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“Still under construction”

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Sofitel Luxembourg Europe
Ranked #4 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
toronto
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Still under construction”
Reviewed May 13, 2013

This hotel is not centralized and in the new development of Luxembour. It is still being built so its pretty noisy and dusty.

Although its comfortable and the staff are friendly - its not the most attractive building (especially for a 5 star)

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brandontoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, June 2, 2013
Dear Guest,

Thank you for staying at the Sofitel Luxembourg Europe and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

How wonderful that you enjoyed our service provided by our reception team and we appreciate very much your remarks about the comfort of the room !

We hope to have the pleasure to welcome you back soon.

Yours sincerely,

Jean-Philippe Kern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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898 reviews from our community

Traveler rating
    530
    274
    70
    19
    5
See reviews for
116
352
46
299
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Poulton Le Fylde, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
Reviewed May 12, 2013

Unknown to us, the hotel was under a refurb when we arrived but the very accommodating staff upgraded us to a suite with free mini bar at no extra charge which was a lovely gesture. The suite was spacious with a good shower and toiletries and a very comfortable bed. The hotel parking for our 24 hour stay was secure and only cost 7 euros. As our visit was short, we chose to eat in the city centre rather than the hotel but the bar was friendly and relaxing. The hotel is situated just out of the main bustle, we took a taxi to the town centre which was worth it rather than trying to park in the Center. I would stay here again when we next visit Luxembourg.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, May 18, 2013
Dear guest,

We are so pleased that you decided to stay again with us and that you could renew your last impression of the hotel.

Thank you for the lovely comments which can certainly be useful for other guests.

We hope you will be able to return soon to the Sofitel Luxembourg Europe.

Warm regards,

Jean-Philippe Kern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 7, 2013

this is a comfortable, well-located and welcoming hotel. The room was spacious, elegant and suitable for both work and relaxation. The courteous service and excellent food made this an excellent place for a busy business trip

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 20Mike166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, May 18, 2013
Dear guest,

We would like to thank you very much for sharing your feedback on Trip Advisor with us. We are delighted to read that you enjoyed the comfort and space of our rooms, the service and the quality of food.

We do hope to have another opportunity to welcome you back again soon at the Sofitel Luxembourg Europe.

With best regards,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton in Ashfield
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 18, 2013

We don't normally get too many chances to stay in 5 star hotels so this was a treat for us and we got a good deal on the price.
The reception staff were very courteous, efficient and helpful creating that all important first impression. The room itself was very spacious, well laid out and extremely comfortable with a very large (and comfortable) bed. There was no external noise and we enjoyed a very restful night's sleep.
Just to be aware, car parking is quite expensive, but I knew that before we booked so it wasn't an issue for us.
If we visit Luxembourg again we will definitely stay here.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, April 21, 2013
Dear Guest,

Thank you for your nice comments and compliments. We are delighted to learn that you enjoyed our service and therefore eager to return !

Looking forward to welcoming you again very soon,

Sincerely,

Jean-Philippe Kern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 5, 2013

Excellent price. This is a business hotel, stayed there w/ the family on a weekend, quite empty, but perfect. You can drive 5' and is in downtown. The price you pay and the quality you get here are unbeatable..definitely recommend

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank rabrentan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, April 21, 2013
Dear Guest,

Quite simply, thank you. We are honored by your generous and gracious comments which I am delighted to share with all my staff.

Awaiting the pleasure of welcoming you once again.

Sincere regards,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Provincetown, Massachusetts, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 27, 2013

This was truly a five star hotel, with a group of people unlike any other luxury hotel I have seen. The hotel is clean, smells nice, located next to good public transport (even if it is not in the city center) and the staff was beyond amazing.
I stayed there just for a night, had a nice romantic room-service dinner with the girlfriend (included was a table that made our room look like a very exclusive restaurant). The Italian restaurant in the building is brilliant, food is excellent.
I wish I had taken the name of the gentleman who I talked with on the phone and then checked us in, he was by far the best, knew me by name as I entered the building, it was just great.
I highly recommend it.
Room was well appointed, clean, had very plush bath robes that were nice and comfortable. The bed was super soft (perhaps too soft, but won't hurt for a night)
Overall a fantastic experience. When in Luxembourg I would not stay anywhere else.

Room Tip: Last floor rooms are luxury standard rooms, minibar included in the price. :)
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marius N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, March 31, 2013
Dear Guest,

It is quite difficult to find the words to thank you for these wonderful and generous comments and for sharing your experience with all of us on TripAdvisor…

Indeed, our entire team does the utmost to take excellent care of all our guests and we aim to make every stay an unforgettable experience.
We are thrilled that you and your girlfriend enjoyed staying with us on this very special occasion and we are all truly thankful for your feed-back. It was such a pleasure to welcome you at the Sofitel Luxembourg Europe and to share these moments with you!

Hopefully we will have many more occasions to welcome you; we are definitively looking forward to the next time!

Yours sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 22, 2013

The rooms are large and well equiped. The beds are very comfortable. The staff at the front desk, bar and restaurant are friendly and helpful. There isn't much of anything near the hotel except for office buildings, as far as I could tell. Nonetheless, the staff and room won me over and I will stay again when I return to Luxembourg on business.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dltravels11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, March 31, 2013
Dear guest,

Thank you very much for this praising review !
We are all glad you enjoyed your stay with us and look forward to serving you again in a near future !

Your sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Europe

Property: Sofitel Luxembourg Europe
Address: 4 Rue du Fort Niedergruenewald | Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Luxembourg City
#1 Best Value Hotel in Luxembourg City
#3 Romantic Hotel in Luxembourg City
#4 Luxury Hotel in Luxembourg City
#4 Business Hotel in Luxembourg City
#7 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Europe 5*
Number of rooms: 109
Official Description (provided by the hotel):
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Luxembourg Hotel Luxembourg City
Accor Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Europe Luxembourg City

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