Very good place, near marina. I stayed in the room with seaview. All was excellent. I recomend this place. Beacause i rest at february, don't know good swiming-pool or not. Near marine is very good seafood restaurant.More
Very good place, near marina. I stayed in the room with seaview. All was excellent. I recomend this place. Beacause i rest at february, don't know good swiming-pool or not. Near marine is very good seafood restaurant.MoreShow less
Thank you for your sharing your experience at our resort. Your feedback weather positive or negative is vital in our continuous effort to improve the customer service we deliver to our guests. We were delighted that you would recommend our resort and do hope you might return during the Summer months to try some of our summer facilities. Our warmest wishes from Limassol.
We had a wonderful break and would definitely come back again. Cannot fault the food, rooms, fascilities or service in any way. Everything was perfect. The beach is beautiful and the pools are great. Thank you for a great stay!
Thank you for your kind comments. We do hope to welcome you back to our resort soon. Our best best wishes.
The previous reviews of the property have all been glowing, and that made us book this hotel, but we came back very disappointed.
The room itself( mountain view) was exceptionally large, but the housekeeping was poor/ non existent. The towels were never replaced and one day my book which had falled down beside the bed still remained on the floor even after the so called cleaning.
The property has all the amenities for a family stay - 2 swimming pools, nice beach with plenty of beds, kids place, spa, jacuzzi and if you want to relax with lot of Locals and Russian people this is the place to be. But if you plan to visit parts of Cyprus then please do your homeowrk before you come here as the reception has no idea. Over our trip, we spoke to multiple people at the reception for ideas to visit Paphos, Nicossia and Trodos and they had no idea how to go except one who offered us the bus timing( another did not even know about the bus timings and wanted to copy the paper we showed her which was given by her colleague)
My personal recommendation- it may have been a good property but we would avoid it.
On my return, I did look at the reviews preceeding mine and noted that most of the reviews are by first timer - make your own conclusions.
While we thank you for taking the time to share your experience, I believe that it is clear from the other reviews that your opinion in no way covers the general consensus. We were indeed very disappointed to read that not everything during your stay with us was to your satisfaction as we strive to offer all our guests the best in every way: service, environment, value for money, quality and high standards.
Most reviews written on TripAdvisor are indeed by first time guests, and these guests often write how they are looking forward to their return trip, as do many repeaters also share their experience. I think your last comment was a little unfair to say the least.
As for our reception staff, all of whom have worked with us for many years and are locals, they not only have a good knowledge of the island from experience but we also give all our staff courses on the island’s history and places to visit. Perhaps they did not understand exactly what you were asking?
As I am sure you can appreciate, excursion details change all the time and sometimes schedules may not be available or may be out of date. Keeping this in mind, you may be pleased to know that we are in the process of implementing a multilingual web based excursion system to ensure that we have the very latest excursion information around the island that can be delivered to our guests in a language of their choice.
We must say that the majority of our guests constantly complement our customer service and we found your branding us "1 star service" to be
quite unfair. We do encourage all guests to please contact us at anytime during the course of their stay should anything not be up to standard.
As we pride ourselves in our ability to constantly improve our customer service experience and although puzzled by your comments concerning the housekeeping department, we have already taken the necessary action to ensure additional checks and inquiries as to what could have gone wrong during your stay.
We would be very happy to have the opportunity to serve you in the future. Our warmest wishes from Limassol.
My wife and I stayed here for a week from April 24th onwards with our 2 sons, ages 4 and 8. We had a mountain facing room, of which there are only 36 (the rest are all sea-view) and were expecting something fairly basic. The room itself was very large, clean and indeed pretty basic but served us well enough for our stay. The taxi from Larnaca airport was E60 and yet the taxi from the resort to the airport on the return trip was only E50, so maybe its best to pre-book through the hotel before arrival. I understand the resort itself was once a Sheraton and the hotel itself bares all the characteristics of this, spacious, well-equiped and with a well designed layout. We were all inclusive and once again, like all other reviews, this cannot be faulted. So often the restaurants can feel like a school canteen but not here. The food was of a high standard with plenty of choice and an excellent selection of desserts. The very few options on the drinks menu that were not 'all inclusive' were clearly marked avoiding confusion and those that were included ranged from various cocktails to 'Gordons' gin and other imported, well renowned brands. The hotel was showing signs of getting busy as we departed, as their summer season opens on May 1st but choice of pools, ample sunbeds and good sized beach should avoid any overcrowding concerns. The staff were excellent throughout the whole hotel and a special mention to the 'Kids Club' gang that kept are boys entertained throughout our stay. I did make a note of some names in particular but have mislaid that list so I will just have to say thanks to Sergey and the crew.
To sum up....would we return? YES, definitely out of high season and maybe in high season. Top, clean hotel with great facilities and food. Please, if you insist on English bacon then go to Blackpool, dont go here and give it a bad rating on the back of something so petty....it doesnt deserve ANY negative feedback
Thank you very much for taking the time to share your experience with the TripAdvisor community. As Cyprus’ Leading All Inclusive Resort we were delighted to read that you enjoyed your stay with us and would recommend us so highly to others – we really appreciate your honest review.
We have already passed on your thanks to the kids club gang and to Sergey and the crew, they send their warm wishes. We do look forward to welcoming you back to our resort again soon.
All the best to you and your family from Limassol.
My wife and I stayed at this Hotel for 3 weeks in April and had a brilliant time. We cannot compliment the hotel highly enough for the attitude of their staff they were wonderful throughout the hoilday. Anthony the restaurant manager ensured that all was well and we could not fault the food - a big thank you to the Chefs; the bar staff were always on hand when needed. The Hotel was kept perfectly clean as were the pool and grounds area and their private beach was always looked after. Anyone going to this hotel would enjoy the experience. Added to which we met some lovely holiday makers who were obviosly enjoying themselves.
Thank you for taking the time to share your experience and for your kind comments concerning our facilities and services, we have already passed on your thanks to Antonis and our Chefs, they all send their warmest regards and look forward to the next privileged opportunity to serve you.
Our best wishes from Limassol.
Recently returned from a one week stay in April at the St. Raphael Resort. Everything that has been said about this hotel is absolutely fantastic. The all inclusive package is probably the best we have encountered on our travels. The food was always very high quality with a varied selection to satisfy all tastes. All communal areas of the hotel were spotlessly clean, tidy and very comfortable. The views from the Captain's Bar Terrace were to die for. The service from all the staff was both friendly and efficient - our children were doted upon by all and we were made to feel very special and valued guests. We chose an executive twin room to accommodate my wife and I, our 4 year old daughter and our 7 month old son. This was more than adequate for us. We did use the Spa daily - in particular the indoor pool, sauna and steam room - due to the high outside temperatures. We would love to return to this hotel in the future. Anybody thinking about booking here should do so without a whim - you will not be disappointed.
Dear Ben S,
Thank you for sharing your experience at our resort. We pride ourselves in offering the very best value for money 5 star all inclusive experience on the island and were delighted to see that you found it to be up to standard and that you and your family had an enjoyable experience.
We look forward to serving you again when your travel plans bring you back to Cyprus. Our warmest wishes from Limassol.