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Linamary69

Somers Point, NJ

10266

No shuttles as advertised

Name: No shuttles as advertised
Item: DoubleTree by Hilton Luxembourg
Rating: 3
Author: Linamary69

Review of DoubleTree by Hilton Luxembourg

Reviewed September 25, 2019

This hotel is not a simple hotel to stay in. The #12 bus takes you up the hill, almost to the hotel. Upon check-in, we found out that they don’t run a Kirchberg shuttle, as advertised on their website, and the airport shuttle is a rarity. We explained that we only booked this hotel for those reasons and got nowhere. They said we should have booked the hotel shuttle in advance. I’ve never had to book an airport shuttle prior to arriving at the hotel!

Also, there’s nothing nearby and while restaurants don’t start serving dinner until 7 pm, the DoubleTree will hand you an outdated bus schedule making you think you can only catch the #12 back once per hour, after 7 pm.

The hotel restaurant, for the morning breakfast, is nice. Staff is friendly and tolerant. I agree with a previous post, fruit isn't fresh, but there's plenty of options for breakfast. When we left, there was a line of taxis, which led us to believe they don't operate the airport shuttle at all, not that it just wasn't available because we didn't book ahead.More

Date of stay: September 2019

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More Reviews

instantaneous wrote a review Sep 2019
141 contributions20 helpful votes
Great location.
Starting with the positives, this is just outside the centre but within yards of the hotel there is a bus which takes you to the centre in around 10 minutes and, for us at least, at the weekend it was free! It's a regular service. The rooms are good and the bed linen is excellent - we paid for one of the better rooms and I think it is worth doing so.
The negatives: the pool is old and the changing facilities are absolutely terrible, like being at a public pool in the UK. The breakfast is average, lots of choice but NO fresh fruit only tinned - 1980s throwback. Coffee is average too which was a surprise. The amount of guests on a Sunday morning make the experience in the breakfast room a disaster, untidy tables full of debris and used crockery, unreplenished food on the buffet and queues of people feeling frustrated. The following morning it was quieter and so much calmer but still the same food which is not what we expected from a four star hotel in this chain of hotels. Dinner was better, a little. What made it for us was the staff, especially in the bar in the evening - thank you guys! The maitre d' too is very good and some of the younger reception guys go above and beyond. Will we return - for Luxembourg yes maybe we will and oh there is a private large open car park which is adjacent to the hotel and in which we felt our car to be very safe - this is also important when travelling. There are other marvellous hotels in the centre but for our combination of guests and our car they were unsuitable and far too expensive.

Luxembourg is a beautiful city and we felt very safe. We enjoyed the viewing balcony, the glass elevator and the ambience of the centre - oh and the Chocolate House is sublime although very expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GreyhawkinFlorida wrote a review Sep 2019
35 contributions
Very Happy Stay
We had a wonderful stay at the Luxembourg DoubleTree. Breakfast buffet was absolutely outstanding! Plenty to eat and great variety. I would not hesitate to stay here. Total comfort. We had a car and parked in the available lot for a charge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
830g_rang wrote a review Sep 2019
49 contributions
The seventies in the walls
This hotel was probably great some 30/40 years ago. But not up to todays expectations in terms of design, colors etc.
Clean yes, but old interior, only buffé at the restaurant
Maybe OK for traveling groups but for me 3+ not 4
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GertJensen wrote a review Sep 2019
4 contributions
OK - but for god sake do not order room service
The hotel is the standard you would expect apart from being quite dull in the reception and restaurant area. There is a bar which is equally dull and uninspiring - but a cold drink always tastes good after traveling. Do not order food from room service: this is the worst meal (schnitzel with chips) that I can ever recall having at room service. Unfortunately there are no restaurants within miles of the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Butsy19 wrote a review Sep 2019
490 contributions
Great 3 Night Stay
Just back from a 3 night stay at this hotel
Airport Shuttle was waiting for us on arrival. - You book this with the Hotel prior to flying out - What a great free service.
We arrived early, before the normal check in time - however our room was ready.
Instantly acknowledged as a HH member and received a free upgrade to a junior Suite - (Many thanks - it was lovely).
From the moment we walked in to check in, the service was lovely, warm and sincere.
Check-in was easy and quick, and we received our complimentary free water and warm cookies
Room was very large, spotless with everything you need, including a mini Fridge, they even had British TV Channels - not something you get in many places these days in Europe.
Air conditioning worked well as did the WiFi.
The breakfast was varied and plentiful and although busy - you never had to wait too long for anything to get replace - the staff were always filling things up.
The hotel is located outside of the city centre - however there is a regular bus that stops just along from the hotel, it runs evey 20 mins and takes about 10-15 mins - It normally costs 4 euro for a day ticket - however it is free at weekends, in fact we even got it free on the Monday too, so it is easy to get into the city centre if you don't have a car.
We got a late check out until 3.30pm at no extra cost which was good, and again check-out like check in was easy and quick, they even stored our cases until our airport shuttle was due to take us back to the Airport.
All in all, we had a wonderful time and thanks to all the staff, whether reception, restaurant, or bar as everything was immaculate and clean.
Would definitely recommend
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.