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“DoubleTree luxembourg”

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DoubleTree by Hilton Luxembourg
Ranked #10 of 49 Hotels in Luxembourg City
GreenLeadersSilver level
Reviewed June 10, 2013

Outside of hotel looks a bit tired, but interior very good with plenty of amenities. Staff very welcoming and helpful. Situated 5 kilometres from city centre but plenty of taxis around the hotel and also bus stop nearby.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Vincent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 17, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us by written your feedback on Tripadvisor.

Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, which I share with all concerned. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.

I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,


Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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855 - 861 of 1,909 reviews

Reviewed June 6, 2013

The hotel was ok! I didn't have the pleasure to stay in the new rooms as I was located in the old wing of the hotel at the time. Good size room, nothing special. Small reception and quite remote location. The Spa area is old although pretty good, nice pool.

  • Stayed: July 2012, traveled as a couple
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1  Thank Max_Cordeiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 11, 2013

Dear Guest,

First of all we would like to thank you for staying at the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the overall positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.

I´m sorry to hear you did not had the chance to stay in a renovated room yet but, I hope to have the pleasure to welcome you again on your next stay at the DoubleTree by Hilton Luxembourg.

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

We were pleasantly surprised to find this hotel to be as nice as it was. There was free parking, which is very nice since taking the bus to town is much easier than parking. The room was nice and quiet with a great view of the woods. We used the fitness center and sauna, which were empty when we went later in the evening. We only ate breakfast at the hotel and had our other meals out. The breakfast was the typical European breakfast with eggs/potatoes and meat added. Overall, the quality for the price was excellent.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank Raye L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 11, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience on Trip Advisor.

Please let me also thank you for the very positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.

I hope to have the pleasure to welcoming you very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

We stayed here for two days, mainly because we got a good rate for two nights and thought it would be a bit of luxury at the end of a two weeks touring holiday.
The room was large, clean and spacious with a kettle, hair dryer and mini-bar/fridge.
There were a few issues with the room, the reading light had a defective bulb and flickered on and off. The air conditioning when set to cool, heated the room and the window opening was restricted.
I raised this at reception the next morning and within half an hour the bulb was changed and the window open. I was told that the Air Con was not broken it was designed to work this way when the outside temperature was below 14 degrees.
It's 3.2 miles to the city centre with a bus that runs every 30minutes or so until about 10.20pm, a 2hr ticket is 2 Euro and a day ticket 4 Euro.
There's not a lot near to the hotel and the building work at a nearby site started at 9am, this won't be so much of a problem when the temprature picks up and you can close the window and use the Air Con.

  • Stayed: June 2013, traveled as a couple
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Thank Titusfuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 11, 2013

Dear Guest,

First of all we would like to thank you for staying at the DoubleTree by Hilton Luxembourg and for having taken the time to share your experience with us.

Please let me also thank you for the overall positive comments you gave about your stay at the DoubleTree by Hilton Luxembourg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.For security reasons the window opening is restricted.

I took good notes of your comments concerning the experience you had in the room you stayed in. Please be assured that I have already met our Chief Engineer, for him to proceed at present to the necessary repairs to avoid reoccurrence.

I would like to thank you once again for having taken the time to inform us of your findings and I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

Nice property, relatively large rooms if you're in the HHonors program (even without a specific status there). Quite outside of the city centre, there is a shuttle service to the airport and the business area, but this doesn't run very often. The public bus is also rather rare. If you like green surroundings for a quick walk/run after work, this is good. If you want to go out in the evening, pick something else. Gym is a bit small at peak times but at least open 24h. Over-priced restaurant to go along with the rather high room prices

  • Stayed: June 2013, traveled on business
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Thank matrask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, Front Office Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 3, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your feedback with us. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that DoubleTree by Hilton's guests have rightly come to expect.

I appreciate very much your positive rating about the hotels cleanliness, service and the sleep comfort which you could experience during your stay with us.

During the weekend the departure hours to the city centre of the public transport are not as frequent as during the week, as it is the case in most cities during the weekend, our shuttle bus has scheduled tours from and to the airport and the Kirchberg Business area. Concerning your feedback about the prices in the restaurant, they are in line with the prices on the local market and competitive with the other comparable hotels in Luxemburg in this segment.

