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DoubleTree by Hilton Luxembourg
Ranked #9 of 51 Hotels in Luxembourg City
GreenLeadersSilver level
London
Level Contributor
120 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Good value”
4 of 5 bubbles Reviewed August 12, 2013

We had a basic double. Rooms were an adequate size but not huge. And if you don't pay for a view, you don't get one. Although we were on an Honors floor, the view was of the car park. The view of the city from the other side of the hotel might be quite lovely....we shall never know!
Bathroom was clean, and the shower was good.
Although well out of the city, it's not hard to reach if you know the bus to catch. The No 5 bus stops 100m from the hotel and goes into the city centre & the railway station. This meets up with the No 16 (& No 9 possibly) bus from the airport. There are 3 per hour weekdays, and less at the weekend. There is a complimentary hotel shuttle to the airport. Think you have to pre-reserve for collection on arrival.
The reception desk will sell you a Luxemburg card for 11 euros per day (all travel & loads of museums and attractions).
Like other reviewers we thought the dinner expensive, and good but not great. The breakfast, however was truly ordinary. The scrambled eggs were vile, and the boiled eggs were really runny (egg-white runny!). Reasonable selection, but the quality wasn't high. The hotel was fairly full at the weekend, and there was an unholy scrum for the breakfast buffet.
The staff were all very friendly, very helpful and approachable. Loved the check-in cookie - nice touch.
Wi-fi is free in the lobby but difficult to access. You have to grab a new code each time off the desk. Trouble is, other guests put the used codes back. Very frustrating. Free wi-fi in the rooms please.
Gym was tiny. Only 3 or 4 machines and a small stretching area. Not commensurate with a hotel with so many guests.
Luxembourg is an underrated destination for a city break. This hotel is a good, reasonably priced option as a base.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank Electra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 22, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,750 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Utrecht
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 12, 2013

We had a pleasant stay at this hotel. Located on a hill with beautifull surroundings. Bus shuttle (sometimes you pay) to and from the city centre where you can shop, dine and enjoy. Ample breakfast opportunities for you to enjoy before you hit the streets. Wifi is free only in the lobby and 1st floor.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 16, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback.

Please let me also thank you for the comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ede, The Netherlands
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

Very nice hotel in the top of the mountain, the breakfast was delicious and very nice detail of welcome you with a chocolate cookie :).
Even the hotel is not so close to the center, it is possible to walk (around 30 minutes), there are also bus availables very close to the hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 12, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

We went to lux during their Independence day and stayed here for a night. Very decent place with friendly staff. We were welcomed with a drink and the check-in process was very smooth. We actually went to vianden in the morning and did a late check in. The staff suggested us some places to visit and warned us about the unavailability of public transport post 11:30PM, which was very helpful for us. After the fireworks and the independence celebrations, we took a cab from city center and it costed us 70 EUR. This is when we came to know how far the hotel is from the city. Its away from city, and we hope to return here with more days to stay and relax. The breakfast had decent options and the indoor pool was clean.

There are busses frequently from the hotel to the city center which comes in handy.

Would recommend this hotel to friends and will definitely come back and stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank razorBlades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 12, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 7, 2013

This is a great place if your looking for a nice hotel with pool in luxembourg city. About 15 mins to city centre by bus which is twice an hour. Staff really friendly. Building can be off putting but the inside is great.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stonecannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 12, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

I stayed here for a weekend in early August. The hotel is located about 20 min outside the city. You can take bus number 5 and it ends a few hundred meters from the front door (Parc de L'Europe). Don't expect to be able to walk anywhere from the hotel. The staff is helpful and friendly and the rooms are very nice. I booked a queen bed and when I arrived was told I had been upgraded. My queen bed had been replaced by two twin beds pushed together. Not my idea of an upgrade.

Had dinner in the hotel restaurant on Friday evening and the food was quite good (the prices are pretty high) so I was expecting good things the next morning. On Saturday morning, I had a late breakfast but was sent to the first floor dinning room instead of the restaurant on the ground floor. There was barely any food left and what was there was super cold. I ate a piece of bread and yogurt and just believed that I had missed the good stuff because I was late. I was wrong. I went down for breakfast earlier on Sunday and it was actually worse. There was more food but it was horrible. The eggs were inedible and everything was still cold even though there were tons of people around. I drank my coffee, ate my cold waffle and left. Other than the miserable breakfast, it was a nice hotel with good weekend rates.

I would stay again now that I know where it is but would skip the breakfast.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 12, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team.With our Headchef we are in the progress to review your comment to avoid any reoccurance.Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day.

Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,
Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montserrat
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

I was impressed by the location (out of town) and the very quiet surroundings. Brilliant staff who went out of thier way to make your stay as comfortable possible. The bus service to the hotel is cheap and regular. The rooms are big and have all the amenities you would find in a 4 star hotel. I would have loved to get free wifi in the room as part of the package. Nevertheless, the service is available for 5 euros for 24hrs. This is much cheaper than most hotels in other parts of europe. In summary,

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kato M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, August 5, 2013
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us. Please let me also thank you for the positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service each day. Thank you once more for having taken the time to share your experience with us and I hope you visit us again during your next visit in Luxemburg.

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Luxembourg

Property: DoubleTree by Hilton Luxembourg
Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#7 Family Hotel in Luxembourg City
#8 Luxury Hotel in Luxembourg City
#8 Romantic Hotel in Luxembourg City
#8 Business Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Relax in a forest setting, with a warm chocolate chip cookie alongside a warm welcome at DoubleTree by Hilton Luxembourg. Retire from the bustle of the city in a peaceful hotel within 10 minutes of the Kirchberg Quarter and within 15 minutes of the city centre. For guests' convenience, DoubleTree by Hilton Hotel Luxembourg runs a scheduled shuttle to Luxembourg-Findel International (LUX) Airport and during weekends to the city centre. Modern European cuisine is served at The Green Restaurant & Bar. Choose specialties on the à la carte menu, or pick your own favorites from the buffet. 16 boardrooms and ballrooms, coupled with complimentary on-site parking for 250, makes DoubleTree by Hilton Hotel Luxembourg an excellent venue for meetings, briefings and celebrations. Work and work out to your own schedule at this Luxembourg hotel. Maintain your exercise routine with the cardio equipment and weights in the fitness center or in the indoor swimming pool and relax in the sauna afterwards. Highlights •10 minutes from Luxembourg city center and Kirchberg •Fitness center •Restaurant and bar •Business center and meeting space •Complimentary parking and scheduled airport shuttle service •Indoor swimming pool ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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