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“Very swanky hotel”

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Sofitel Luxembourg Europe
Ranked #3 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Toronto, Canada
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very swanky hotel”
5 of 5 bubbles Reviewed January 22, 2013

My husband and I booked our room here through hotels.com for our honeymoon through Benelux-France. Upon arrival we were immediately wowed by the customer service. The front desk staff were friendly and attentive. The lobby and elevators were very chic and modern, and the room did not disappoint. Large bed, sophisticated bathroom with a rain shower, and nice smelling bath gels and shampoo. We were also treated with impeccable service upon departure. Would definitely return here.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bonnieskl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, January 31, 2013
Dear Guest,

It is a real pleasure to read that you have been satisfied with our hotel and its services.

Your comments about our staff are wonderful and I will not miss to share them with the entire team.

Thank you for the courtesy of sharing your experience on TripAdvisor and we are very much looking forward to welcome you back to the Sofitel Luxembourg Europe !

Your sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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898 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
168 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
3 of 5 bubbles Reviewed January 21, 2013

Was over for a conference which was opposite the hotel. The rooms are basic but the hotel is neat and clean. The restaurant is exceptional - fantastic food and a great cigar bar. Would also recommend going to Cafe Bucano.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, January 22, 2013
Dear Guest,

Thank you for staying at the Sofitel Luxembourg Europe and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

How wonderful that you enjoyed the cleanness and the location and we appreciate very much your remarks about our restaurant and our cigar bar !

We hope to have the pleasure to welcome you back soon.

Yours sincerely,

Jean-Philippe Kern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

If you don't want to have any suprise, choose Sofitel. It is an example of a good hotel anywhere in the world. Everything works fine, the reception, the rooms, the cleanliness, the restaurants, and the affection with which they attend the guests.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joao R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, December 16, 2012
Dear Guest,

We are very grateful for your gracious and generous praise of your recent stay ! Your description is simply extraordinary and I am deeply proud of it, thank you!
Hoping to welcome you again very soon.

Respectfully,

Jean-Philippe Kern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 7, 2012

Thoroughly enjoyed my stay at this hotel. The staff went out of their way to be helpful. The room was comfortable, black-out curtains worked. Decor is impeccable. I needed to be at the Court of Justice, so location was perfect - just opposite. If you want to see more of the centre of Luxembourg, you may be better off at the Sofitel in the centre, but having said that, buses are pretty close by and frequent.

My only two small complaints were that the water pressure wasn't quite enough for me (but still ok), and it took a lot of effort to warm up the room - with an a/c vent close to the ceiling, hot air rises, so I'm sure the area near the ceiling was pretty warm, but I was cold most of the night. However, it could also be a personal temperature preference.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ellusim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, December 11, 2012
Dear guest,

We thank you very much for the detailed comments following your recent stay with us at the Sofitel Luxembourg Europe.

We really appreciated your comments regarding the room and our team is grateful for your generous remarks on their service, thank you for sharing.

We do apologize for the unfortunate incident with the temperature of your room, we have already changed it following your comments.

I have taken your comments about the technician Manager very seriously and he is taking the necessary steps to improve this service.

We hope to have the pleasure to welcoming you back soon in Luxembourg !

Yours sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
109 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

We stayed here a couple of months ago....very nice. Had a couple of issues which I mentioned in the last review, like the TV had only CNN and BBC World in English! In his comments the Manager said he would address the issue..... well it had changed this time there were still only 2 English channels..this time MNBC and BBC World! Considering the large numbers of nationalities visiting Luxembourg......this really will not do!
It really is as good an hotel as you can stay at clean, comfortable, good atmosphere..great if expensive breakfast, but let down by the TV and a less than adequate mini bar!

Room Tip: Upper Floors every time.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidHBlair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, December 3, 2012
Dear Guest,

Thank you very much for your loyalty and for taking the time to write such positive comments regarding your recent stay at the Sofitel Luxembourg Europe.

It was indeed a pleasure to read that you were generally satisfied with our service.

However, I am very concerned by your constructive remarks regarding the lack of English channels TV, the technical issues need a little bit more time. We should have more channels probably by the beginning of 2013 .Thank you for bringing these matters to our attention, they will help us to improve our quality to the level you would expect from our hotel.

We all look forward to welcoming you again and please do not hesitate to contact me personally for your future arrangements !

Sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed November 23, 2012

I stayed here for 3 nights this month. The bed was by far the comfiest bed I have ever slept in. At this hotel the expression "breakfast like a King" was true, you could have every kind of bread, cheese, cold meats, yoghurts, pastries, cereals and the selections of fruit was amazing. The hot selection (although not as extensive as the cold one), was more than satisfactory, with daily selections of scrambled eggs, omlettes, bacon, sausage, pancakes and toast. The bar was friendly and had a great selection of drinks with good service, certainly nothing to complain about. My husband loved the cigar room, which is a great idea - more hotels should do this. The "Le Stubli" restaurant was fantastic, and the steak I had was to die for, absolutely fantastic quality. The only downside was the noise at 6am and earlier with trucks delivering to the hotel, having their engines running whilst delivering.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, November 25, 2012
Dear Guest,

Thank you for sharing these wonderful comments on Tripadvisor following your recent stay with us !
Our team constantly strives to achieve very high standards of quality and they will be thrilled to learn that you enjoyed their services.

The entire team of the Sofitel Luxembourg Europe is looking forward to your next visit!

Your sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putney
Level Contributor
90 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed November 23, 2012

Rooms were OK, although the atrium smelt quite badly of cigar smoke.

The Fitness Centre is a little bit of an exaggeration. It is a room with 3-4 machines in it.

Front desk service was friendly and pleasant.

Watch out for the price of taxis in this city - very expensive.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMH1314, General Manager at Sofitel Luxembourg Europe, responded to this review, November 25, 2012
Dear Guest,

Thank you very much for having taken the time to leave your impressions of your stay at the Sofitel Luxembourg Europe on TripAdvisor.

It was indeed a pleasure to read that you were generally satisfied with our services and the front desk staff.

I am however very concerned by your constructive remarks regarding the fitness centre and the smoking odor in the Atrium. Thank you for bringing these matters to our attention, they will help us to improve our quality to the level you would expect from our hotel.

We all look forward to welcoming you again and please do not hesitate to contact me personally for your future arrangements.

Sincerely,

Jean-Philippe Kern
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Europe

Property: Sofitel Luxembourg Europe
Address: 4 Rue du Fort Niedergruenewald | Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Luxembourg City
#1 Family Hotel in Luxembourg City
#3 Romantic Hotel in Luxembourg City
#3 Luxury Hotel in Luxembourg City
#4 Business Hotel in Luxembourg City
#7 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Europe 5*
Number of rooms: 109
Official Description (provided by the hotel):
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel. ... more   less 
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Also Known As:
Sofitel Luxembourg Hotel Luxembourg City
Accor Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Europe Luxembourg City

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