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“Mixed Review”

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DoubleTree by Hilton Luxembourg
Ranked #10 of 49 Hotels in Luxembourg City
GreenLeadersSilver level
Reviewed November 9, 2013

The location is great if you're travelling by car since it's outside the city centre, the free car park is spacious and it's only a short bus ride to the centre with the bus stop right outside the hotel. Unfortunately the buses are a quite infrequent during the weekend and buses don't run too late so if you're the type to stay out late into the night you might need a taxi – it didn't bother us though as we'd have dinner at around 8:30pm and still had time for a short walk around the city at night before catching the bus back.

The best thing about the hotel has got to be the view from the room – being perched high on a hill opposite the city centre the view is awesome! Checking in was easy and they also hand out warm cookies to welcome you which is a nice touch.

We got a great deal online so the hotel was great value for money. However wireless Internet in the room is expensive. There is free wireless Internet near the reception but the password expires every 24 hours so you have to stay getting a new one from reception and inputting it every day which is a bit annoying. Another trap could be the restaurant. Since buses are a bit infrequent we considered eating at the hotel one night but the prices were too much!

The room is spacious and amenities include tea/coffee making facilities which we liked. However, the pillows were very thin and quite uncomfortable.

  • Stayed: September 2013, traveled with family
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1  Thank alien26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg.The prices we offer in the restaurant are inline with the local market and pricing of the hotels in this segment.I´m sorry to hear you were not happy with the softness of the pillows in the room altough they are newly installed since the renovation of the bedrooms.Please feel free to contact us during your next visit to provide you with other pillows.I hope you had a nice stay in Luxembourg and I hope to welcome you again at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 - 791 of 1,923 reviews

Reviewed November 8, 2013

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Easytobook.com
Thank A S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 7, 2013

The first thing to point out is that the hotel says it's in "Luxembourg city" but it's actually in a really inconvenient location that's only served by a bus route until 11pm. After this you have to travel by taxi and it get's expensive. The in-room tea and coffee was awful. the cream was the type that was meant to be kept in a fridge - they didn't do that and consequently it was always spoiled. Room service is over the odds.

  • Stayed: October 2013, traveled as a couple
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Thank wanderer2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded May 28, 2014

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

Really a nice hotel with good breakfast, extremely friendly staff. Other than the water being a bit cold in the pool, my family was extremely happy. The hotel is located about 20 mins from Luxembourg city center, but can be reached by bus very close to the Hotel at €4 daily pass or €2 one way.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Naresh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

On arrival in August 2013, we were greeted with the most gorgeous warm chocolate cookies. - Their trade-mark I believe. This is a very original idea. We found the hotel to be very comfortable & were even able to use the internet for free. We stayed here 2 nights. We would definitely return of we go back to beautiful Luxembourg.

  • Stayed: August 2013, traveled as a couple
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Thank SGibson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

When we arrived in the hotel, we have noticed that the noise of the renovation team, will disturb us in the room, so when we have complained about the noise, the man in the reception has immediately upgraded us to another beautiful suite,which was really quiet and beautiful.
The service was great, the breakfast was good, but the only thing which you must know, is that the location of the hotel,is quite far from the center, so you have to have your own car.
We shall always stay at the Hilton Luxemburg when we come again. (we come often).

Room Tip: The suite is very nice on the 12th floor
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  • Stayed: August 2013, traveled with family
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Thank jerusalimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

We booked for two nights in a standard room on a special offer of £60/night. However, we were upgraded to a deluxe room which was a lovely surprise - I've stayed in hotels around the world and this was my first upgrade which was much appreciated! The room was enormous and extremely comfortable and clean, as was the bathroom. The staff were very friendly and helpful. Others have commented on the fact that the hotel is a fair way from the the city centre though it near a bus stop. We had a car and were visiting relatives outside the City so it was not a problem for us. The ample free parking was great. Wi-fi, unlike budget hotels where it is generally free throughout the hotel, is only free on the ground and first floor. Unfortunately our TV only showed one German channel (apparently a problem for some other rooms) but, to compensate, we were given free wi-fi in our room which was very nice. The food was expensive although the breakfast was plentiful, provided a wide choice and was well prepared.

  • Stayed: October 2013, traveled with family
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    • Cleanliness
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Thank lindyliz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded November 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Luxembourg

Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#7 Family Hotel in Luxembourg City
#8 Romantic Hotel in Luxembourg City
#8 Business Hotel in Luxembourg City
#9 Luxury Hotel in Luxembourg City
Price Range: $95 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Relax in a forest setting, with a warm chocolate chip cookie alongside a warm welcome at DoubleTree by Hilton Luxembourg. Retire from the bustle of the city in a peaceful hotel within 10 minutes of the Kirchberg Quarter and within 15 minutes of the city centre. For guests' convenience, DoubleTree by Hilton Hotel Luxembourg runs a scheduled shuttle to Luxembourg-Findel International (LUX) Airport and during weekends to the city centre. Modern European cuisine is served at The Green Restaurant & Bar. Choose specialties on the à la carte menu, or pick your own favorites from the buffet. 16 boardrooms and ballrooms, coupled with complimentary on-site parking for 250, makes DoubleTree by Hilton Hotel Luxembourg an excellent venue for meetings, briefings and celebrations. Work and work out to your own schedule at this Luxembourg hotel. Maintain your exercise routine with the cardio equipment and weights in the fitness center or in the indoor swimming pool and relax in the sauna afterwards. Highlights •10 minutes from Luxembourg city center and Kirchberg •Fitness center •Restaurant and bar •Business center and meeting space •Complimentary parking and scheduled airport shuttle service •Indoor swimming pool ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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