Firstly, we arrive late at night, around 11pm and finally found reception, lady took us to what we thought was our room, and walked in on people sleeping... She then left us to wait with our bags and went to get more keys for another room. The same happened again.... We had never been somewhere this has happened before. She then left us again and got more keys and finally this was our room, a bigger room then we paid for but was great, one Double bed with on suite bathroom (shower, toliet, sink) then two single beds in a room and another bathroom (bath, with built in shower, toliet and sink) at this time seeing the room felt like we had picked a good choice. It was late so we went to bed.
Waking up in the morning to discover that the 'fully functional kitchen' was not fully functional. All it had was a set of plates, Bowls. Cutlery, one blunt knife a chopping board and a 3 pots and pans. Oh and an oven. It was a struggle to cook with very basic equipment but we managed it as my boyfriend is a chef. Oh and for this kitchen came with no cleaning equipment, so we couldn't clean everything or wash up until we could get to a shop to buy things
Next the hot water was an issue, for 4 days we only seam to get hot water in the late afternoon. So no morning bath or showers, no washing things up. In the end we resulted in using the kettle to warm the bath up, by day 4 we noticed two switches that had not been labeled but we clicked them on, then we ran the water for another 10 minutes each time and we got hot water! Why did no body tell us this!!!!!
The room was only cleaned once in a whole week! By the end of our stay the floor was thick with sand and all we wanted to do was sweap the floor, we had no cleaning materials to do so... No hand soaps in the toliet, this hotel is very new and I think too new for them to give great customer service
First night, we were watching tv, and all we could hear was up stairs moving furniture, drilling and really heavy stomping, this went on for another 4 hours! By this time we were so fed up we rang reception, explained the problem. They did nothing. So we went to bed... Tried to ignore the noise. The noise carried on all week! Every night, so we went out most nights to ignore the noise. By day 4 we were so sick of it, so I myself went and spoke to reception in person, she didn't really care... And said she would put in a complaint. She also told me the people upstairs live there... I went back and told my boyfriend what had happened. We carried on watching tv and the noise carried on. He went and spoken to reception and requested they change our room. They answered with we are full. My boyfriend demanded that they go and speak to them and tell them to keep the noise down. She refused and said she will give a note to the bouncer who is security when receptionists go home at night. My boyfriend then took matters in to his own hand and went to speak to upstairs himself, hard to understand but the noise did quiten down a little.
The pool bar was advertised open until 9pm every night but they always closed up between 7-8.
I will never be returned to this hotel/ apartment again. The service was very poor. They only seamed interested in my money and didnt care about us.
- Official Description (provided by the hotel):
- An exclusive and secure resort of one, two and three-bedroom apartments all surrounding a large contemporary swimming pool plus children's pool. The apartments have their own sitting room with dining room, a fully equipped kitchen and large balconies overlooking the pool, with some having a sea view. Situated in a prime coastal area, between the popular Tomb Of The Kings Road and Paphos Old Town. Near Restaurants, Banks, Shops and within walking distance to the sea and the Traditional shops and Cafes of the Old Town. ... more less
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