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“Excellent”

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Sofitel Luxembourg Europe
Ranked #3 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Excellent”
5 of 5 bubbles Reviewed April 20, 2014 via mobile

Arrived slightly early but this was no problem, room was ready. Great room, fantastic bed for sleeping and more! Loads of space in the room and bathroom also very big. Separate door so you can shut off dressing area and bathroom and have just have the bedroom area. Room was spotless through out. Staff were brilliant, nothing was too much trouble. From printing our boarding passes to free drinks to celebrate our anniversary.

The breakfast as mentioned in previous reviews is fantastic, even at the cost that is charged. The food is top quality.

The hotel was quiet due to being a weekend, however, I think this will be different midweek. Location is out of city centre but we walked and it took 15 minutes. The number 1 or 16 bus stops just outside and takes around 10 minutes.

Will definitely visit Luxembourg and this hotel again.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Tcej111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, April 24, 2014
Dear guest,

We would like to thank you very much for shared your experience on Tripadvisor and for the kindness of your words.

We are very happy to read that you found our staff “brilliant”. Our "Ambassadors" were very touched by your very nice compliments; your satisfaction is our best reward!

Moreover, we are also so thrilled that you enjoyed our room and our localization.
Finally, we are very happy to know that our breakfast with his large choice of fresh products met your expectations.

We are looking forward to welcome you back soon to the Sofitel Luxembourg Europe !

Yours sincerely,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lewes, United Kingdom
Level Contributor
127 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed April 11, 2014

We stayed here for two nights towards the end of March, booking 11 rooms in total..

Check in was incredibly straight forward, having all keys & room lists ready when we arrived, which was greatly appreciated.

All of the communal areas within the hotel are finished to a very high standard, with friendly, experienced and knowledgable staff throughout.

Room service was good, and the food in the bar was great, however neither of the two restaurants cater for vegetarians.

Breakfast was terrible (and shockingly expensive) - located in a dank, boring room in the basement of the hotel.. Horrible coffee, and the food laid out all looked pretty depressing.

The internet, although free, is unworkably slow - a complaint which was raised by all 11 of us staying in different parts of the hotel.

The rooms are good, and furnished with a lot of care however the heavy use is starting to show, with chipped walls and peeling wallpaper..

We turned up feeling exhausted, and left feeling great. Will hopefully return.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hjpkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, April 14, 2014
Dear Guest,

Thank you very much for staying at the Sofitel Luxembourg Europe and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Of course, we very much appreciate your comments regarding our design, our communal areas, our staff and our restaurants.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Nevertheless, we are very concerned by your remarks regarding your breakfast experience. I fully understand your point of view but please, rest assured that this price is related to our choice and our product quality. For your information, we also offer a smaller breakfast option at 15€. This information has to be communicated to you at the time of arrival and I would like to apologize.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

In addition, we are very concerned by your remark regarding the wifi access. This situation is absolutely unacceptable for a 5 stars hotel and again, I would like to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Again, I would like to thank you very much for your feedback and we hope that your next visit will be as pleasant as the previous one.


I wish you a beautiful day.

Kind Regards,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United Kingdom
Level Contributor
182 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed March 27, 2014

The Sofitel in Kirchberg is geared entirely to people on EU Commission business. Why else would you stay in a very comfortable hotel surrounded by EU Offices and a dual carriageway. All of that having been said the hotel is a top notch place with good facilities and service, and excellent comfy rooms. It is marred slightly by the prices which may well also be aimed at EU types on expenses rather than at the private traveller on a budget; and of course the omnipotent background smell of smoke. Sofitel is of course mainly smoke free but does cater for indoor smokers (as seems to be case in much of Luxembourg) in designated areas. But as you know fag smoke residue gets everywhere and if you are from an EU smoke free country this is an immediately noticeable downside to the whole country. Fitness room is ok but not brilliant.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, March 30, 2014
Dear guest,

First of all, thank you so much for taking the time to share your comments. We are delighted that you had a great experience at the Sofitel Luxembourg Europe and that you enjoyed your comfortable room and our good location. Our goal is to always exceed our guests’ expectations and we want to thank you for taking the time to share your experience.

Nevertheless, we would like to sincerely apologize regarding the fact that you found there was a background smell of smoke.

Your feed back is very important and very useful to continue to offer high standards to our guests. We deeply regret that this affected the quality of your stopover with us.

We are looking forward to welcoming you again and it is our hope to better serve you in the future.

Sincerely,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed March 26, 2014

If you have meetings in Institutions around avenue Kennedy, this is the right place. Decent, but do not expect too much. Too far from the city center to walk, in fact you cannot walk almost anywhere from there for fun. But you can walk to your business destination. There are two restaurants on site, but nothing to write home about.
On negative side - wi-fi is very weak, especially when you need it, in the evening. And I was really amused to receive kind invitation for the welcome drink delivered to me in the morning.

Room Tip: If you want to avoid really loooong walks, ask for the room close to the elevator
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryszard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, March 30, 2014
Dear Guest,

Thank you very much for having chosen the Sofitel Luxembourg Europe for your last stay in Luxembourg and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Of course, we very much appreciate your comments regarding our hotel in general.

