Prices good at specific periods but very expensive (unecessarily so) at other periods. Checkin and checkout is horrible. There is always a queue no matter what time you go to reception. Parking is charged, very strange, considering the prices for the rooms.
Thank you very much for sharing your review on your recent stay at the DoubleTree by Hilton Luxembourg ! We're glad to read that you apppreciated very clean and spacious rooms but nevertheless sorry that you had to queue at Reception. We're already involved to improve ourselves on this particular point and we will continue to aim for better service efficiency. Your detailed feedback is much appreciated and we hope to welcome you back again in optimal conditions during your next stay in Luxembourg.
Kind Regards,
Janine Kemp
General Manager
Horrid stay at my favorite hotel chain. Food service had taken 2.5hrs then the order came incorrect and cooked incorrectly. The restaurant was also empty so no excuse. I would recommend to stay more central where you can venture into town where you can have a nice selection of places to eat. After my experience with the hotel food I went into town for food every night and the taxi services to and from the center were minimum 45euros round trip. Hotel staff were also rude and unpleasant to deal with. Very disappointing with my stay at this hotel. The only reason I have given this hotel 1 rating is because its the lowest I could select. Honestly before you book this hotel, think about the options and what you are going to be doing whilst in Luxembourg. Stay more central so you can save your money on taxi's and have a great selection of places to eat.
Dear Hilton Honors Guest,
Thank you for having shared your review on your recent experience at the DoubleTree by Hilton Luxembourg.
I was truly disappointed to learn, that your overall impression of our property was not up to your expectations. Please allow me to express my sincere apologies for the poor food service you experienced during your stay. Please let me share this was certainly not a reflection of our usual high standards. Your comment has been discussed internally with the related Manager. We also recalled staff to be more extremely attentive to guests' needs and to provide all informations like cheap transportation to City centre or great places to eat in the near area when they're requested.
I know how frustrating it is when the stay is not up to your satisfaction nevertheless thank you again for your valuable feedback. I hope to have a chance to welcome you back in our property so we may provide the quality of services you deserve and restore your faith in our brand.
Kind Regards,
Janine Kemp
General Manager
Very good family friendly Hotel. Its located away 7-10min from the city centre but the buses so come by every 10-15 minutes and very accessible.
Shuttle services are provided from Airport free of charge if one sends in a email to the hotel of their time of arrival to Lux Airport.
Rooms are spacious that's for family rooms/ suites that we booked and a hearty breakfast is provided to ones utmost satisfaction.
Would definitely recommend and would be going back to this hotel next time round.
Thank you very much for having shared your great feedback and for highly recommending us following your family (and pet) stay at the DoubleTree by Hilton Luxembourg ! We're glad to read that your stay matched your expectations. Spacious room, hearty breakfast as well as convenient connections to City centre by bus or shuttle service to the airport contributed to your stay went smoothly. Your detailed feedback is valuable in ensuring we provide memorable experience to our guests. We are looking forward to welcome you again soon !
Kind regards,
Janine Kemp,
General Manager
The hotel is good with spacious rooms and comfy beds but the staff definitely needs to improve and up their game. It is not Hilton standards to deliver water after 30 mins and 3 calls to room service. The same with the house keeping department where i made 3 calls for a toothpaste and ultimately i had to look out for a house keeping personnel in the passage and ask for it.
The staff is not very pro active, not rude but definitely not friendly.
Three stars just for the room and the view.
First of all, thank you very much for sharing your review of your stay at the DoubleTree by Hilton Luxembourg. We are delighted to read that you appreciated your comfy room and the view, but nevertheless sorry to learn about the long responsive service you experienced.Your feedback has been discussed internally, recalling team members the values we work for : great attentiveness to our guests, efficient services and responsiveness which are Hilton standards. We hope to welcome you back in improved service conditions during your next stay in Luxembourg City.
Kind regards,
Janine Kemp
General Manager
We arrived at this hotel today and had problems immediately from check in. We were given our room keycard, which didn’t work, so we had to go back to the front desk to be told that the keys don’t work right away and we should wait 5 minutes and try again. Once we finally got in the room, it wasn’t up to the standard we expected, the furniture is dated and in need of replacement and the beds are easily the worst I’ve had in any hotel. We ordered a pizza from a restaurant in kirchberg, which was delivered but it took the front desk 30 minutes to call us to tell us it had arrived, obviously it was cold and inedible. The front desk staff couldn’t seem to comprehend why this was an issue despite the fact our room number was clearly written on it. Also, the prices of food at the hotel are ridiculously high so we won’t be eating here. Avoid this hotel at all costs!
Thank you for reviewing your recent stay. I was truly disappointed to learn, that your impression of the DoubleTree by Hilton Luxembourg was not up to your expectations. Please allow me to express my sincere apologies for the several shortcomings and lack of comfort you experienced during your stay and please let me share that this is certainly was not a reflection of our usual high standards. Please note that I know how frustrating it is when the stay is not up to your expectation moreover thank you for your valuable feedback, I do hope that you will re-consider your decision of returning to our hotel so that we may alleviate the poor impression created on this occasion.
With Best Regards,
Janine Kemp
General Manager
