We had stayed here before a year or so ago and the location and staff helpfulness was great.... well the location is still great!
I had requested the two rooms overlooking the square and received an email confirming this, on arrival the rooms weren't ready but we came back at 2pm to be shown one room at the front and one on the side... I explained we had been promised both rooms and after much discussion and a few phone calls by the manager (who by the way did not speak or even have eye contact with us) we were 'allowed' to have the room we were promised. We went out..... on our return at 9pm we found that all the sockets in our friends room did not work, this meant they couldn't watch the tv, make a cuppa, use the hairdryer, charge their mobile (needed for an alarm call for an early morning flight) or even use the bedside lamps. As there are no staff around after the estate agent down stairs closes, we couldn't let anyone know. In the early morning we all had stone cold showers, needed after sleeping on the plastic mattress protectors! After taking our friends to the airport we came back to check out and let the staff know of the problems. No apology, the receptionist implied we should be happy because they had moved us to the room we were already promised and that some work men must have caused the problems. Not happy I asked for the managers contact details. On our return home 4 days ago I wrote to the manager...... as yet no reply.
As I said ....great location.........
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