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DoubleTree by Hilton Luxembourg
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Reviews (2,089)
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All reviewsdouble treewarm cookieswelcome cookienice hotelcity centrepublic busswimming poolfree shuttlean upgradebus stopcomfortable stayroom was spaciousbreakfast was excellentbusiness tripwifihonorsluxembourg
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Reviewed August 12, 2013

We had a basic double. Rooms were an adequate size but not huge. And if you don't pay for a view, you don't get one. Although we were on an Honors floor, the view was of the car park. The view of the city from the other side of the hotel might be quite lovely....we shall never know!
Bathroom was clean, and the shower was good.
Although well out of the city, it's not hard to reach if you know the bus to catch. The No 5 bus stops 100m from the hotel and goes into the city centre & the railway station. This meets up with the No 16 (& No 9 possibly) bus from the airport. There are 3 per hour weekdays, and less at the weekend. There is a complimentary hotel shuttle to the airport. Think you have to pre-reserve for collection on arrival.
The reception desk will sell you a Luxemburg card for 11 euros per day (all travel & loads of museums and attractions).
Like other reviewers we thought the dinner expensive, and good but not great. The breakfast, however was truly ordinary. The scrambled eggs were vile, and the boiled eggs were really runny (egg-white runny!). Reasonable selection, but the quality wasn't high. The hotel was fairly full at the weekend, and there was an unholy scrum for the breakfast buffet.
The staff were all very friendly, very helpful and approachable. Loved the check-in cookie - nice touch.
Wi-fi is free in the lobby but difficult to access. You have to grab a new code each time off the desk. Trouble is, other guests put the used codes back. Very frustrating. Free wi-fi in the rooms please.
Gym was tiny. Only 3 or 4 machines and a small stretching area. Not commensurate with a hotel with so many guests.
Luxembourg is an underrated destination for a city break. This hotel is a good, reasonably priced option as a base.

  • Stayed: August 2013, traveled as a couple
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2  Thank Electra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded August 22, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

We had a pleasant stay at this hotel. Located on a hill with beautifull surroundings. Bus shuttle (sometimes you pay) to and from the city centre where you can shop, dine and enjoy. Ample breakfast opportunities for you to enjoy before you hit the streets. Wifi is free only in the lobby and 1st floor.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded August 16, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Very nice hotel in the top of the mountain, the breakfast was delicious and very nice detail of welcome you with a chocolate cookie :).
Even the hotel is not so close to the center, it is possible to walk (around 30 minutes), there are also bus availables very close to the hotel.

  • Stayed: April 2013, traveled as a couple
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1  Thank Carmen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded August 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

We went to lux during their Independence day and stayed here for a night. Very decent place with friendly staff. We were welcomed with a drink and the check-in process was very smooth. We actually went to vianden in the morning and did a late check in. The staff suggested us some places to visit and warned us about the unavailability of public transport post 11:30PM, which was very helpful for us. After the fireworks and the independence celebrations, we took a cab from city center and it costed us 70 EUR. This is when we came to know how far the hotel is from the city. Its away from city, and we hope to return here with more days to stay and relax. The breakfast had decent options and the indoor pool was clean.

There are busses frequently from the hotel to the city center which comes in handy.

Would recommend this hotel to friends and will definitely come back and stay here again.

  • Stayed: June 2013, traveled as a couple
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Thank razorBlades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded August 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

This is a great place if your looking for a nice hotel with pool in luxembourg city. About 15 mins to city centre by bus which is twice an hour. Staff really friendly. Building can be off putting but the inside is great.

  • Stayed: July 2013, traveled with friends
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Thank Stonecannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded August 12, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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