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“Good solid five star hotel.” 5 of 5 bubbles
Review of Sofitel Luxembourg Le Grand Ducal

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Sofitel Luxembourg Le Grand Ducal
Ranked #2 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Denmark
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good solid five star hotel.”
5 of 5 bubbles Reviewed January 1, 2013 via mobile

Great hotel with a decent location (half way between the central station and the main shopping area). Complimentary WiFi, mini bar, and Nespresso coffee in the room. Good breakfast on the top floor with a nice view of the city. Excellent service. All in all what you expect from good solid five star hotel.

Stayed December 2012, traveled as a couple
Helpful?
Thank TaisDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 5, 2013
Dear TaisDK,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our property.

As you know, your comments and suggestions are essential to help us to continually improve the quality of our services.

We are delighted to read that you enjoyed your stay and especially our breakfast at the Top Floor with the delicious view.

We are looking forward to welcoming you soon in Sofitel Luxembourg Le Grand Ducal,

With My Kindest Regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Bruselas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 7, 2012

We stayed in this hotel for just one night for a romantic weekend and i was highly pleased.
The outside and the entrance hall does not make justice to what you will find upstairs. The room were big and comfortable, specially the bed which was one of the best ever, and also the top floor bar is great, with fantastic views of the city.
The breakfast was served also at the top floor which made for a perfect setting, perhaps there could be more variety and quality about it but overall it was a good one.
I would recommend this hotel even though the value is not the best ever.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChezPaul1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear Guest,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our property.

We are very pleased to read that you enjoy your romantic stay with us particularly the delicious view at the 8th floor and your room.

We would be honoured to welcome you back with us for another stay.
Please accept my best regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

After you get your key and step into the elevator, once you pass the 1st floor you'll see a wonderful open floor plan that is a welcoming sight and quite rare in Europe, Upon entering my room I was met with a beautiful smell with was so refreshing I had to write about it (maybe a hint of ginger) away the room was lovely with a comfy bed and nice bathroom, my one critique would be the lack of power outlets on the modern free standing desk a small oversight. Breakfast was good with a wide selection fresh foods, This hotel is not really close to anything but the restaurants inside a quite good . Overall a fine place to stay.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WarrenTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear WarrenTraveler,

Thank you very much for your good feedback and for sharing your opinion about the Sofitel Luxembourg Le Grand Ducal.

As you know, your comments and suggestions are essential to help us to continually improve the quality of our services.

We are very pleased to read that you enjoyed your stay with us. Your comments about the delicious view and the variety of fresh foods are highly appreciated.
We will share definitely your compliments on our friendly staff among our team.

We are looking forward to welcoming you soon in Sofitel Luxembourg Le Grand Ducal,

With my kindest regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed November 22, 2012 via mobile

The Sofitel brand is better than the service at this hotel.
This is the second time in one year that I stayed there. The service, at breakfast and the concierge, has gotten worse (it was poor already). Lack of attention, no effort to listen to the client. Breakfast was below average and even the coffee was no better than than of a vending machine.
Otherwise, the rooms are very nice, including the bed and pillows. However, the amenities were scarce and not great.
Finally, I had a drink with colleagues at the bar and it was very awkward as there were several obvious "ladies" working with hotel clients. Creepy atmosphere.

Stayed November 2012, traveled on business
Helpful?
3 Thank 187147Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, January 4, 2013
Dear Sir,

Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please could you give us more precisions about the problems you have had to take the appropriate measures and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
14 reviews
4 hotel reviews
5 of 5 bubbles Reviewed November 18, 2012

This hotel is quite new and a bit too "techno" in the decor for my taste. Having said that, it's a fantastic hotel, the room was great, and the bed incredible. Even more amazing was the breakfast buffet, which had everything from several different kinds of fresh squeezed juices, to wonderful cheeses, pastries, fruit, yoghurts, and I could go on. Simply amazing and the service was really wonderful. The view from the 8th floor restaurant is incredible and the location is excellent in terms of walking access to the city center. The only draw back is that they are doing major construction outside the hotel which makes it a bit difficult to access, but at least there was no noticeable notice. A lovely experience.

Room Tip: Try to get a room toward the top of the hotel as the view is better there.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ASJ-CPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, March 7, 2013
Dear Guest,

First of all, we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal and would like to thank you for taking the time to give us your comments related to your stay in our new property.

As you know, your comments and suggestions are essential to help us to continually improve the quality of our services.

We are very pleased to read that you particularly enjoyed our breakfast with its variety and the fantastic view at the 8th floor.

We would be honoured to welcome you back with us for another stay.

Please accept my best regards,


Fernando LOPEZ LENS
Directeur Général - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Le Grand Ducal

Property: Sofitel Luxembourg Le Grand Ducal
Address: 40 Boulevard d'Avranches, Luxembourg City 1160, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Business Hotel in Luxembourg City
#3 Family Hotel in Luxembourg City
#6 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Le Grand Ducal 5*
Number of rooms: 128
Official Description (provided by the hotel):
Overlooking the Alzette and Petrusse Valleys, the luxurious Sofitel Luxembourg le Grand Ducal enjoys stunning views of the historic city centre. The hotel is at the centre of the Espace Petrusse complex, a short walk from major multinationals, embassies, major tourist attractions and shopping. On the top floor of the hotel is a high class restaurant serving gourmet cuisine prepared by a star rated chef. ... more   less 
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Also Known As:
Sofitel Lux Le Grand Ducal Hotel Luxembourg City
Sofitel Hotel Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Le Grand Ducal Luxembourg City

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