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“Very nice”
Review of Melia Luxembourg

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Melia Luxembourg
Ranked #2 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersGold level
Level Contributor
2 reviews
“Very nice”
Reviewed December 27, 2013

Very good hotel, clean and nice for relaxing. Big room, big bathroom, everything new and well furnished. I didn't have the opportunity to use spa, but we had a nice dinner in restaurant and I can rate it high as well

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office & Guest Experience Manager at Melia Luxembourg, responded to this review, December 27, 2013
Dear Anna S,

Thank you kindly for your very nice review on TripAdvisor and your sharing.
We are delighted to read that you truly enjoyed your stay with us.
Your compliments on our rooms are very nice and highly appreciated.
We do wish to you and your family a Happy New Year and we hope to welcome you soon back with us here in Luxembourg.
Best regards,

Mario Komann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 20, 2013

Lovely design hotel in Luxemburg. Impressive breakfast, nice rooms with a view and very friendly staff.The location is really determined on where you need to be. Center Luxemburg is 10 minutes by car. I'll be back

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, December 20, 2013
Dear guest,


Thank you very much for your beautiful review about our hotel on TripAdvisor. 

We are delighted to read that you really enjoyed your stay with us and you found our situation suitable for your needs and close to the city centre by local transportation.

We are looking forward to your next stay with us and would like to seize the opportunity to wish to you and your family a wonderful Christmas time.

Best regards,


Mario Komann & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

Very good position, according with my needs, very close to the center town, walking or by bus. Very good services, quiet atmosphere. I'll choose also for the next visit.The restaurant is good, maybe the price a little bit high, the breakfast is very good, multiple choices!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Wally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office & Guest Experience Manager at Melia Luxembourg, responded to this review, December 15, 2013
Dear Wally C,

Thank you very much indeed for your good review on tripadvisor and your sharing.
We are delighted to read, that you enjoyed your stay with us. Your recommendations are highly appreciated.
We are looking forward to your next visit with us.
Please allow me to seize the opportunity and wish to you and your family Happy Christmas Holidays!
Best regards,

Mario KOMANN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riga, Latvia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 13, 2013

Excellent place for relaxing after working day, beautiful place for walking. The hotel is surrounded by a park with a wonderful view of the city. Fitness center and sauna are well equipped. Friendly access to internet. The airport can be reached in 15 minutes.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Jana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, December 13, 2013
Dear Jana F,

Thank you kindly for your good rewiew on Tripadvisor .
We are delighted to read that you truly enjoyed your stay with us and that you found our hotel services convenient for you.
Your perfect description about the hotel's environment like the park nearby or the easy way by bus to the airport will be fine for other travelers finding our hotel suitable for their needs.
We are looking forward welcoming you back with us for another stay .
In the meantime we would like to seize the opportunity to wish you a Merry Christmas with your family .
Regards,
Mario Komann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
78 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed December 8, 2013

This hotel lacks the level of service once finds in comparable hotels of the Melia chain. The quality of rooms and beds is up to Melia standards. The management should urgently do something to motivate their hotel staff, however.

The staff at the check-in desk were slow, left guests waiting and showed little enthusiasm overall. One definitely got the impression that the operations at the main reception and check-in desk were sloppy (confusing rooms changes at the very last minute without any explanation, for example). The clerks themselves could have tried to smile once in a while, instead of giving guests a disinterested stare. Upon check-out the clerk 'forgot' a discount voucher that was presented when checking in.

The staff in the breakfast room were not particularly friendly either (try and ask politely for a fried egg). Room service staff simply dropped the order on a table and left.

Note that the hotel does not have a car park of its own and refers you to an expensive car park nextdoor. The quality of room service food was anything but memorable.

In short: a hotel with fine accommodation in need of a good HR-manager, who may want to have a look at the excellent way in which the Berlin or London branches are run.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wimbrussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Rooms Division & Quality Manager at Melia Luxembourg, responded to this review, December 9, 2013
Dear guest,


Thank you very much for your review on TripAdvisor and your sharing.

