We were fortunate enough to have a full harbour view room for five nights, room and breakfast. The room was excellent and the balcony large enough for table and chairs plus a couple of recliners. The breakfast buffet was more than adequate and the staff pleasant and helpful.
Now for the downside. There are 85 steps leading up from reception and a busy main road to cross before the brief climb into Valletta – fine if you are fit but no good for wonky knees. That’s not the hotel’s fault but some warning would have been helpful.
Our main complaint was that on arrival I had to “pre-authorise” 250 Euros on my credit card, a sum that will only be released several days after leaving the hotel. Leaving aside the fact that they tried to get me to pay again for the pre-paid accommodation (soon corrected), it is off-putting to be put in the category of people who might incur charges and then run off. The tariff in the room for things that we might, presumably, steal included E4 for an inner pillow case, E4 for a shoe horn and E8 for a bath mat. I was assured that it was nothing personal but then who wants to stay in a place that has guests stealing inner pillow cases! The result was that we ate out for most meals – there are some very good places in town – and the hotel lost more than a shoe horn.
I am still awaiting confirmation from the hotel that I haven’t stolen anything.
A pity really, because it is a very nice hotel but I would not return.
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta