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“(high) novotel standard” 5 of 5 bubbles
Review of Novotel Luxembourg Centre

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Novotel Luxembourg Centre
Ranked #7 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersSilver level
Koersel, Belgium
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“(high) novotel standard”
5 of 5 bubbles Reviewed March 23, 2014

This hotel is as you expect from novotel.
Large clean room,great bed,nice bathroom.
Good and very friendly staff.
Breakfast as in any other novotel,up to standard.
We also spent some time at the bar,nice to sit and have a few drinks.
On Sunday we had a light lunch @ the restaurant, same quality as breakfast, very good.
We really enjoyed our stay.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank wimair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, April 10, 2014
Dear Guest,

Thank you so much for your kindly comment which highly encourages all the team to continue offering our guests an excellent experience with us.

Looking forward welcoming you again soon at Novotel Luxembourg Centre.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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993 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Wisconsin Rapids, Wisconsin, United States
Level Contributor
141 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed March 22, 2014

It was clean. It was close enough to the places we wanted to walk to. The service was okay, not overly friendly. Our room was big for a european hotel. The breakfast buffet was very good, considering it was included, but there is no way I would pay 20 euros for it (which is, I think, the charge if it's not included). Clearly more of a business hotel. Overall, satisfied with our stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Pixycon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, April 10, 2014
Dear guest,

Thank you very much for taking the time to leave us a comment. Please, take note that your reviews are really important for us and we regret you had the feeling of no overly friendly staff in the Hotel.

We hope we will have the opportunity to welcome you again at Novotel Luxembourg Centre to offer you a nicer experience.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

The Luxembourg Centre Novotel proves a fantastic base to explore the beautiful and historic city of Luxembourg.

Check in was simple and straightforward and we were soon in our clean and comfortable room with two double beds. I stayed with two friends and the room was plenty big enough for the three of us and had all the services that we expected (TV, fridge, safe, desk etc). It was not what I would call luxurious, however it was practical and perfectly suited our needs.

Parking was convenient and well lit although it was fairly expensive in contrast with the great value room.

The hotel bar was modern with a relaxed and pleasant vibe and we enjoyed a beer on the well decorated terrace at the front of the hotel.

The centre of Luxembourg is a short walk over the Viaduct and can be reached in 10-15 minutes on foot. The Grund area is even closer and definitely worth exploring.

Recommended for a good value, practical stay within walking distance of Luxembourg centre.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, March 13, 2014
Dear Guest,

Many thanks for posting a review and for the positive feedback!
It is great to read how much you have appreciated the location, facilities and service at the hotel.
We certainly hope to welcome you again at Novotel Luxembourg Center

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Salvador
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed February 21, 2014 via mobile

The hotel is only 10 minutes walk from the old town and is close to a supermarket. Breakfast was good and staff extremely helpful. Hotel provided baby cot and highchair. The only negative is that we found the room stuffy because there was no opening window.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DanielGreenfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, March 13, 2014
Dear Guest,

Thank you for choosing our hotel and for taking the time to share your experience with other travelers.

It’s always a pleasure to read that our guests appreciated our quality of service.

I look forward to welcoming you again very soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baden-Württemberg, Germany
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

We took a weekend trip to Luxembourg in January. We were so pleased with the off season discounts offered by the Novotel. We enjoyed our room, breakfast, and the location of the hotel. The room was quiet, big, and only a 15 minute walk to the city center! The breakfast was huge, and of a good quality. I would say that if your staying in Luxembourg this hotel should really be at the top of your list!

Room Tip: There is a small grocery market around the corner from the hotel. This worked great for water, juice...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank slynngermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, February 20, 2014
Dear Guest,

We are pleased to read your comments about our hotel, and the location, and would like to thank you for it.
We hope we will welcome you again in the future.

Best Regards,

André Pêcheur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bremen, Germany
Level Contributor
252 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed February 17, 2014 via mobile

The location is in a business setting not far from the train station. Service in the restaurant and reception was top-notch - thanks! The rooms are average. My carpet had a couple of brand marks from cigarettes which is really bad! The food in the restaurant was overcooked and had way too much cheese (both the risotto and the minestrone).

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stinsonbeach13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, February 20, 2014
Dear Guest,
We would like to thank you for your comments regarding our hotel, and are please to read that you enjoyed the services at the reception and in the restaurant.
We apologies regarding the things you dislike in our establishment, we will inform the different services about your comments.
All your remarks will help us to improve the quality of our services.
Do not hesitate, for a future stay, to mention directly at the reception the problem you have.
Best Regards,
André Pêcheur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sitges, Spain
Level Contributor
422 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
2 of 5 bubbles Reviewed February 16, 2014

One thing about arriving in a Novotel hotel is you're largely guaranteed that it will be exactly the same as the last Novotel you stayed in.  So I guess I'd have to say it was my fault for not asking our sales office to book me somewhere else.
The room was pretty much as I had expected, a good size room with the rather uncomfortable foam based mattress and the most gutless hollofil pillows I've ever had the misfortune to lay my head on.  At one point I thought I might like to pull out the sofabed alongside.  Perhaps it would be more comfortable.....but I was really too tired to do anything other than take in roomservice and sleep.  Positively I should point out that Novotel has installed power sockets by the bed....a gold star for those.
The barthroom was again, much as expected with that wierd shaped basin.  The shower fitting was a Hansgrohe Halo, which looked even funkier and had there been some water pressure, I probably woul have enjoyed it more than I did.
Breakfast was not expensive, which was just as well because it was quite limited.  I was able to ask for an expresso coffee, that was delivered with super efficiency.
Amidst my criticism, let me complement the staff, at the front desk, the room service and the breakfast room.  It may not be my most favorite chain of hotels, but the staff were really lovely.

  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, February 20, 2014
Dear Guest,

First of all I would like to thank you for your comments, and for your kindly review for the staff, which will be transfer to all the team to continue motivating them.
We regret you did not feel comfortable in our hotel, but our hotel fits the Novotel worldwide standard.
Do not hesitate to contact us for your future reservation; so we can offer you a better experience.
Best Regards,

André Pêcheur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Luxembourg Centre

Property: Novotel Luxembourg Centre
Address: 35 Rue du Laboratoire, Luxembourg City 1911, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Luxembourg City
#5 Family Hotel in Luxembourg City
#6 Luxury Hotel in Luxembourg City
#7 Business Hotel in Luxembourg City
#7 Romantic Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Luxembourg Centre 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Novotel Luxembourg Centre is a 4 star hotel located in the UNESCO World Heritage listed historic centre of Luxembourg, 3 minutes from the train station serviced by the TGV East high-speed train. It features 150 modern and comfortable rooms, a bar and a restaurant, as well as 7 rooms for meetings and seminars. The hotel is equally suited to business trips and holidays with your partner or family. Take advantage of the fitness centre and the many nearby tourist attractions and activities. ... more   less 
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Also Known As:
Novotel Luxembourg Centre Hotel Luxembourg City
Novotel Luxembourg City Centre
Luxembourg City Novotel
Novotel Luxembourg Centre Luxembourg City

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