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“Aloe. Goodbye.”
Review of Aloe Hotel

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Aloe Hotel
Ranked #68 of 88 Hotels in Paphos
Maidstone, United Kingdom
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Aloe. Goodbye.”
Reviewed December 4, 2010

Stayed for 2 nights in December after being dumped here by Thomson when our return flight to Gatwick was cancelled due to the airport closure caused by the heavy snow. We had previously been staying all inclusive at the very nice Riu Cypria Resort (4T) when we were abruptly removed at the end of our stay & then downgraded, as rated by Thomson, to the 3T+ Aloe.

When we learned Gatwick was closed we spoke to our travel advisor who said we would probably be staying at the Riu Cypria but we would definitely be on the same board basis. How untrue this all was.

We had walked past the Aloe previously on a stroll around the resort & were certainly not impressed. Nearly all the hotels in the vicinity appear very charming & neat (Alexander the Great, Iberostar Ledra Beach among others) but the Aloe looks tired & in need of a good paint job. When we checked in the first noticeable problem is the lack of natural light in the lobby. bar area & reception. It is a very dingy area. Just inside the front door, proudly displayed on the wall, are the gold medal awards won by the hotel from Thomson. Maybe first impressions were wrong? Until you look at the date these were given. 1997 & 1998. Clearly, a lot can change in that time.

We were told by Thomson we would be on a half board basis & were given our keycard by the reception. Up we go to the room, which was not even made up, the beds had no linen. Not a good impression. So we went to the reception & got a replacement room, 291.

The room was pleasant & the bed was quite comfortable & the room was fairly clean, which in fairness is all that some people want from a hotel, but we were completely disappointed. The hotel is not on the shore & very few of the rooms appear to have a pleasing view, we got a side street. Other possible views include; the front street, where you may if you're lucky see the sea, a partially obscured view of the pool area or some wasteland to the other side of the hotel. Rooms had a locked empty fridge which was available for hire & a chargeable safe.

The 2 pools are quite nice, one is extremely deep which is a rare find in hotels abroad these days. There doesn't seem to be many sunbeds available but we were here in December so I'm not sure if there may be more in the summer months. We did see a big march of ants taking an insect corpse to their colony, which appeared to be possibly in the pool surroundings as they disappeared in to the grid for the pool filter. There was also a swimming insect making its way through the pool. Not attractive thoughts.

Due to a "miscommunication" by Thomson, we were advised we had been put on half board the day we arrived. Then the next day we were told it was in fact full board. A downgrade in our eyes as we had previously been all inclusive & all inclusive is what we had budgeted for. Luckily we did have some money left over to purchase a few drinks from the supermarket but if we hadn't I have no idea what Thomson would have done. They provided us a soft drink with our meals.

The food at the Aloe can only be described as vile. Breakfast & lunch were served in their cafe & the food was dire. Cheap bacon, corn flakes that tasted like cardboard & omelette that looked like scrambled egg but tasted like powder. Lunch wasn't any better. Sardines, sprouts & salad that wasn't even refrigerated. We saw someone feed their lunch to the resident cats it was that bad. Dinner was no better.

Served in their restaurant, dinner was an array of culinary catastrophes. Again salad in no cool area, just placed on a table covered with a tablecloth, the same for desert, which was completely bland & tasteless. Also this is the first hotel, after my many years of taking holidays abroad, that didn't serve ice cream at dinner for desert. The hot food was dried up & nasty. The 2 nights we spent there we were treated to "Italian night" & "French night". Other nights in the week included "Farmers night", which we sadly weren't around to sample!

Our biggest problem with the hotel was the smell. It is literally in every corridor of the place. I have no idea what it was but when walking back to our room on one occasion I had to put my fingers over my nostrils & breath through my nose as I thought I was going to heave from the stench. It is worst in the corridors & the staircase of our wing, that had the staff entrance to the kitchen at the bottom.

Thomson handled the snow situation well in some ways & very badly in others. They did keep us updated with the status of trying to get us back home but made us personally feel as if we were a burden to them. Others may have had a much better experience with the travel advisors than us. One was rude & very abrupt with us. They told my partner & I that putting us up in the hotel was a "gesture of goodwill" & that they didn't have to. Would they really just leave us at the airport for 2 days then & not feed or accommodate us? If we had no cash left for drinks what would have happened to us? Thomson made us feel we should think ourselves lucky that they put us up.

