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884888

Tel Aviv, Israel

115111

BEWARE THIS IS ANTI-Semitism hotel!!!

Name: BEWARE THIS IS ANTI-Semitism hotel!!!
Item: DoubleTree by Hilton Luxembourg
Rating: 1
Author: 884888

Review of DoubleTree by Hilton Luxembourg

Reviewed October 30, 2019 via mobile

BEWARE THIS IS ANTI-Semitism hotel ever!!!
If you are Jew pass away this hotel!!!

We arrived to hotel late evening and waiting for checkin 10 min.
We start checkin with reception clerk “KARIM”.

I give him my Israeli ID and credit cart for check in.
He give me back my documents and ask me, you are from Palestine? I’m answer I’m from Israel. He ask me again: are you sure, you are not from Palestine? Not I’m from State of Israel.

Then he print check in application I found my nationality and country is Iceland!!!!

I’m refuse to sigh this application and ask him to reprint form with correct information, but he say I do not want check in you. And leave us alone. He stop check in us with words: I’m not your slave!

We call manager, night shift manager Victor was really polite and friendly. He trying to help us! Finish check and upgrade our room.
But this is not change my meaning about this hotel!!!

But until now I’m shocked!!! I never imagine that At Luxembourg I will found so anti-Semitism.
Hotel with HILTON NAME ON THE TOP!!!

Shame!!!!

We never come back to this hotel!!!!More

Date of stay: October 2019

See all 2,926 reviews

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More Reviews

Katrina H wrote a review Oct 2019
107 contributions29 helpful votes
Tired hotel with stressed out front desk staff
The hotel boasts top of the hill location, overlooking the city and next to a wood. Built in the 70-80s most likely, if not before, it hasn’t escaped the fashion of slippery brown floor tiles and a postage stamp gym (ambitiously entitled Fitness centre), so a renovation is long overdue. The rooms however are large and cosy, with excellent beds. The on-site restaurant provides some choices for breakfast and dinner but not to famous Hilton standards. I would recommend some staff training on courtesy and speed of service, there are huge queues of guests at peak times. Overall, an ok stay but will try a different venue next time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Uxela wrote a review Oct 2019
62 contributions
Great hotel with pool
One of the fewer hotels that has pool. Unfortunately has limited hours of operation in fact you are led out 10 min before the close. Great rooms with great amenities by hilton. Breakfast is good but not great slow to refill. Dinner is the same limited and a little slow also maybe were in a big group. But other hotels we stayed were good. Gym is lacking stationary bike but more modern cardio units. And the usual weights. There is a sauna but operates on limited hrs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ChVisser wrote a review Oct 2019
24 contributions
Staff great, hotel not
The only thing that saved the rating here was the staff. They were really great, attentive and tried to solve the issues I brought up. Location is also beautiful. Buffet dinner is a rip off, 3 'hot' dishes which were cold, a very small selection of salads and desseet. Outside of the buffet there are 4 things you can order, or mussels. Room was clean, but bed extremely hard. As if they planned to use a matrass topper, but didn't. Housekeeping was closed, but finally the wonderful staff found an extra duvet for me to put between the matras and sheet. Light in room wouldn't turn off all the way, some kind of safety light? Staff thankfully unscrewed it for me. Breakfast coffe was good, bacon burnt, eggs gone and I managed to get the last piece of cheese. I am sure they will refill....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amanda B wrote a review Oct 2019
43 contributions
Good hotel but a long way from town
A good quality and very large hotel with pleasant rooms but well outside town and with limited amenities nearby. Friendly staff but reception can get very busy. Small gym with a couple of treadmills a bike and cross trainer. Good value for Luxembourg but that is probably due to the location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Z7724JQchristopheb wrote a review Oct 2019
27 contributions
Standard hotel - noisy
Hotel quality what you can expect from this chain - rooms were spacious and clean, breakfast was good, but not excellent. Lot of noise in the hotel at night when guest arrived at their room. The doors did not shut the noise out so we woke up a few times.
Friendly staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.