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“Great Hotel and Staff”
Review of Melia Luxembourg

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Melia Luxembourg
Ranked #2 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersGold level
Peterborough, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel and Staff”
Reviewed November 29, 2012

Just returned from a four night stay and cannot fault the hotel for its facilities, service and the friendliness of the staff. (Especially those in the Gaudi Bar)
It is true that the waking route to the city is over a busy road bridge, but the walkway is wide and well separated from the road. The excellent view of the town and valley makes up for any inconvenience from walking by the road. The walk only takes 15 minutes
My wife and I will definitely look at using this chain of hotels again when visiting other European citys.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrewj496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, November 29, 2012
Dear andrewj496,

Thank you very much for yor kind words and your compliments on our hotel with its great staff.
Your title speaks for itself. We are taking pride in our staff and we really appreciate your regoniciation of their daily work in order to exceed your expectations.
We will defenitelty share your good comments on our bar staff with our barman Selva and his colleaugues which makes them very proud.

We would be delighted to weclome you and your wife with us for another stay at the Melia Luxembourg or in any other property of our Melia chain.
P.S. We do have very nice properties in Spain.

Please accept my best regards,
Mario KOMANN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Belfast, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 21, 2012

The Melia Hotel in Kirchenberg Luxembourg was a welcoming residence after our flights from Belfast and London had to be cancelled for a day due to dense fog.
This was my 2nd stay but 1st for my wife Marie and was part of our 30th wedding anniversary.
We attended the European Volleyball Assembly in the adjacent and spectacular Congress Centre but found the Melia outshone that Hall. The rooms were very well finished and the bed exceptionally comfortable. The breakfast Goya Room was very welcoming and provided an excellent range of choices. Our meeting hosts organised dinners off-site but as Marie and I stayed an extra night we found the Acqua Restaurant for our evening meal top class, excellent food and service, the sea bream in particular was a lovely evening meal. A wonderful weekend.

Room Tip: the rooms on the 7th and 8th floors are very quiet and provide spectacular view down in to the Grand...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaddyM776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, November 22, 2012
Dear PaddyM776,

Thank you kindly for your very nice review and compliments about our hotel, its service and staff on tripadvisor. We are delighted to read that you truly enjoyed your stay with us and your compliments about our breakfast and our AQUA restaurant are highly appreciated by our executive chef Alexandre Pinton and his team.

It was a real pleasure for us welcoming your convention with us and we would be delighted to welcome you and your wife Marie with us for another visit of Luxembourg in our property.
The next time it will be not that foggy...

Please accept my best regards,
Mario KOMANN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed November 19, 2012

I have stayed a couple of times now. Rooms are large, well appointed with separate writing desk, very clean and with nice views. Comprehensive breakfast is let down by the rather poor coffee on offer.

Service at the restaurant and the bar has been painfully slow at times, although the food itself is nice.

Only downside is the location if you're not on a business trip - but that's Luxembourg, the best views are from outside the city looking towards the old town.

Room Tip: Rooms on lower level get the free WiFi signal from the lobby, otherwise it's $$$
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom_the_Tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, November 19, 2012
Dear Guest,

Thank you kindly for your very nice review and your compliments on trip advisor about our hotel.
We are sorry to read that you had not been completed satisfied with the service due to the slowness. We may assure you that we are thanking you for this constructive feedback and we will take them into closer consideration with our F&B manager .

We appreciate your comments about the nice view from the rooms towards the city centre. Please note, that the WiFi connection is free of charge in all hotel areas such as rooms as well and not only in the lobby.
Nearby bus stops will assure the fast way downtown every 5 minutes for 1,50eur per ride.

We would be delighted to welcome you for another stay with us.
Regards,
Mario KOMANN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 15, 2012

Great hotel, in the EU Institutions neighbourhood, right across the Court of Justice of EU. It is 5-10 minutes walking from the centre of Luxembourg city. Modern hotel with lovely staff, the rooms are wide and very, very clean. I was just surprised by the worst internet connection ever.
The breakfast buffet is more than excellent, I mean really great food.

  • Stayed July 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank An4i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Leiter Front Office at Melia Luxembourg, responded to this review, November 16, 2012
Dear Guest,

Thank you kindly for your very nice review and your compliments naming our hotel "like home" on tripadvisor. We are delighted and honoured to read, that our hotel, service and our friendly, welcoming staff makes you feel like this.
Your description about the distance to the different EU institutions are perfect for other guests finding our hotel and its location. Your comments about our excellent breakfast are highly appreciated by our kitchen and service team who are working every day hard on the superb service and fulfilling all our guests culinary wishes and needs.
As it comes to the internet and its connection speed, we may assure you that we worked on that problem together with the local network provider and the bandwidth had been changed by now.