As told to me by the travel advisor at the Aloe, Tui (Thomson's parent company), is the largest travel company in the world, so obviously they would put us up for the duration, otherwise they would get a lot of bad press. But they made us feel like we should be eternally grateful to them & that we were an inconvience to the company. I thought the reason people book package holidays with "the largest travel company in the world" is that customers expect to be looked after when things go wrong, we shouldn't have to earn their care, it should be a given. This sadly wasn't the case for us.

Overall the Aloe hotel has potential if it was refurbished. First & foremost sack the chef. The pool area is alright but the interior needs a good seeing to. They definitely need to brighten up the place, vax the carpets & buy a whole lot of air freshener.

  • Stayed December 2010, traveled as a couple
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Helpful?
4 Thank davey_baby100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Bedfordshire, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 2, 2010

My mum needed a break, so we decided to take a late break. Hotel was very nice, bit tired, but nevertheless very comfortable and had everything we needed. Rooms were adequate, bed not very comfy, but was kept very clean. Bit of a rip off having to pay to use fridge, but alot of hotels seem to be doing this now!. Had sea view which was lovely, but was a bit noisy in the mornings and as there is no air con in November, had to have doors open at night. Breakfast was OK, not a huge selection compared to other 4* hotels I have stayed in. Pool area was lovely. Yes there are alot of cats, but I love cats, so not a problem and if you feed them at the table they will pester you. Didnt really stay in hotel at night as my daughter lives in Paphos, so ate out every night and could walk to harbour with all nice restaurants etc. Drinks were expensive in hotel, but they always are! They had a happy hour early part of evening so all drinks were half price. Would recommend this hotel and would visit it again.

  • Stayed November 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Say2Liz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 18, 2010

I have recently returned from The Aloe Hotel and I almost cancelled the trip after reading the reviews on this website. Yes there are cats in the gardens, I don't call 6 cats being over run! The food is just like other hotels along that road in Paphos, evening meal a bit sameish but good never the less and plenty of choice. The breakfast was amazing and you could have anything and everything, yes it did get a bit busy around 9am but that was a popular time. 3 Euros for a fridge hire wasn't bad and you can take your own travel kettle to compensate for the lack of this in the room. The hotel apparently is due for a facelift but I honestly couldn't see anything wrong with it. Cleanliness good and the staff very friendly.

  • Stayed November 2010, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank susieg41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkwall, United Kingdom
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed November 8, 2010

Just returned on the 7th Nov following a two week stay in the Aloe. We were allocated room 348 which overlooks the pool. The room itself was very nice and very clean and we did not find any of the unpleasant smells that have been mentioned in some reviews.
The room was cleaned to a high standard every day and towels changed as often as you want.
The balcony is very small and if you wish to get sun on your balcony, then try for a room with a sea view.
The pool area is clean and well looked after, its not warm but its far from freezing and swimming in it was not a problem, after all, this time of year is winter in Cyprus.
There are a lot of cats, but they will not bother you, unless you feed them. The stray cat problem is not just at the Aloe hotel, its all through Paphos. Eat at any restaurant and there will be at least one cat watching hopefully from somewhere as you eat your meal.
We stayed B&B and although we were upgraded to HB, we chose to eat out for our evening meal, as we had not been to Cyprus before.
The breakfast in the hotel was fine, with a reasonable although not vast, choice of hot and cold food.
All the hotel staff we found to be very friendly, polite and up for a laugh when required.
The only downside we found with the hotel was the bar prices, which did put people off having a few drinks in the bar.
Is the hotel a 4*, well I've stayed in far worse 4* hotels than this one, but also some thats been better. I will say I talked to a large number of guests who return to this hotel every year, so that speaks for itself.
My advice is, enjoy the hotel and enjoy Paphos as its a lovely place to go.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
1 Thank Rangers9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
Reviewed November 6, 2010

Having previously stayed here back in 2008,my wife and i thought we knew what to expect.Wrong!!! Returning on this occasion with our 18mth old daughter for a 2wk break.Upon arrival you are greeted with a pleasant reception area and friendly staff.So far so good.Then we reached our room!! Next to the lifts,with filthy carpets,bed about as comfortable as a pile of bricks,rickety cot and a bathroom that last saw grout sometime in the last century.What a huge dissapointment.However we thought it was only for 2wks so we would make the best of it.On our last visit here the rooms were dated but clean,but now this hotel could seriously do with an extreme makeover! Next was the arrival of the resident roach family making their daily visits.The final straw came during the night towards the end of our 1st wk.I was awoke by something on my arm,brushing this off and falling back to sleep,only to be woken again by feeling something on my neck.You guessed it-ROACHES!!!! The following morning we told reception of this and they promptly moved us to another room in a different part of the hotel.Much cleaner and we only spotted another couple of our liffle friends during the remainder of our stay.Plus points were a nice pool area with plenty of sunbeds but the water temperature was freezing.too cold for our daughter to go in.What a shame.Food at breakfast time was quite poor and very limited,with eggs being on a every other day basis.Paphos itself is a lovely resort with plenty of restaurants,shops and bars.Would recommend this resort to anyone but unfortunately not the Aloe Hotel.

