I booked my hotel stay here from 5th february 2013, until 12th february ,,2013.Unfortunately the closest flights i could book were from the 6th february 2013 until the 13th february, 2013.
I sent an email to firstname.lastname@example.org,this is the address on their website,on the 26th of january,2013,saying i had made a mistake,and if possible could they move my booking by one day,and if not could they quote me a price for the 12th february.I also asked,after reading many reviews on this website to be given a room away from the main road,which,believe me is extremely noisy,starting from 5am.
By the 29th of january i had no reply ,so i sent another email saying the same things as before,again no reply.
I also left a message on the live chat section of the hotel website,again,no reply.
I arrived at the hotel on the evening of 6th february,2013.
I asked the gentleman behind reception if they had received my emails.He mumbled something about having problems with their internet.After telling him i would show him the emails i had sent he told me the address i had sent them to,email@example.com,sent the mails to someone else,and not the hotel.I was amazed and told him this was the address on the hotel website.After asking several times who actually did receive the emails,he very reluctantly told me it was the hotel manager.Unbelievable i thought.
I went to reception the following morning with my laptop.I showed a different gentleman the emails i had sent,he advised me to send them to firstname.lastname@example.org.Iduly forwarded all emails i had sent to this address.
I checked my emails everyday during my stay,and still no reply.
As it was coming towards the end of my holiday i did book another hotel for the final night of my stay in Kyrenia.
On checking out of the Piabella on the 12th february,2013,i asked the gentleman behind reception if they had received my emails,he just looked at me blankly and said yes.
Going back to my check in,i was given a room overlooking the main road.As reviewed my many other customers,the rooms are very dates,and extremely noisy from early in the morning.
The wild dogs on the wasteland between the football pitches and shooters coffee house like to start partying very early in the morning sometimes too.
Breakfast i must say was very impressive,with a wide selection of foods,decent coffee,a member of staff squeezing fresh oranges all morning.
This was all going well until my last breakfast at the hotel.Breakfast is served until 10am each morning.I entered the dining room at 0945 and immediately asked a waiter if i could please have two poached eggs.He was very rude ,told me it was too late to order eggsI explained to him that service ended at 1000am,he then told me the water for poaching eggs had been thrown away.I asked him if they could pit some more water on for two eggs,and if this was a problem could i see a manager.I did receive my two eggs,however another minute in the water to cook them would have been nice.
Overall a very disappointing stay at this hotel,and as a regular visitor to Kyrenia,i certainly shall not be staying here again,and ,in my opinion would not recommend it.
- Official Description (provided by the hotel):
- The Pia Bella Hotel occupies an enviable location in Kyrenia, not in the town centre but just a brief walk from the historic harbour with its wide range of shops, bars and restaurants. Set on a 15,000 square meter site amid spacious, tranquil gardens, the Pia Bella prides itself on its highly professional staff and exceptional standards of service. All 162 guest rooms are comfortable furnished, with all mod cons. Hotel facilities include two sizeable outdoor swimming pools one with pool bar, Cafe Bella, plus indoor and terrace restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with cyprus paradise , Hotel.de and Agoda so you can book your Hotel Pia Bella reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pia Bella Hotel
- Pia Bella Kyrenia
- Hotel Pia Bella Cyprus/Kyrenia