We would be delighted to welcome you again for another visit of Luxembourg, the Kirchberg with its EU Institutions to our property, the Melia Hotel Luxembourg.

Please accept my best regards,
Mario KOMANN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
Reviewed November 15, 2012

first, melia is very silence, and the new building hotel , so very clean.
if you want to relax and have to silence time, this hotel is good.
and, to city distance is about 1.5km, you use to bus, 5 or 10 minute, go to city.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank byungguk c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, November 15, 2012
Dear Guest,

Thank you kindly for your review on tripadvisor and your sharing with the community members.
We are delighted to read that you enjoyed your stay and the calm of Luxembourg and our hotel.
Especially your compliments about the cleanliness of the hotel makes our housekeeping team very proud. Thank you.

We would really appreciate welcoming you back with us for another visit of Luxembourg.
Please accept my best regards,

Mario KOMANN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 6, 2012

The hotel is brand new, clean, the rooms are spacious, the bedding is clean and of good quality, it is very quiet. All in all - this hotel has everything a good business hotel needs. As an extra I liked the style (modern and light) and the staff were very friendly and welcoming.

I appreciated the tea and coffee-making facilities in the room as well as the free wifi (even if on the slow side).

We walked to the city center which took us about 15 minutes but the walk was next to a busy road so not recommended. My room was towards the EU institutions so not a particularly nice view but apparently other rooms have a nicer view.

I did not try neither the breakfast nor the gym. The lobby bar is nice even if from all staff the least friendly woman we met was working in the lobby bar. Still, even she could not spoil the experience.

All in all, I had a good stay and rather exceptionally, found no fault with the hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kukekomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, November 7, 2012
Dear guest,

Thank you very much for your very nice review about our hotel on tripadvisor and your compliments. We are delighted to read, that you've truly enjoyed your stay with us.
Especially your comments about our friendly and welcoming staff are highly appreciated as we are taking pride in our personnel.
I am sorry that one of our associates did not meet your expectations in terms of friendliness. For that, I would like to apologize. You may be assured that this is not reflecting our standard and our passion for service to exceed your expectations.

Your description about our rooms and our situation on the Kirchberg and the distance to the inner city centre are just perfect for other tripadvisor community members to find our hotel and get an impression about our hotel.
It would be our pleasure to welcome you for another stay with us for your next visit in Luxembourg.
Please accept my,
best regards

Mario KOMANN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2012 via mobile

Behind a rather dull exterior, this stylish hotel delivers on most accounts. Both foyer, restaurant and rooms are tastefully decorated in contemporary style. Rooms are spacious with clean and fresh en suites. Air condition could be more effective, and the bed was a bit on the hard side. Breakfast buffet is excellent.

Stayed October 2012, traveled on business
Helpful?
Thank Anders0267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, October 29, 2012
Dear guest,

Thank you kindly for your very nice review on trip advisor about our hotel and its services and decor. We are delighted to read, that you enjoyed our breakfast buffet.
We will pass your comment to our maintenance department about the air condition, which is lacking of efficiency. Thank you for that.

We would be delighted to welcome you for another stay with us.
Please accept my,
best regards

Mario KOMANN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Luxembourg

Property: Melia Luxembourg
Address: 1 Park Drai Eechelen | 10 Rue Fort Thuengen, Luxembourg City 1499, Luxembourg
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Luxembourg City
#1 Green Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Romantic Hotel in Luxembourg City
#2 Family Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Luxembourg 4*
Number of rooms: 161
Official Description (provided by the hotel):
In the heart of Luxembourg City, Melia Luxembourg is a stylish and modern premium hotel located at the centre of the triangle-shaped Place de l'Europe, on the Kirchberg plateau. Directly opposite the Museum of Modern Art and the Philharmonie, the hotel is within walking distance from several EU institutions, like the European Court of Justice, the Court of First Instance, the Court of Auditors of the European Communities, the Secretariat-General of the European Parliament, the European Investment Bank, the Translation Centre for the Bodies of the European Union and a number of offices of the European Commission. Designed by renowned international architect Jim Clemens and completed in 2009, Melia Luxembourg is a gem of contemporary architecture within the Luxembourg City skyline. ... more   less 
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Also Known As:
Melia Luxembourg Hotel Luxembourg City
Melia Luxembourg Luxembourg City

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