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“I did not enjoyed it at all.”

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Sofitel Luxembourg Le Grand Ducal
Ranked #2 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Brussels, Belgium
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“I did not enjoyed it at all.”
Reviewed March 10, 2013


I did not enjoyed it at all.
Why hotels during weekends are so so .. Bad? Maybe because of lack of supervision.
I have had very disappointing short stay with my partner. I had to wait for check in, room service Housekeeping not working TV and bad working shower in the bathroom.
Small and uncomfortable rooms with dirty sheets which nobody changed - I may think that I was given the smallest room in the building.
I have to try to avoid this hotel during my next stay in Luxembourg.
For the breakfast were I got cold eggs with not very tasty sauce , staff was not friendly.
I have requested express check out - and didn't received it , i had to wait in the morning.
only good thing about this place is the location.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank TripMember091120165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 12, 2013
Dear Guest,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our property.

We are very sad to read that you met so many inconveniences during your stay from the room to your breakfast.
All the Team of Sofitel Luxembourg le Grand Ducal joins me to apologies for the inconveniences caused.

I sincerely hope we will be able to welcome you back to the hotel in the near future to show you that we can deliver a far more service to the one you have received during your last stay.

Be sure that i would come back to you later for further explanations.

My sincere regards,



Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,429 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
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English first
Brussels, Belgium
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 7, 2013

I've stayed here two times already and both times I enjoyed a magnificent stay. The location is great, with a nice view overlooking the valley, the top floor restaurant is great (a little bit overpriced maybe), staff is always nice and the rooms are big, comfy and clean.

Ask for a room service Cheeseburger!

And please, do not forget to test the rain shower: AMAZING!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John_Sempere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear John_Sempere,

Thank you very much for your good feedback on our hotel.
We are delighted to read that you enjoyed your stay with us. Your compliments about our very nice room with its amazing shower are highly appreciated as well as your comments about our room service particularly the cheeseburger you ate.

As you know, your comments and suggestions are essential to help us to continually improve the quality of our services.

We would be honoured to welcome you back with us for another stay.

Please accept my best regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 7, 2013

This Sofitel is located about a ten minute walk from Luxembourg train station. To get to the old city and historical places takes just about a fifteen minute walk, although buses are steps away from the door, too.
Our superior room was wonderful, big, modern and with an amazing view from the valley and old city. Bed and linens are probably the best I ever tried. Bathroom is great and leads to a glass shower box located in bedroom -very sexy. Wifi service was great. We had complimentary Nespresso service in room, too.
Staff is extremely nice and helpful. Restaurant deservers a visit, as you may probably won´t get such a Luxembourg view from other place.
Would not hesitate to come back to this hotel.

Room Tip: For a little price difference, superior rooms are just great!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rickylambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear Rickylambert,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our property.

We are very pleased to read that you enjoyed your stay with us particularly our staff and your room with its amenities and its fantastic view.

We are looking forward to welcoming you soon in Sofitel Luxembourg Le Grand Ducal,

With my kindest regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, UK
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 5, 2013

My wife arranged a surprise trip to Luxembourg for my 40th and this is where she booked us. When we arrived the room wasn't ready so they said we could wait in the bar with a complimentary drink. Bar is on the top floor (8th if memory serves) and the views are terrific.

When we got the keys to the room we found that we had been upgraded to a Suite (from superior) which was huge, from the layout diagrams in the room it was about twice the size of a superior. After we'd been in the room about 30 minutes a tray of welcome treats was delivered such a welcome gift when they'd already upgraded our room.

My only grumble about this hotel is the prices are ludicrous. As we're in a great hotel we thought about having a fabulous drink in their magnificent bar but cocktails start at 19eur! ok it is 5* but jeez that is just profiteering. We didn’t look at the menu for the restaurant since the breakfast menu indicated (22eur for continental) that the prices were as high as the price menu in the bar. However this Hotel is well located and you can easily get to somewhere that will suit your pocket 5 minute walk to central train/bus station (Gare) and about 10 minute walk into main town.

Overall it is a brilliant hotel and if I were to go back I would book here.

Room Tip: We were in a Junior suite which was great but we got it as a free upgrade I think they are a quite p...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CardinalBaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear Guest,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our property.

As you know, your comments and suggestions are essential to help us to continually improve the quality of our services.

We are delighted to read that you enjoyed your stay and especially our rooms and the view at the Coco Mango Lounge Bar.

We are looking forward to welcoming you soon in Sofitel Luxembourg Le Grand Ducal,

With my kindest regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fulham, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 27, 2013

only stayed the one night, travelling through Luxembourge. Very nice modern styled room. staff very polite and helpful.
Only a short walk to shops and cafes or there were several taxis waiting around the corner.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adam_N_Kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 4, 2013
Google Translation
Cher Adam_N_Kat,

Nous vous remercions pour votre aimable commentaire et sommes très heureux que vous ayez apprécié l'ambiance de l'hôtel ainsi que la qualité du service.

Nous ne manquerons pas d'en faire part à nos équipes.

Dans l'attente de vous accueillir à nouveau au Sofitel Luxembourg Le Grand Ducal, je vous prie d'agréer mes sincères salutations.


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fillinges, France
1 review
Reviewed February 21, 2013

hotel a little far of the city center
only one gastronomic restaurant. No
place to have a light meal. So we have to go to
the Novorel near
we stayed in a de luxe room which was comfortable
but not very large. All was clean and new.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank infiltres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 4, 2013
Dear Guest,

Thank you kindly for your good review on our hotel on tripadvisor. We are delighted to read that you enjoyed your stay with us.

We are looking forward to welcoming you soon in Sofitel Luxembourg Le Grand Ducal,

With My Kindest Regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Le Grand Ducal

Property: Sofitel Luxembourg Le Grand Ducal
Address: 40 Boulevard d'Avranches, Luxembourg City 1160, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Business Hotel in Luxembourg City
#3 Family Hotel in Luxembourg City
#6 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Le Grand Ducal 5*
Number of rooms: 128
Official Description (provided by the hotel):
Overlooking the Alzette and Petrusse Valleys, the luxurious Sofitel Luxembourg le Grand Ducal enjoys stunning views of the historic city centre. The hotel is at the centre of the Espace Petrusse complex, a short walk from major multinationals, embassies, major tourist attractions and shopping. On the top floor of the hotel is a high class restaurant serving gourmet cuisine prepared by a star rated chef. ... more   less 
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Also Known As:
Sofitel Lux Le Grand Ducal Hotel Luxembourg City
Sofitel Hotel Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Le Grand Ducal Luxembourg City

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