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“A great hotel to stay in”

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DoubleTree by Hilton Luxembourg
Ranked #9 of 51 Hotels in Luxembourg City
GreenLeadersSilver level
Arrowtown, New Zealand
Level Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“A great hotel to stay in”
Reviewed September 12, 2013

What a nice hotel to stay in. The biggest asset this hotel has is the staff. They are professional, helpful, and very pleasant. We were extremely lucky, we were given an upgrade, but even if we hadn't had one, we would have still been happy. The hotel is comfortable, clean, well appointed and has little extra touches like the hot welcome cookie.

Breakfast was a very good buffet and there is easy car parking.

We left the car there and caught the public transport that leaves just down from the hotel, into the city. It costs 2 euros if you return within 2 hours, otherwise is it is 4 euros return.

A special mention to Eduardo for being very informative and helpful.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nbalwaystravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 27, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,744 reviews from our community

Traveler rating
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    802
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    33
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 10, 2013

Very friendly and professional staff; We loved the welcome cookie (fresh and gourmet tasting) . Nice touch. Large, well appointed hotel. Free coffee and croissants in the lobby was a nice bonus.
Thanks to proximity of public transportion (bus; every 20 minutes; daily tickets were very convinient option), the trip to the center of Luxembourg is 10 minutes long. We would definately stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 27, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 9, 2013

I hosted a conference at this Hotel, and the staff were extremely helpful with the booking despite constant changes and many demands. The Hotel itself has recently been renovated and it has been done to a high standard feels fresh and clean, therefore making one feel really at home. The rooms are very large with large bathrooms and all modern ameneties. We had to eat on the first floor for lunch and dinner as the restaurant on the ground floor was closed for a private event, and the food was pretty bad value for money, as it was a buffet and dry and not good quality. Breakfast however on the ground floor the next day was to a good standard. Overall it was a good stay, made great by excellent service.

  • Stayed June 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 27, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 9, 2013

This hotel is situated on the outskirts of Luxemburg town in the middle of a residential area and surrounded by woods. We found it an ideal location because it is a very quiet area and the hotel has ample free parking space. As we had our own car we did not use public tranportation but there is a busstop (No. 5 ) next to the hotel for transportation into the city centre.
Althoug this hotel of about 250 rooms was fully booked, the staff remained very friendly and gave a lot of personal attention. Check-in was very professional and friendly ( Natalie) . We had a room on the 5th floor overlooking the woods. The room had a good size and was clean and well maintained. We missed a showercap in the bathroom . The hotel has a small fitness facility in the basement. We did not see or use the pool so cannot comment on that. As we were tired we had dinner twice in the restaurant which is also the breakfast room. Food was simple but expensive. Breakfast buffet had everything we needed. Free WiFi is provided in the public areas. We shall certainly consider this hotel again if we return to Luxemburg, which we shall certainly do.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank runner123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 19, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us. Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day. Thank you once more for your feedback and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 9, 2013

Although hotel is not in the city center location, there is a regular bus service from the hotel to the city center and we don't mind about this as we had a very satisfied overall stay experience in this hotel, would highly recommend and use the hotel again in future. Food is great and the hotel staff service is excellent.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 19, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us. Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day. Thank you once more for your feedback and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valasske Mezirici, Czech Republic
Level Contributor
145 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 8, 2013

From the outside hotel doesnt look very good but right after you enter you feel touch of 80/90's golden age of Hilton luxury. Red carpets, golden railings and design! All this leaves very cozy first impresion, staff is helpful and rooms are pretty spacy and well equipped. I dont like paying for Wifi - its 2013 where even small restourants and buses have free wifi! Wake up hilton! Meals and breakfast are very good.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stanislavholis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, October 1, 2013
Dear Guest,


First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your feedback with us. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that DoubleTree by Hilton's guests have rightly come to expect.

As I could read in the comments you stayed with us November last year, since then the hotel did undergo major refurbishment in the lobby area and offering free Wifi in all public areas.
I´m pleased to read the very positive comments you gave about your overall stay and the team of the DoubleTree by Hilton Luxembourg.

I hope to have the pleasure to welcoming you very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericia
Level Contributor
118 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 8, 2013

This hotel is good og value for the money, it is not some fancy hotel a little bit over average, but far away from very good. we like the hotel and it is a good drive by hotel.
It is closa to the centre and there is a bus close to the hotel wery easy when you want to the centre.

Room Tip: Good hotel. value for the money
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathrineChristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, September 27, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain.

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Luxembourg

Property: DoubleTree by Hilton Luxembourg
Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#7 Family Hotel in Luxembourg City
#8 Romantic Hotel in Luxembourg City
#8 Business Hotel in Luxembourg City
#8 Luxury Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Relax in a forest setting, with a warm chocolate chip cookie alongside a warm welcome at DoubleTree by Hilton Luxembourg. Retire from the bustle of the city in a peaceful hotel within 10 minutes of the Kirchberg Quarter and within 15 minutes of the city centre. For guests' convenience, DoubleTree by Hilton Hotel Luxembourg runs a scheduled shuttle to Luxembourg-Findel International (LUX) Airport and during weekends to the city centre. Modern European cuisine is served at The Green Restaurant & Bar. Choose specialties on the à la carte menu, or pick your own favorites from the buffet. 16 boardrooms and ballrooms, coupled with complimentary on-site parking for 250, makes DoubleTree by Hilton Hotel Luxembourg an excellent venue for meetings, briefings and celebrations. Work and work out to your own schedule at this Luxembourg hotel. Maintain your exercise routine with the cardio equipment and weights in the fitness center or in the indoor swimming pool and relax in the sauna afterwards. Highlights •10 minutes from Luxembourg city center and Kirchberg •Fitness center •Restaurant and bar •Business center and meeting space •Complimentary parking and scheduled airport shuttle service •Indoor swimming pool ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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