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“brilliant hotel”

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Novotel Luxembourg Centre
Ranked #7 of 50 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 25, 2012

only an overnight stay outwards to austria and again on the way back .really good food ,staff very helpful . excellent rooms and close to everywhere.great for a citybreak or a 5 day stay plenty to see and places of interest to visit and the old town looks lovely .

Room Tip: just enjoy and you may need to bring your own teabags
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  • Stayed: September 2012, traveled as a couple
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Thank notabene15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 - 477 of 1,123 reviews

Reviewed September 21, 2012

Stayed here in September 2012. Lovely hotel, as good or better than the typical Novotel standards. The staff were all very friendly and welcoming. Even had a UK socket adapter to borrow, when I discovered I'd left mine at home.
Good location if you arrive by rail, as it's only 10 mins walk. Great for walking over to the older part of the city, and good access to the Petrusse, Restaurant was good too, we don't normally eat dinner in, but when we arrived it felt too much trouble to head off out again.
Free wifi throughout makes it easy to look up places to go.

Room Tip: The even numbers look out over a quiet yard. Well, ours did anyway,
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  • Stayed: September 2012, traveled as a couple
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2  Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

There is not a lot wrong with Novotel Luxembourg Centre. The location is fine (close to the railway station and city centre), most of the staff are friendly and professional, the rooms are ok (very business oriented, but nothing wrong with that), breakfast is more than ok, everything is clean and the wifi is fast and has good reception.

This hotel would have gotten a 4* or maybe a 5* rating when the following had not happened:

We checked in at about 15:30 on a Thursday, 1.5 hours after the earliest possible check-in time. We were helped quickly and got the keycards for our room, located on the second floor. When we entered the room, a strong tobacco/tar odour 'welcomed' us in the room. An (empty) ash tray together with a box of matches -with compliments from Novotel- resided on the table. We turned immediately and returned to the reception, asking for a non-smoking replacement room, as my wife has breathing problems, and, apart from that, when you both are non-smokers all your life, you'd like to prevent staying in a smokers room when you are on a short break. The woman at the reception was immune to our complaints, and refused to switch us to a non-smokers room. There was a 95% occupation that day (all non-smokers, I guess), we just had bad luck (indeed, because we prepaid this hotel) and there was nothing she could do. And maybe, but just maybe we could change rooms next day, as there was a lower occupancy. We had to arrange this with her collegue. Disappointed we returned to our room, ready to leave it asap. After a few minutes we got a call from the reception, telling that we could change rooms the next day.

And so it happened. Next day our luggage was moved to another room, which was fine.

Some extra information:
- The people at the reception of Novotel stated that the smoker-rooms are going to be cleaned completely in 2013, and will become non-smoker rooms
- In our online reservation it was not possible to indicate a non-smoker of smoker room. We would advise to add 'do not want smokers room' in the remarks you normally can add to a reservation. Validation via phone would even be better (which was suggested by the Novotel reception).

Room Tip: When you are a non-smoker, or just don't like smelly rooms, stay away from 201 and another uneve...
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  • Stayed: September 2012, traveled as a couple
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1  Thank EmenemNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCentre055, Manager at Novotel Luxembourg Centre, responded to this reviewResponded September 19, 2012

Dear valuable guest,

Thanks for taking the time to share your experience at Novotel Centre.

As we discussed together during your check out, even though we only have a couple of smoking room at NOVOTEL, it is always advisable to communicate request such as non smoking in advance to insure that the right type of room is organized for you prior arrival.

I am pleased to read that our staff had the right behavior, contacting you in order to get another room at the earliest convenience for the rest of your stay.

Be ensured that for your next visit at NOVOTEL Centre, a non smoking room will be organized as we kept record of your request.

We are looking forward welcoming you again at Novotel Centre.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2012

Just come back from a long weekend at the Novotel Luxembourg central. Took the local bus from the airport to the main train station then it's a 10 minute walk to the hotel. First impressions were very good. A smart clean hotel with friendly check-in. In fact all the staff we met were very friendly. The room was typical business, being spartan in neutral colours but adequate. Seemed like there had been a recent upgrade to the shower room too. The only problem during our stay was that the hotel was over run with children. Most out of control, running up and down the corridors and treating the restaurant as a play area and generally causing mayhem. I presume this was due to the school holidays and a hotel promotion. So if you want a bit of quiet do not book this hotel during the school holidays, unless you have children too, in which case you will love it. Ate at the restaurant one evening and the food was very good indeed and I thought it was reasonable on the price front. Breakfast on day two was a shambles, screaming kids, parents that did not care and staff being run ragged, breakfast eats were good though with plenty of choice. As for location it's about a 10-15 minute walk into the old city over one of the bridges, which makes it ideal. Would I use the hotel again, possibly but as I have previously said not during the school holidays and the hotel rating would have been higher without the noise and the room carpet was stained.

  • Stayed: August 2012, traveled as a couple
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1  Thank DaveRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

  • Stayed: August 2012, traveled with family
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Thank carmajon
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 19, 2012

  • Stayed: August 2012, traveled with family
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Thank Tressylou
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 17, 2012

  • Stayed: August 2012, traveled with family
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1  Thank CHRIS78100
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Luxembourg Centre

Address: 35 Rue du Laboratoire, Luxembourg City 1911, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Luxembourg City
#2 Family Hotel in Luxembourg City
#6 Luxury Hotel in Luxembourg City
#7 Business Hotel in Luxembourg City
#7 Romantic Hotel in Luxembourg City
Price Range: $136 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Luxembourg Centre 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Novotel Luxembourg Centre is a 4 star hotel located in the UNESCO World Heritage listed historic centre of Luxembourg, 3 minutes from the train station serviced by the TGV East high-speed train. It features 150 modern and comfortable rooms, a bar and a restaurant, as well as 7 rooms for meetings and seminars. The hotel is equally suited to business trips and holidays with your partner or family. Take advantage of the fitness centre and the many nearby tourist attractions and activities. ... more   less 
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Also Known As:
Novotel Luxembourg Centre Hotel Luxembourg City
Novotel Luxembourg City Centre
Luxembourg City Novotel
Novotel Luxembourg Centre Luxembourg City

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