My fiancee booked us at the Grand Hotel excelsior to celebrate my birthday... having worked in the hotel industry myself, it came as quite a shock since I am quite a critic of the service given nowadays. However it turned out to be a memorable weekend, thanks to the service offered at the Grand Hotel Excelsior.
We were welcomed on arrival by the porter who took our luggage and indicated the reception desk, we stopped at the concierge desk by mistake the concierge took my name, than pointed out the reception desk and walked up to the receptionist on duty to introduce me. While compiling the registration form, we were offered warm towels and a welcome drink... a touch that knocked off my socks, the type of thing that I have only encountered when travelling to Asia, were service is astonishing to say the least. During the check in process, I noticed that my girlfriend was planing the weekend with the concierge who was jotting down bookings and giving very helpful advice, he remained at the reception desk. I also noticed that the other person who was in the reception desk had gone to man the concierge desk, such flexibility is indeed commendable.
The rooms are beautiful to say the least, I had given the Prefered card upon arrival and we were immediately upgraded to a sea front room. The room had a huge terrace and the view from the terrace cannot be described in words. The room was spotless and you could easily walk barefoot even in the terrace as everything was touroughly clean.
Few moments after our check in, we recieved a call from the front desk to ensure that the room met our expectations, I still wonder what would have happened had I said no, but I could really find nothiong to complain about in the room.
My girlfriend suggested that we have a massage, the spa menu is extensive and covers the needs of anyone, in order to get advice she decided to call concierge, Arist, was remarkable in spotting what myself and my girl friend were looking for and booked us for a treathment in the couple room... I would suggest such treathment to any couple that stays in this hotel.
We than needed an ashtray, so once again we called concierge (I was testing the limits of his disposition) Arist took it upon himself to have the ashtray delivered, so I proceeded to ask him for the number to room service, he never gave me the number as he took the order himself. Limit test passed I decided to let go, the service of Arist was indeed flawless.
On Sunday we had lunch in the hotel, it is advisable to book well ahead as the lunch is normally sold out, and for good reason, (luckily for us, Arist knew about this and booked us in on Friday when we checked in). The selcetion of food is limitless and one item is better than the other. Make sure you do not have a huge breakfast in the morning or you will not be able to make it past the starter, (that's another peice of information given to us by Arist who at this point I believed is pyschic). The service was a bit inconsistent, if the supervisors were taking care of us, than all was well, however when the younger servers took care of us the service lacked much to be desired.It would indeed help had they atleast smiled a litte. Once we finished our lunch, the waiter brought a piece of cake with a sparkler towards me, and the violinist made it towards our table playing happy birthday... I looked towards my girlfriend thinking she had organised all this, but she was as surprised as I was. An increible touch, which got me to think 'this is personalised serivice at it's best'. Upon checking, the omni-present Arist pleeded guilty.
I would recommend this hotel to anyone, the location is excellent and the rooms are beautiful, but what's more, they have people who are there for their guests, who think ahead for them and who act accordingly. The service offered at the Excelsior is matched by no other in the island. Arist is a great asset to the Front Office.
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta