We stayed ( for the 3rd consecutive Xmas) at the St Raphael and although we enjoyed our stay I found the reception was not as expected from a 5* hotel. We booked all inclusive and I asked for an interconnectiong room as my daughter and grandson were staying with us. It was not until I arrived that I was told that there weren't any. Why was I not told this when I received a "we look forward to your forthcoming visit to our hotel" emai.. It was not mentioned that we were repeat guests, this should have been known and acknowledged. We were also asked for a 45 euro suppliment for the Xmas eve gala dinner or else we couldn't eat as there were no other restaurants open - this I found to be appalling.I argued that we were all inclusive and that we have never paid a supplement before, and was told that is wrong you should pay a supplement. Well I am sorry, this should have been mentioned to us beforehand, it was then dropped to 35 euro per person, with the exception oif my grandson who is only 7 yrs old. I had no choice but to pay up although this left a bitter taste in my mouth. On talking to other guests I found that they had only paid 30 euro per person. We tried to talk with the Manager but was fobbed off with "well tour operators blah blah... I am a retired hotel manager myself and know how it works and you certainly DO NOT tell a guest they cannot eat if they don't pay up. The reception manager Helen was heard to say to the receptionist " I told him he should have informed people" when the supplement was questioned.
We have been going for the last 3 years now with friends and after this NEITHER of us will be going again as we found this apalling. It seems that predicted fighres had not materialised so the shortfall was passed onto guests who did attend.
- Official Description (provided by the hotel):
- St Raphael Resort, Cyprus' leading all inclusive resort, offering it's unique Ultra All Inclusive package, as well as other terms of stay, made to suit each individual requirement whether for a holiday, wedding, business trip or group event.LocationLocated on the South Coast of Cyprus on the outskirts of Limassol, on one of the largest blue flag accredited sandy beaches, the St. Raphael combines all the advantages of a carefully chosen, tranquil location: the calm sea at our doorstep and the colourful liveliness of Limassol just a few miles away.Accommodation272 rooms and suites. 90% of our rooms have magnificient views over the Mediterranean Sea with a balcony. Every room is equipped with air-conditioning, safety deposit boxes, colour plasma 26 inch tv, radio, direct dial telephone, internet access, mini-bar, coffee and tea making facilities and hairdryer. To add to the luxurious tone 6 Admiral Suites with a private Jacuzzi are also available.RestaurantsThere are six excellent choices of restaurants to suit all moods and occasions, including our recently built Sea Shells Beach Tavern on St Raphael Beach and the Sailor's Rest Lounge Bar Restaurant for exquisite fine dining experiences by the St Raphael Marina.BarsThree magnificent bars are available in the resort. These include the Captain's Bar and Terrace with breathtaking views over the Mediterranean Sea and Marina. ... more less
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- Also Known As:
- St Raphael Hotel Limassol
- St Raphael Limassol
- St Raphael Cyprus