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“Excellent stay”

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Excelsior Grand Hotel
Ranked #4 of 14 Hotels in Valletta
Certificate of Excellence
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent stay”
5 of 5 bubbles Reviewed March 18, 2013

Excellent staff, all very friendly and helpful. One of the best breakfast buffets we have seen anywhere. We were invited to meet with the managers on Wednesday evening which was a nice touch, made us feel welcome and valued. We were also pleasantly surprised that we were both given a bottle of very good local wine for our birthdays, another personal touch. For a large hotel these things make you feel special and important. Any small problems were dealt with immediately, i made a mistake and couldn't open the safe and security came within 5 minutes and we had a plumbing problem, the loo was blocked, again sorted straight away with minimum fuss. The indoor swimming pool and fitness facilities were great, a robe and slippers was provided in the room for use going to and from your room to the pool. Would recommend and would stay again. Did not try the restaurant as there were so many other places to try in the town that were smaller and cheaper.

Stayed March 2013, traveled as a couple
Helpful?
3 Thank Gill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Chepstow
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

This is a first class Hotel run by well motivated staff who cannot do enough to make your stay enjoyable. The management team are top draw and will accomadate your every wish. The views from the hotel are stunning and the food options are wide ranging. We look forward to our next visit.

Room Tip: Try to get a room overlooking the harbour
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

I stayed for one night on a quick trip to visit Valetta, and having paid 55 euros for a room and breakfast, the Excelsior was terrific value. The rooms are quite dated, including having some pretty serious stains and rips in the soft furnishings, but given the price I had little to complain about. It is a very short walk to Valetta (up a few stairs, but a pretty easy walk), and the hotel has great views. I had breakfast and dinner in the one restaurant that was open (it was off season) and the food was fine if a little overpriced. I also had a fabulous pedicure in the spa.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank freddagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

While a bit outdated in terms of decor, this is a comfortable hotel with all the amenities expected of a five star.I was pleasantly surprised that I was upgraded to a sea view and given breakfast which was not part of the package booked, but very much appreciated. Food and beverages were good and reasonably priced, with the exception of the additional surcharge of 5 euros for room service which was a bit steep if you are only ordering a bowl of soup.

It was too cold at this time of year to use the outdoor pool, but the indoor pool was pleasant except for the ledges and pillars that you keep encountering while trying to swim. The jacuzzi could have been a few degrees warmer. The gym is small and has decent equipment but gets
a little warm if there are more than 3 people. Regrettably the spa closes at 6 pm which is too early for those coming back from a working day or touring all the sights of the country.

The hotel is in a good location, a few minutes from and central Valetta and the main bus terminal which brings you around the island, but be prepared for the steps - for me a good way to help justify some of the breakfast.
Pleasant and helpful staff throughout


I would recommend this hotel

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adventure10123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

Stayed here for a week in February on half board terms. In general the hotel was of high quality with good evening meals and breakfasts. The rooms were well appointed and ours faced the sea and pool and was quiet at this time of year. There are a few thing to be aware of, mainly that to reach the bus station and the main gate into Valletta is only a few minutes walk but it starts with about 80 steps out of the hotel and then a few hundred yards of steep walking. Really a hotel of this standard should run a free bus to run guests up the bus station, after a few days we may have become fitter but the novelty of a work out on the way to our day of roaming got a bit much. In hot weather this would be even worse. My only real disappointment with the indoor pool temperature, both it and the "hot" tub were so cold that even my wife who goes swimming in Austrian lakes in the summer found both much too cold. We did see some hardy souls in the pool but it was not at a comfortable temperature. Maybe you could get away with this in summer when temperatures are in the 30s but on chilly 15 degrees winter days its good to have a warm. Which brings me to their steam room and sauna, most hotels we visit these are included in the price but here the management want to charge significant amounts extra (30 euro for 2 for one visit). So overall this is a well positioned hotel to explore the beautiful and historic city of Valletta which which is only let down by its desire to save a few quid on the heating bill in its spa area.

Room Tip: Ask for a pool view, with that you'll also get a sea view. Rooms on this side of he hotel face a...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
københavn
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

the ultimate hotel in Malta - super luxurious - and still 5 minutes walk from the historic city of Valetta where you will find - if you get the right guiding - the right places are NOT on the main street. Hotel staff very friendly - and if you come often, you are treated as on old friend - even if the hotel is very big. Surprise - but a reality

Room Tip: ask for Harbour view - you might get it !
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uhuru342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review, March 17, 2013
Dear Uhuru342,

We really appreciate for taking the time to share your experience at the Grand Hotel Excelsior with Trip Advisor users. Our staff do their utmost to make every guest feel at home and exceed the guest's expectations. In order to achieve this high level of excellence all in-house services starting from airport transfers and tours to SPA & Wellness are managed and operated by the hotel.

We look forward to welcome you in the very near future.

Kind regards
Brian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

Nice 5-star hotel. Has it all. Swimming pool, own beach, poolbar, chere you can buy beverages and small meals. Several bars and restaurants inside, plus inside swimming pool, spa and training room. Nice hotel, great food, nice rooms. The staff is very nice, the service is great. And the hotel is in a short distance from the city-center. To buses, shops, restaurants and the ocean. It is also in close distance to the harbor where you can take the boat to Sliema. All in all a great hotel in a great city and country, but lock your valuables in the safe.

Room Tip: The rooms are nice. The rooms in the front of the hotel you get mostly shadow. In front you also hav...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 102Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Grand Hotel

Property: Excelsior Grand Hotel
Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Valletta
#3 Luxury Hotel in Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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