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“Good but tired?” 4 of 5 bubbles
Review of Mercure Grand Hotel Alfa Luxembourg

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Mercure Grand Hotel Alfa Luxembourg
Ranked #22 of 51 Hotels in Luxembourg City
GreenLeadersBronze level
Plymouth, Devon
Level Contributor
602 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 553 helpful votes
“Good but tired?”
4 of 5 bubbles Reviewed May 13, 2014

A previous reviewer suggests this Mercure is 'good but tired'. Yes, it is. However, there are positive facets that may be outweigh the tired dimension. At check-in, Laura kindly allocated me to a large bedroom facing the buildings at the back of the hotel and, therefore, any noise for the station square was avoided. All the staff on Reception were welcoming although this was not quite applicable to staff at breakfast. There are possibilities for improving this side of the experience.

My room on the fifth floor (529) also seemed to retain an interesting olfactory experience. Despite leaving the window wide open, every time I came into the room there was a smell of body odour. The chair in the room had a torn covering which, like the hall carpeting, is the sort of thing that gets noticed and explains why reviewers might call the property 'tired'.

Having said that, the location is good for rail connections and not far from the World Heritage Site elements of the city.

  • Stayed May 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank plymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 5, 2014
Dear guest,

First of all, we would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor.
We discovered your feedback with pleasure and your kind words have been passed on to our reception team, and especially Laura.

Concerning the rooms, as you have probably seen it, we are working hard to finalize our renovation project to bring a new design, more comfort and new equipments in our rooms.
Furthermore, we were delighted to read that you enjoyed our location, facing the train station and all bus stops, and 15 minutes walking distance from the city center.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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837 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
  • Russian first
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English first
Aalborg, Denmark
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed May 9, 2014

The hotel is perfect for business meetings and arrangements of that kind. The location is convenient and just outside the train station from where you can take a taxi and arrive at the airport in 15-20 minutes.
The hotel itself has an acceptable restaurant where the course selection is limited and a bit overpriced. The rooms demand renovation and especially there are some hall areas where the carpets have chlorine stains or seem really outdated.
So, in general it is a good business hotel for a couple of nights but not really recommended for extended visits in the city.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DimChrisos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 2, 2014
Dear guest,

We would like to thank you for taking the time to send us a review following to your stay in Mercure Alfa Luxembourg Centre Gare.

Your satisfaction is our goal, and every day all staff strives to give the best of them for this.
Concerning the restaurant, our goal with our chef is a high level of food quality. So we are working with a maximum of fresh products so the consequence is an impact on our prices.

Furthermore, I'm pleased to inform you about our future. We are finalizing our renovation project to bring a new design, more comfort and new equipments in our rooms.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 8, 2014 via mobile

This hotel is nice with helpful staff and a good location opposite the station.

Good recognition of LeClubAccor Platinum status with an automatic upgrade to the highest level room in the hotel ('executive room') and a welcome drink token issued without fuss for use at the bar or for a drink from the mini bar. There was also a free bottle of water in the room.

My room which was on the top floor (I think) and had a view over to the station was spacious with a big bed, desk, and table with chairs. It was quiet enough despite the busy area outside.

However, the room was very dated with a garish colour scheme, some shabby scuffs and lose wallpaper, and a laughable TV which had bad signal and was too small to watch from the bed. The room was not as nice as the standard room at the Novotel Luxembourg Centre (though that hotel has its own issues!)

When I left, the lifts had broken and I had to carry my heavy suitcase down 7 or so flights of stairs. When checking out the lone receptionist was very flustered trying to deal with the alarms ringing because of the lift. She was a bit short with me but that was understandable in the circumstances. I did miss the airport bus because of lifts and the wait at reception which was a bit frustrating but luckily they are quite frequent.

Overall, this hotel is not bad and the helpful staff and good status recognition go some way to making up for a clear need for investment.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 2, 2014
Dear guest,

May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor.
We are most concerned with the satisfaction of our guests and your feedback is of great value to us.

It is with regret, we note that your stay did not give you entire satisfaction. Also, we offer you our sincere apologies concerning the incidence with the lift.
Regarding the room, I just want to inform you that we are working hard to finalize our renovation project to bring a new design, more comfort and new equipments in our rooms.