  • Stayed October 2010, traveled with family
    • Value
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Helpful?
Thank Florida150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Paphos hotels

dorset uk
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 6, 2010

We have just returned from a week at the Aloe and had a great time.Considering it was the Half Term week there were mainly 'older' guests, ourselves included. As the hotel has no children's entertainment many families go elsewhere so it did have a quieter feel about it and it also was not full. After reading many reviews good and bad we went with an open mind as what to expect.
It is definitely not a 4* Hotel although most in our experince are a star (or two) lower than rated.
The location is good, a mini mart nearby for water etc and a flat easy walk along the seafront to the harbour . The bus stop is opposite by the Alexander Hotel and is only 1 euro including the 6 or so miles to Coral Bay with it's good sandy beach and rocks for snorkeling.
Our room (350) top floor was right under one of the noisy aircon units but stuck with it as
it was only for a week. The room was big enough but balconies are ridiculously small and cramped although the view towards the pool was pleasant. Beds were fine and maids were efficient.
Food - we had half board which was a free upgrade so had the choice of eating in or outbut we found the buffet meals to be ok if you aren't expecting too much.
There is a fairly wide selection for breakfast, fresh fuit ,melon (no water melon?- this is Cyprus!!) grapefruit, banana,cereals, fresh bread and assorted jams pancakes, pastries and hot 'stuff' not eaten by us.
Evening meals again are ok, the themed nights are as said before really variations on a theme but you can make a plate of starters with the salads rolls and meat first if you want and then get a large plateful of main and mix the desserts after so there is some choice but vegetarians may struggle. If you want quality restaurant food eat out but pay a lot more, No tea or coffee or water with the evening meals is disgraceful and penny (euro) pinching. Go early or you might miss some of the food.
The sun obsessives were claiming their loungers as usual, we only used the pool once prefering the sea at Coral Bay.
We didn't sample the 'entertainment' but sitting on the balcony at night we were deafened by the 'singing' from the Hotel behind.
Staff were fairly pleasant but the Hotel does have a tired look about it and if you don't like cats stay away, although most have them anyway.
Hire a car and go up to the Mountains, driving is easy with some great views and good roads.
As long as you are not too fussy the Aloe is ok but just don't expect 4*

  • Stayed October 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank hargrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk England
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 18, 2010

We always travel as a family to Cyprus each October and as normal we had all been counting down the hours to our holiday. This was the first time we had stayed at the Aloe and we were really disappionted.
The reception area is lovely and first impression was that we had made a good choice staying there. Once we got to our rooms that all changed. We had rooms 134, 144 and 152 and they were all a let down.
Room 134 had a rubbish view over an old tree, some pipes and roof (it was meant to have a pool view!!). The room got no sun or natural light and so felt chilly all the time. The shower was rubbish and it took me over half hour to shower and wash my hair!!!
As for room 144 well let's just say that members of our group stayed there one night and then asked to be moved. The shower was a dribble and the bed was so old it slopped to one side and was like sleeping on a mountain side!! The air conditioning pipes were going all night so it was impossiable to get any sleep.
Room 152 was the best of the lot and that had a rubbish view of the roof and had the laundry under it so had washing machines going alnight!
Breakfast was a nightmare the first day to many people and not enough tables so we ended up getting up early and going to breakfast at 8 everyday, just to get a table. The food was ok and there was a good selection.
The hotel staff were not most friendly of people and we felt that nearly everything we asked them to do was a effort and they couldn't really be bothered.

Paphos as ever was wonderful and we will return again but not to the Aloe.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leighb72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloe Hotel

Property: Aloe Hotel
Address: Poseidonos Avenue | PO Box 60190, Paphos 08101, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#34 Luxury Hotel in Paphos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aloe Hotel 4*
Number of rooms: 272
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Also Known As:
Paphos Hotel Aloe
Aloe Hotel Cyprus
Hotel Aloe Paphos
Aloe Hotel Paphos Cyprus

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