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“Great hotel, needs renovation”

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Mercure Grand Hotel Alfa Luxembourg
Ranked #23 of 51 Hotels in Luxembourg City
GreenLeadersBronze level
Leuven, Belgium
Level Contributor
6 reviews
“Great hotel, needs renovation”
3 of 5 bubbles Reviewed December 7, 2013

After renovation, the hotel would would been worth his 4 stars. Good location, opposite the Central train station. What a pity that I had a room just above the noisy bus stop. Very helpful and friendly staff. Nice breakfast. The WiFi works great.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, December 31, 2013
Dear guest,

Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare on Tripadvisor.
We would like to express our appreciation to you for your feedback. Your satisfaction is our goal, and every day all staff strives to give the best of them for this.

Furthermore, I’m happy to inform you that we are finalizing our renovation project, which will be carried out later and which will bring the Alfa back at the forefront of the Luxembourg hotel scene. It will bring a new design, more comfort and new equipments.

We are delighted to read that you appreciated our buffet breakfast, our friendly staff and also our wireless internet access.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

Traveler rating
    119
    315
    257
    102
    48
See reviews for
109
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276
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Uttoxeter, United Kingdom
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 4, 2013

We stayed here for 3 days to see the Xmas markets - and it was a second visit having stayed en-route to Switzerland early this year.
The hotel is ideally located ,if travelling by train, being directly opposite the station - a mere 2 minutes walk. Buses stop outside and a short ride will get you to the centre of the city. Buses are free on Sunday as well. Buy a day ticket if you think you will do more than 2 journeys.
The hotel is clean but dated - orange sponged walls from the 80's.
The one bad thing was the poor room lighting - near impossible to read a book in bed. Ended up sitting on the toilet to do the crossword!!
The breakfast is buffet service but a good selection. We didn't eat in the hotel in the evenings but from memory the last time it was good.
The bar staff were friendly and the hotel is used by UK tour groups - so always someone to talk to.

Room Tip: Room 509 faces the internal courtyard and is large and quiet - but orange walls may be distracting
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derbymike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review, December 31, 2013
Dear guest,

Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare on Tripadvisor.
We would like to express our gratitude to you for your feedback. Your satisfaction is our goal, and every day all staff strives to give the best of them for this.

Furthermore, I’m happy to inform you that we are finalizing our renovation project, which will be carried out later and which will bring the Alfa back at the forefront of the Luxembourg hotel scene. It will bring a new design, more comfort and new lights.

We are delighted to read that you appreciated our good location and our friendly staff.

We hope to welcome you again soon,
Sincerely,

Anne – Sales Team Mercure Alfa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
98 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed November 26, 2013

We choose the Mercure Grand Hotel Alfa Luxembourg because we were travelling on a budget and it was centrally located.

If you are looking for cheap and central, then this is your place. It's right opposite the train station and there is a bus that goes to the airport from outside the hotel. It's only a 10-15 minute walk to the old city and is very affordable compared to the alternatives. The rooms were also very large.

But if you are looking for a four star hotel (which is what it advertises itself as) you will be disappointed. The hotel desperately needs a refurbishment. We also found the staff a little slow and we had to wait at the reception for 15 minutes before we were served.

However, it was clean and good value for money. We had a good stay.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmesAbout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivins, Utah
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

stayed here two nights while on business. typical European business hotel, small but clean rooms, the hall carpets could use a good cleaning. The restaurant/bar attached was very good . Not the most interesting part of town across from the train station but again we were there for business and found a good Italian and Indian restaurant close by.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tedandtre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed November 14, 2013

I travel a lot. I would not return to this hotel. The service is slow, 45 minutes to get a club sandwich when the bar was not busy, the staff are snooty, the rooms are extremely tired. The carpet in the room looked like it has suffered flood damage the veneer on the desk was warped and delaminated. The bed was hard. Pillows good though. The bathroom was OK - shower good and not too much mould.
I thought it was expensive but maybe all hotels in Luxembourg are. are we paid €154 each excluding breakfast. Find somewhere else.

Room Tip: A different hotel
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DwightDEisenhower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Grand Hotel Alfa Luxembourg

Property: Mercure Grand Hotel Alfa Luxembourg
Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Luxembourg City
#16 Luxury Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Hotel Alfa Luxembourg 4*
Number of rooms: 141
Official Description (provided by the hotel):
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 
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Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City

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