We hope to welcome you again in the future,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
137 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed May 7, 2014

We had booked two rooms at the Mercure Grand Hotel Alfa, Luxembourg for 3 days in April 2014.
The location is very convenient, bang opposite the train station and bus interchange, very close to shopping and good restaurants.
From the airport it is a 20-30 min ride to the hotel based on traffic and the hotel has an excellent complimentary pick up and drop facility and the hotel staff are very courteous and helpful.
The hotel is a bit dated and a good refurbishment with light colours would brighten up the place, however as it is, the rooms are comfortable, bathrooms are nice, breakfast spread is great and the free wifi works well.
We enjoyed our stay here and have no complaints.

Room Tip: Rooms facing the bus interchange and station gives you a good feel of place, yet is fairly quiet.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A1Sydneysider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 2, 2014
Dear guest,

First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor.
It is with a nice pleasure that we discovered your feedback.
As your satisfaction is our goal, every day all staff strives to give the best of them to reach it.

Also, I take the opportunity to inform you about our future. We are finalizing our renovation project to bring a new design, more comfort and new equipments in our rooms.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
112 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed May 6, 2014

I had the opportunity to visit Luxembourg a couple of weeks ago in the context of a business meeting. I was advised to book at the Mercure Grand Hotel Alfa Luxembourg, due to its location (really close to the central train station and a number of bus stops) and that the fact that one day of the meeting would take place in the meeting room of the hotel. So let's take things one by one:

Meeting room: Fully equipped and classic at the same time (old but quality furniture). An espresso machine was available, water, tea etc., along with a projector and marginally enough power outlets.

Staff: Always friendly and helpful, smiling. However, the free shuttle bus to the airport was not available as advertised in the web page, even though we asked for it during the previous evening. A colleague managed to get one seat though...

Room: Large enough, comfortable and cozy, with two separate beds (instead of a double one). Free wifi was available at the room with no issues; fast enough for basic use, which was highly appreciated. Included a desk with a lamp as well as a smaller table with a different chair, accommodating people working at the same time. Bathroom and shower big and clean. A lot of power outlets and a safe included. Beds were comfortable but rather soft mattress.

Breakfast: Simply amazing. Large selection of sweet and salty stuff, oranges to be used for fresh orange juice, a large selection to cover everyone's needs. Despite the fact tat the breakfast hall was large, large groups of people having breakfast at the same time left limited number of free spaces...

Overall, I was really pleased with my stay at the hotel. I would have been happier if the free shuttle service to the airport was available as well as if there was more space at the breakfast hall. Apart from that, my stay was enjoyable and the hotel's location made transportation/commuting an easy task. It must have been rather pricey, but I am not aware of the price (as usually), as it was a business trip covered by my company.

Room Tip: Despite the fact that the hotel is located at the central avenue, it is rather quiet and most of the...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vprot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 2, 2014
Dear guest,

It is with pleasure that we discovered your review on Tripadvisor.
We would like to thank you for taking the time to send it. Your satisfaction is our goal, and all the details of your feedback given are really a brilliant opportunity to improve ourselves.

Concerning the shuttle, bookings are on request. So, for your next stay, we invite you to directly contact us when you book your flight, to have the best chance of having a place.
We were delighted to read that you enjoyed our location, our friendly staff and also our buffet breakfast.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NE England
Level Contributor
93 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed May 2, 2014

We stayed in this hotel for one night en route to Switzerland by train. It's handy for the station and the room and food were perfectly acceptable if undistinguished. Our room at the front
was on the noisy side and it wouldn't be my choice for a longer stay.

Room Tip: Ask for a room at the back.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VoyageurAnglais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, June 2, 2014
Dear guest,

First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor.
As your satisfaction is our goal, every day all staff strives to give the best of them to reach it and your feedback is the basis of our work.

Also, let me take the opportunity to inform you about our future. We are finalizing our renovation project to bring a new design, more comfort and new equipments in our rooms. Furthermore, we will upgrade the soundproofing of the windows.

We hope to welcome you again,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Grand Hotel Alfa Luxembourg

Property: Mercure Grand Hotel Alfa Luxembourg
Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Luxembourg City
#16 Luxury Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Hotel Alfa Luxembourg 4*
Number of rooms: 141
Official Description (provided by the hotel):
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 
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Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City

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