I hope to have the pleasure to welcoming you personally during your next stay at Luxembourg and remain,


Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

It'a a value for money hotel, staff is friendly, rooms are renovated and relatively clean.
I definetely would go there again.
Free wifi at lounge BUT payable at rooms
Free cofee
Free parking, but you are outside the city. No transfer nearby. Parking at city center is expensive until 5 o clock. So if you find a good bargain , go for it.. if not, prefer something else

  • Stayed: May 2013, traveled with friends
    • Value
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Thank xarisis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 3, 2013

Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your feedback with us. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that DoubleTree by Hilton's guests have rightly come to expect.

During the week we have only 300 meters away from the hotel a bus stop, the hours of departure are very frequent in to the city centre during the week, the city centre is only a few minutes away by bus. The hotel is very popular due to the service delivery as well as the free parking spaces in front of the hotel.

I hope to have the pleasure to welcoming you personally during your next stay at Luxembourg and remain,


Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

The good thing about the hotel is it has a free airport shuttle (you need to book in advance tho) and a shuttle to 1 of the business areas. I guess the other good thing is it is near a bus stop at the end of one line and for 2 euros (ticket valid for 2 hours for multiple journies or you can get a 4 euro day ticket) you can get a bus into the centre which takes about 15 mins. It is only 15 mins drive from the airport too.

Rooms are ok- recently refurbished so whilst being rather dull and uninspiring- comfortable, good sized and reasonable amenities. Views over a green area- and over the odd looking Park Hotel...TV was great tho- you could get evey UK channel...tea/coffee making facils. A hairdryer in the wardrobe. Mini bar.

Driving up the road on my way in- I could see a truly ugly tall building looking like council flats. Sadly - this was the hotel. I think part of the block may be resi tho. a 60s or 70s building which they would do well to blow up as it is so ugly. It does not look or feel like a Hilton hotel and I am surprized they want it in their portfolio. Lots of car parking space. Basic bar and restaurant. Staff helpful tho. Nothing -other than a very small basic shop- anywhere around as it is in a residential area.

Like Luxembourg- sorry but somewhat uninspiring...

  • Stayed: May 2013, traveled with friends
    • Value
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    • Sleep Quality
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Thank Kate70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this reviewResponded June 3, 2013

Dear Guest,

First of all we would like to thank you for having taken the time to share your experience with us. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that DoubleTree by Hilton's guests have rightly come to expect.

The hotel has been recently refurbished, the bedroom renovation was completed in November 2012 and the new Restaurant opened in February 2013, I´m sorry to hear the decor of the restaurant did not meet your expectations, although the feedback on the quality and service provided is highly valued by our guests. The building we cannot change it, however I was pleased to read your rating about the sleep comfort, cleanliness and service you experienced during your stay with us.

I hope to have the pleasure to welcoming you personally during your next stay at Luxembourg and remain,


Yours sincerely,
Mathias Busch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Luxembourg

Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#7 Family Hotel in Luxembourg City
#8 Romantic Hotel in Luxembourg City
#8 Business Hotel in Luxembourg City
#9 Luxury Hotel in Luxembourg City
Price Range: $101 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Relax in a forest setting, with a warm chocolate chip cookie alongside a warm welcome at DoubleTree by Hilton Luxembourg. Retire from the bustle of the city in a peaceful hotel within 10 minutes of the Kirchberg Quarter and within 15 minutes of the city centre. For guests' convenience, DoubleTree by Hilton Hotel Luxembourg runs a scheduled shuttle to Luxembourg-Findel International (LUX) Airport and during weekends to the city centre. Modern European cuisine is served at The Green Restaurant & Bar. Choose specialties on the à la carte menu, or pick your own favorites from the buffet. 16 boardrooms and ballrooms, coupled with complimentary on-site parking for 250, makes DoubleTree by Hilton Hotel Luxembourg an excellent venue for meetings, briefings and celebrations. Work and work out to your own schedule at this Luxembourg hotel. Maintain your exercise routine with the cardio equipment and weights in the fitness center or in the indoor swimming pool and relax in the sauna afterwards. Highlights •10 minutes from Luxembourg city center and Kirchberg •Fitness center •Restaurant and bar •Business center and meeting space •Complimentary parking and scheduled airport shuttle service •Indoor swimming pool ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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