excellent hotel. In regards to the issues mentioned in the review, we would like to comment the following:

1) The hotel has a great variety of room types reserved based on the requested occupancy, either single, double or triple and on specific room types, quadruple and there are no single, double or triple rooms.

2) We are sorry to read that the reviewer perceived the refilling of their choice of beverage as an attempt to sell more quantity. It is merely a service expected by a 5 star hotel and we are pleased to offer it and needless to mention that it is entirely the choice of the guest if they wish to order a further bottle or glass of their chosen beverage.

3) As far as the age limit of 16 years is concerned, it is for the use of the Spa Facilities and treatments and not the use of the indoor pool, for which the limit is of 12 years of age. Under that age, all persons must be accompanied by an adult.

Thank you

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

My first impressions were wow- the entrance staff ran to collect our luggage and gave us a welcome drink. I was told we were upgraded to partical sea view. We were not seeing the view from our room and would prefer a quite room. The air conditioning kept cutting out in the bathroom and I asked if they would take a look at it. I heard no word.
Room service is very slow.
The ground are perfectly kept and every place is very clean. My room was not made up today and I called at 3pm to ask for this.
I feel priority is given to large corporate parties and you get moved around from what ever location depending on the needs of the events going on.
The buffet is very boring and repetitive. The Asian night was okay- I would go for just breakfast next time as this was very good, with a lot of selection.
I would rate this hotel 5 stars in many respects, but 4 stars for service.
Exception of Sofia, she was friendly. I think all staff are trained no advise the best food is in the hotel. The hotel resturents are too expensive and far too average. There are many other places to try out in the area- fantastic Indian up the road called Zaffon for example.

I got a face deal for the hotel, so all in all it was okay. It is leaps and and bounds above the other hotels in the area.

The spa is nice and the staff are friendly- loved the indoor pool, but it was very cold. The sea is warmer.

Room Tip: don't choose a room near the main enterance. They have a machine room near and it makes a loud h...
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  • Stayed: October 2012, traveled as a couple
    • Value
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2  Thank Englishtravelingrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

I can't praise enough the standards of the service at this fabulous hotel. Everyone without exception was helpful and greeted us with a smile. Special mention to the ladies at Guest Relations who went out of their way to ensure our stay was special and to the pool/beach attendants who race over as soon as they see someone attempting to move a sun lounger or umbrella for themselves.
The sea view deluxe room was spotless, immaculate and everything you want for a beach holiday. Room service offer a basket of 6 one litre bottles of mineral water for 6 euros. This was an absolute bargain considering the pool bar charged 3.45 Euros for one bottle! Definitely worth buying in the room and taking down with you.
The food at the hotel deserves special mention. The breakfast buffet was possibly the most extensive I have seen with a huge choice of both hot and cold options. We ate at the Italian and Japanese restaurants within the hotel and the food was absolutely delicious at both. I can heartily recommend the soft shell crab tempura!
I used the gym on a number of occasions and was pleasantly surprised at how well equipped it was. There were 3 cross trainers and 3 treadmills plus numerous weight machines. All of the equipment looked to be pretty new. My only tiny complaint was that the air con needed to be stronger in there.
Overall I can understand why people return time and again to this hotel. As Arnie would say "I'll be back..."

  • Stayed: October 2012, traveled with family
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1  Thank holidaygirl055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

The hotel was very well appointed and the staff all made us feel very well looked after.
There is a good choice of restaurants within the hotel and although they are quite expensive the food in all was excellent. We were on the Bed & Breakfast tarriff but you can choose to buy "Dine - Around" vouchers from the hotel reception which let you prepay some dinners at approximately a 10% discount.
The grounds are beautiful with plenty space and lead to the rocky beach where it is usually safe to swim as an alternative to the indoor or outdoor pools.
We were within easy walking distance of "The Tombs of the Kings" and could walk to the harbour although that took about 35mins and it was rather hot! We discovered that there is a cheap and very regular bus service into the harbour (there is a bus station there with seating) which runs until about midnight - this was a good alternative. A single bus journey cost €1 and a day ticket was €3 - tickets are bought from the driver.
We also visited an archeological site beside the harbour where there is a wonderful selection of mosaics which can be seen in situ rather than in a museum - well worth the €3.40 entrance charge.
This is a hotel we would be happy to recommend and may well go back to.

Room Tip: We had a full sea view on the 4th (top floor) which was great and the balcony was sunny from mid aft...
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  • Stayed: October 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank JMcCScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

Stayed in the Elysium from 13th October for 11 nights ! This place is truly fantastic - we stayed in one of the Cypriot Maisonettes which overlooked the Roman Gardens, with a stunning view out to sea. They are ideal for families as we had our 12 year old with us - two toilets, two separate areas with lots of space and a lovely terrace to sit out on. We got a HB upgrade and was amazed at how much we used it - food was excellent ! One thing the Elysium should be proud of is their STAFF, from Doormen to Waiting Staff to Concierge , they couldn't do enough and always had a smile for you! This Hotel is 5 star and I would say the best in Paphos - we will be back sooner rather than later.

  • Stayed: October 2012, traveled with family
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1  Thank MoragB762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elysium Hotel

Address: Queen Verenikis Street | PO Box 60701, Paphos 8107, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Paphos
#1 Top resorts Hotel in Paphos
#2 Romantic Hotel in Paphos
#2 Family Hotel in Paphos
#2 On the Beach Hotel in Paphos
#3 Luxury Hotel in Paphos
#3 Spa Hotel in Paphos
Price Range: $145 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Elysium Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Elysium Resort Paphos
Elysium Hotel Paphos
Elysium Paphos
Elysium Cyprus
Elysium Hotel Cyprus

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