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All reviews swim up room thomas cook sun connect family pool deluxe family room pool bar kids club touch pad kids pool with slides entertainment team a la carte restaurant non smoking evening entertainment george the restaurant manager pool view family holiday special mention to george
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Reviewed 3 weeks ago

Arrived on 27th Aug 2019 flight was delayed for more than 5hrs yet under current circumstances cannot complain, the hotel receptionist and porter worked amazingly quick, the hotel had even provided drinks amongst a selection of sandwhiches for everyone.
We stayed in block 3 room 3102 what an amazing room. I had seen this complex prior to the refurb and wanted to stay then, however they had closed for a full refurb and extremely pleased we got to visit this year.
Having visited Cyprus for 7 years we have stayed in 3 hotels within the Kato Paphos area yet none of them are a patch on Sofianna, all the staff work together from the management to cleaners just to make your stay a pleasurable one. There are not enough words to say how clean the complex is, how important the guests are and the food thank you for having a truly talanted mitchelin star chef, yes that food was just out of this world nothing will beat the food there, when you consider it was all inclusive say a huge hello to Elona at the pool bar what a lovely young lady and brilliant with drinks nothing is too much and am sure you have read previous reviews regarding George in the resturante yes he is great with the kids, he goes out of his way to make all guests welcome this applies to the chef whom was always there to help guests with food including management speaking to with the guests ensuring everything was alright. The staff at Sofianna go above and beyond to make your holiday the best and would like to say a huge thank you for making ours amazing too and truly looking forward to returning back next year.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Cyprusfinestdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunConnectSofianna, Guest Relations Manager at Sofianna Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,

Your five-star TripAdvisor review made our day. Thank you so much for supporting the Sofianna Resort & Spa team with these wonderful words.

We were thrilled to see that you have liked our welcome treat on arrival, the superb meals selection in the restaurant, the service received from all departments especially from our flawless restaurant & bar teams etc. Our restaurant's manager George is a real star and we are truly happy to work with such an efficient colleague and such a great individual; we will copy him & Elona your compliment. It is so nice to read that the clients had a great time.

Thanks again for making us so happy. Looking forward to your next visit to the Sofianna resort & Spa.

Thank you,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I’ve spent 12 days in this lovely hotel with my 2 boys. The staff is amazing, the service is great. Food and drinks are always available.
George the restaurant manager is amazing!
Beautiful Greta, the cust relationship manager is always available for a chat and sooo friendly and helpful.
All the staff are incredible friendly and very polite.
The a la carter rest is to die for.
The rooms are very spacious and clean.
The housekeepers are very quick, polite and friendly.
Can’t wait to return and see my new made friends again!!

Date of stay: September 2019
Trip type: Traveled with family
Thank andreafZ3387VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunConnectSofianna, Guest Relations Manager at Sofianna Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,

We would like to thank you for taking part of your precious time for leaving a comment and rating SunConnect Sofianna 5/5. It made our day!

Guest satisfaction is our primary concern, so your comments are highly appreciated. It is indeed very heart-warming to read that you highly appreciated our tasteful and high-quality cuisine, our professional and friendly staff in all departments, and immaculate cleanliness. Your generous words represent our best reward.

Thanks again for making us so happy. Looking forward to your next visit to the SunConnect Sofianna resort.

Thank you,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a great time at this hotel, great check in with champagne for the adults and apple juice for the kids. The room was a great size for a family of 4, spotlessly clean too. Pool areas fantastic, again spotless. No problems getting sunbeds. The food was lovely and plenty of choice. Loved the different theme nights, our favourite was the Italian.
My only little complaint was the entertainment, the 2 girls from the animation team worked so hard but for the size of the hotel I think they need a bigger team. Animation teams usually get to know the guests, the 2 girls didn't say hello to us even once. The nightly shows were ok, i think they need a bit more variety and not just tribute acts, although we loved the boy george tribute.
We would deffo return if we were to come back to paphos.

Date of stay: August 2019
Trip type: Traveled with family
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunConnectSofianna, Guest Relations Manager at Sofianna Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

We would like to thank you for taking part of your precious time for leaving a comment for your stay at SunConnect Sofianna resort.

It is indeed very heart-warming to read that you highly appreciated our welcome check-in, pools facilities, spacious rooms, tasteful and high-quality cuisine, and immaculate cleanliness etc. Your generous words represent our best reward. Guest satisfaction is our primary concern, therefore, any comments that help us sustain the high standards are highly appreciated.

Looking forward to your next visit to the SunConnect Sofianna resort.

Thank you,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

Excellent welcome by the staff . Very large variety of delicious and tasty food . The rooms are modern and very comfortable with amazing air conditioning for the hot summers in Cyprus . Excellent clean swimming pools with plenty of comfortable sunbeds and bars with a variety of drinks .

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank zambaschr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunConnectSofianna, Guest Relations Manager at Sofianna Resort & Spa, responded to this reviewResponded September 12, 2019

Dear Guest,

Your five-star TripAdvisor review is making us very happy. Thank you so much for supporting the SunConnect Sofianna resort with these wonderful words.

Meeting your expectations and providing you with great, memorable holiday is a top priority for all of us.

We sincerely hope that we will soon have the pleasure of welcoming you back to our hotel.

Thank you.
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

unbelievable service from all the staff.
stelios the chef is amazing
alina the smiling assassin
dimitris ultra smooth & professional.
claudia, Andreas, George & george are all super helpful and accommodating.
would recommend anyone to stay here.
the swim up rooms are really worth the extra cost.. and definitely book the a la carte.
oh and join in the fun day activities the team do a fab job
sorry if I missed anyone you are all great

Date of stay: September 2019
Trip type: Traveled with friends
Thank AndyBernieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunConnectSofianna, Guest Relations Manager at Sofianna Resort & Spa, responded to this reviewResponded September 12, 2019

Dear Guest,

Thank you for taking the time to leave your review on TripAdvisor.

It is great to know that you have thoroughly enjoyed our swim-up rooms and the courteous service received from our efficient colleagues in all departments, the daily activities etc. The client’s satisfaction is a top priority for all of us. Thank you very much for choosing to stay with us.

We sincerely hope that we will soon have the pleasure of welcoming you back to our hotel.

Thank you.
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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