We needed a short stay in Valletta, Malta at a moderately priced B and B and checked the reviews on Tripadvisor for the Asti Guest House. They were almost all excellent and convinced by the reviews we called them to make the booking. (It was clear that there was no website or online booking for the Asti) We booked in October for late April and were told (understandably) to re confirm nearer the time. I wrote a letter confirming this conversation and then rang again in March to check all the details again and once more confirmed the conversation with Annie in writing and sent directly to Malta by post. As a belt and braces move I sent a third letter two weeks before we travelled to say we were looking forward to our stay. This letter brought an immediate response (by text to my mobile) asking us to ring the Asti Guest House. Speaking to Annie, I was told 'there was no room for us'. There was no explanation and whilst Annie's English is good she didn't respond to any of my pleas for an explanation or remonstrations about why a booking made months before now was being denied. In the end she reluctantly agreed to find a room for us with single beds (we'd book a double en suite) with shower facilities on another floor. So near to our departure we felt we had little alternative. Once again I confirmed our conversation in writing and mailed it. The night before we were due to check in we called again to give our time of arrival and this time there was complete denial that we had ever had a booking and no discussion would be entered into. We were left high and dry and had to make a last minute booking at another establishment at a much higher rate than we had budgeted for.
So...The Asti Guest house may well be a wonderful place to stay in Valletta but we never got the chance to find out and I would advise anyone booking that you will get no confirmation, and could well find yourself without a room if you turn up believing you have a resevation.
- Also Known As:
- Asti Guest House Hotel Valletta
- Asti Guest House Malta/Valletta