We appreciate your constructive feedback and your comparison to our most prestigious properties in Berlin and London.

We are sad to read that especially our staff, always rated top in other TripAdvisor reviews and always very high ranked in our internal quality surveys ( also in comparison to other properties like Berlin f.ex. ) did not met your expectations.

We are delighted to learn from your international experience in hotel industries and we will take your comments into closer consideration.

Those are very important to us, as they help us improving our standards for you.

We are very grateful for your loyalty towards our Melia chain.

We do wish to you and your family a Happy Christmas time.

Regards,


Mario Komann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 8, 2013 via mobile

I stayed for a couple of nights and the service and hotel amenities were second to none.

From the moment you arrive you are treated like a friend they have met before. We had booked one of the conference rooms for the day and the hotel IT guy looked after everything and stayed to ensure everything was set up, from overhead projector to conference phone for others to join remotely.

The reception staff are amazing and so too are the restaurant staff who are so attentive at breakfast and can't do enough for you.

Keep up the good work as everything is just right so don't change a thing, especially the fillet of beef on the evening menu which was perfectly cooked.


Stayed December 2013, traveled on business
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office & Guest Experience Manager at Melia Luxembourg, responded to this review, December 8, 2013
Dear Steve W,

Thank you kindly for your fantastic review on tripadvsior about our hotel. We are delighted to read that you had been most satisfied with all services of the hotel for your conference room booked with us.
Your compliments on our staff are highly appreciated and will be shared among our maintenance department, the reception team and our restaurant staff. Your nice compliment on our welcoming staff making you feel like a "friends" are really nice because this kind of special service and treatment by our team makes the difference and you stay even more comfortable.
Our executive chef is appreciating the comments on his beef filet. Thank you.
We are looking forward welcoming you back with us soon and we do wish to you and your family a Happy Christmas time.
Regards,

Mario KOMANN & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 2, 2013 via mobile

OMG after few hotel with my tour in europe this hotel is wonderful, rooms are great all the emoloyees in special the bartender sorry not remember his name. Not much around but inside is luxury 100% fridge in room and plenty of beverage selection in room

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office & Guest Experience Manager at Melia Luxembourg, responded to this review, December 2, 2013
Dear distinguished guest,

Thank you so very much for your excellent review on tripadvisor and your title " You must stay here". Among our most distinguished competitors here in Luxembourg and other excellent hotels around, we are taking this compliment as a huge honour for us. Thank you for that.
Your comments on our friendly bar staff are highly appreciated and will be shared among them.
We are looking forward welcoming you back with us soon.
Regards,

Mario
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Luxembourg

Property: Melia Luxembourg
Address: 1 Park Drai Eechelen | 10 Rue Fort Thuengen, Luxembourg City 1499, Luxembourg
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Luxembourg City
#1 Business Hotel in Luxembourg City
#2 Romantic Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Family Hotel in Luxembourg City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Melia Luxembourg 4*
Number of rooms: 161
Official Description (provided by the hotel):
In the heart of Luxembourg City, Melia Luxembourg is a stylish and modern premium hotel located at the centre of the triangle-shaped Place de l'Europe, on the Kirchberg plateau. Directly opposite the Museum of Modern Art and the Philharmonie, the hotel is within walking distance from several EU institutions, like the European Court of Justice, the Court of First Instance, the Court of Auditors of the European Communities, the Secretariat-General of the European Parliament, the European Investment Bank, the Translation Centre for the Bodies of the European Union and a number of offices of the European Commission. Designed by renowned international architect Jim Clemens and completed in 2009, Melia Luxembourg is a gem of contemporary architecture within the Luxembourg City skyline. ... more   less 
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Also Known As:
Melia Luxembourg Hotel Luxembourg City
Melia Luxembourg Luxembourg City

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