Nevertheless, we are very concerned by your remarks concerning the wifi access and I would like to sincerely apologize.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please, be assured that this problem does not reflect the high level upon which we pride ourselves at Sofitel. Of course, I will personally take care about this incident and I can promise you that this trouble constitutes an isolated case.

Concerning your remark about your welcome drink, I already investigated to understand what’s happened. In fact, the receptionist forgot to give you this welcome drink at the time of check in. During the evening she came in front of your door to give it to you but there was the placard “do not disturb” .So she wasn’t able to ring at your door. For this reason, she put the welcome drink into your door…Unfortunately you found it at morning time.

Again, I would like to thank you very much for your comment and I would like to personally apologize.

I sincerely hope that you will give us the opportunity to better serve you in the near future and that you will give us a second chance.

I wish you a beautiful day,

Sincerely,
Marie-Hélène Onursal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bornem, Belgium
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

This is the 5th time I stay here and the first time I'm not really thrilled about the service provided by the staff. I must be honest that it's the first time it's very busy here; or they cannot cope with the stress or the wrong people working at the wrong moment.
Check in was very good, correct, to the point and accurate. No time wasting; that's what I like. My room is good, it might be dated but the comfort is there.
The staff at the restaurant Stubble and at the bar was not so good, very distance and hotain, no soul for what they are doing.
Maybe management should reconsider having big events in the hotel as there staff cannot cope with it.

Room Tip: Ask a room located to the entrance side of the hotel; the other end is noisy.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gunther D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, March 30, 2014
Dear Guest,

Thank you very much for your last stay at the Sofitel Luxembourg Europe and for taking the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Of course, we very much appreciate your comments regarding our reception staff and our hotel in general.

Nevertheless, we are very concerned by your remarks concerning the service provided at the bar and at the restaurant. I would like to sincerely apologize.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please, be assured that this attitude does not reflect the high level upon which we pride ourselves at Sofitel. Of course, I will personally take care about this situation with the staff and I can promise you that this incident constitutes an isolated case.

Again, I would like to thank you very much for your comment and I would like to personally apologize.

I sincerely hope that you will give us the opportunity to better serve you in the near future and that you will give us a second chance.

I wish you a beautiful day,

Sincerely,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

Whenever my business trip budget allows it, I stay in this hotel. You must remember that it is in Kirchberg, not in the center of town. Taxis seems to be always available or buses run very regularly not far away. The rooms are large and comfortable with all amenities including nespresso machine and water boiler (i was in a superior room). You can open the windows, stop the air conditioning for the night if you wish. Perfect bed.
The staff is faultless, charming, warm, helpful, attentive, quick, smiling... A pleasure to deal with.
Room service is very good with a very pleasant choice and various prices.
Several restaurants on site, a bar where you can order some nice food too and... A very nice cosy well decorated smoking room.
Commercial center open until 20:00 is easy to reach with a bus ride or a taxi. I like going there after my meetings to browse around.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theodoreVienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, March 24, 2014
Dear guest,

Thank you so much for taking the time to post your comments on TripAdvisor regarding your recent stay at the Sofitel Luxembourg Europe.

It is such a great pleasure to learn that you found our rooms “very nice” and our staff “perfect”. Your words are so generous, and we sincerely thank you!

You are quite correct in that our location is very ideal, in the heart of the business area and in the same time, at just 2 kilometers from the city center.

Delighted to read that you had a very nice experience with ours bars, restaurants and room service!

Kindly rest assured that we have shared your kind words with the all team and everyone was touched by your very kind compliments. Your satisfaction is the best reward for our personal.

The entire team of Sofitel Luxembourg Europe hopes to have the chance to welcome you again very soon in our establishment.

I wish you a beautiful day,

Sincerely,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 19, 2014 via mobile

This is a very nice hotel with excellent service personal. It's is literally opposite the congress centre and the Philharmonic. Room was slightly dated in style but in impeccable condition. Very recommendable

Stayed March 2014, traveled on business
Helpful?
Thank Sidra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review, March 24, 2014
Dear Guest,

First of all, allow me to thank you for the kind comments you shared on TripAdvisor regarding your stay at the Sofitel Luxembourg Europe.

I was truly happy to read that you found our service to be excellent and our rooms in impeccable conditions.

If you are looking for a modern room, I would like to recommend for your future stay one of our beautiful Junior Suite. They are very modern and stylish!


Looking forward to welcoming you back in a not too distant future.

Best Regards,

Marie-Hélène Onursal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Europe

Property: Sofitel Luxembourg Europe
Address: 4 Rue du Fort Niedergruenewald | Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Luxembourg City
#1 Best Value Hotel in Luxembourg City
#3 Luxury Hotel in Luxembourg City
#3 Romantic Hotel in Luxembourg City
#4 Business Hotel in Luxembourg City
#7 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Europe 5*
Number of rooms: 109
Official Description (provided by the hotel):
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Luxembourg Hotel Luxembourg City
Accor Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Europe Luxembourg City

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