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“Comfort, quality and impeccable service” 5 of 5 bubbles
Review of Hotel Phoenicia

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Hotel Phoenicia
Ranked #2 of 13 Hotels in Valletta
Certificate of Excellence
Chichester, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfort, quality and impeccable service”
5 of 5 bubbles Reviewed May 5, 2013

It was some 25 years since we visited Malta. One of the lasting memories from that first trip was tea on the balcony at the Hotel Phoenicia in Valetta and the incredible view of the harbour . Our much overdue return for a week's stay in the hotel left us with only praise for all the friendly staff with a special mention for the staff in the restaurant especially Charlos who had been there for 18 years and the chef at breakfast who produced two perfect fried eggs for me every morning. The evening buffet on Sunday and Thursday was a real treat with some excellent entertainment during the evening.

Room Tip: Go for a harbour view on the fourth floor, you couldn't wake up to a better view in Malta
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Plowman415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,130 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (593)
Date | Rating
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English first
Dundalk, Ireland
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

The perfect base for Valetta and close enough for everything else you might want to do. Breakfast was excellent but there were so many restaurants close we did not really use the dining facilities. The bars were quiet and not open late. Pool area good dispite being a distance from the hotel through the gardens.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aidan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed May 1, 2013

While beautiful and historic, this hotel could really use an upgrade. Much looks very worn, floors, furniture, bathrooms, etc. We had a nice large room with cute balcony and nice view but we were right outside the maid closets where they congregated often which was extremely disturbing. We often had to maneuver around their carts to get out of our room and on more than one occasion had to ask them to keep the noise down. Staff at front desk were not particularly helpful or friendly and hotel restaurant should be avoided at all costs. The clientele skews much older so consider this when booking. It's not a happening place.

Room Tip: Avoid room 106
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank cb4ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, May 4, 2013
Dear Guest,

Thank you for taking the time to write your comments on Trip Advisor, we are very disappointed to learn that we were unable to fully meet your expectations on this visit.

We upgraded all the ground floor areas and half the bedrooms in 2009 and we are hoping to continue with our upgrading of the rooms on the first and second floors in the coming future.
At the end of this phase all the bedrooms will have been refurbished.

With reference to your comments about the noise outside your room, I would like to apologise for this I have forwarded your comments to our Housekeeper, who has already taken action in order to avoid such situations in the future.

I would like to thank you for taking the time to bring these matters to our attention.

Best Regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, United Kingdom
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

This is a great base for seeing Valletta and Malta and feels like you have stepped into another grand age. Buses stop outside the hotel so it is really easy to get around the Island for very little, and all of Valletta is walkable within half an hour. The public rooms and pool are beautiful. There is some noise from the building work to restore the city gates and wall, but it is worth putting up with. Staff were all very friendly and helpful. We had sandwiches from the pool bar which were great. We also eat in the Pegasus Brassiere, which we didn't think was very good, but you still can't really go to Malta for the food. On Sunday night the local tango club meet and dance in the Palm Court Lounge. This was fascinating to watch, if slightly bizarre. If you want a central location in a classy hotel, I would not hesitate to recommend the Phoenicia.

Room Tip: If you can get a room at the back of the hotel they are much quieter.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charlotte5673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

We booked a short break of three nights at this hotel, in a deluxe room, to include transfer from the airport and onward travel to another part of the island. Pick up and transfer happened seamlessly in the hotels own vehicle, driven by a very informative and pleasant driver. We arrived at the Phoenicia shortly before noon and the reception staff organised a complementary drink in the bar. The room itself was ready by 12.15 and on being taken to the lift we learned that we’d been upgraded to a suite.
The suite was large, with views ‘inland’ towards the Grand Harbour, over Valletta’s main gate, along the city’s bastion wall and on to a corner of Marsamxett Harbour. The quadruple glazing kept out much of the noise from the busy thoroughfare; however we did notice the hum of air-conditioning in the early hours, though this was only intrusive on the first night.
We tried the Hotels restaurants, both of which are good, but we preferred the Pegasus, particularly ‘for the fish of the day choices’. We also tried the hotels pool bar for lunch, where the only current drawback is renovation taking place on the adjoining bastion. If you are looking for a light bite we’d suggest asking for sandwiches to share.
The pool area and gardens are well tended and ideal to spend a few hours relaxing. The main lounge and bar are a good size and not too busy at night, but there are enough people to generate an atmosphere. We found a cosy corner in the Club Bar for our after dinner drinks, surrounded by photos and mementoes which are unlikely to have been changed since the 1950’s.
Overall we found this to be a good hotel with friendly, attentive and efficient staff. Ideally situated to enjoy Valletta itself and use as a touring base. It is an individual hotel with an old world feel; it therefore has some of the character that branded and modern hotels lack. We will return.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dmg48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

My wife and I are currently stopping at the Phoenicia on a 4 night stay. From the moment we arrived nothing has been too much effort. I must admit the carpets on the 2nd floor landing are looking a little tired but this is more than made up for by the overall atmosphere and friendliness of the staff. The bed is the most comfortable we have ever slept in.

We are only here on bed & breakfast basis but the choice of hot and cold breakfast is very good. After a long day touring around Gozo we decided to eat in at the Pegasus brasserie. It is this experience that has stirred me to write this whilst still guests at the hotel.

The Maitre de is John and he is joined by Celine and Chris. Unfortunately I do not have the chefs name but as a team they have got everything covered. The food was very nice and well presented but the evening was made by the John, Celine and Chris. They were very professional and yet very friendly. We were treated to demonstration on making crepes.

We generally eat out where ever we go but I must say that tonight's meal has been a real treat both in terms of quality of food and overall relaxing atmosphere.

Room Tip: We are staying in room 213 and have a good view over the harbour. The hotel is well placed for walki...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Les C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromborough, United Kingdom
Level Contributor
142 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed April 27, 2013

This was our first visit to Malta. We were looking for a city break in the sun and were not disappointed. Chose the Phoenicia for its location only a short walk from Valetta's famous sights but also adjacent to bus stops for services to and from the airport and all over the island.

Booked a deluxe harbour-view room not expecting to have a balcony as well so were well pleased to be allocated a first floor room with view of Marsamxett Harbour, hotel gardens AND balcony. Comfortable bed, free in-room wi-fi, tea/coffee and kettle and very well stocked mini-bar all much appreciated.

On the first night we tried sleeping with the balcony door open and attracted a mosquito. When we appealed to Reception for help the concierge arrived almost immediately with a plug-in killer and that dealt with the critter straight away. We thought that was great service.

The hot and cold buffet breakfast was probably the best we have had anywhere (the orange juice fresh-squeezed, eggs cooked to order, wonderful fresh bread and pastries).. We dined two nights of the four in the Pegasus Brasserie and that too exceeded expectations. Service both at breakfast and dinner was extremely professional; we really could not fault anything.

Room Tip: First and second floor rooms have balconies, third and fourth floors do not. We booked deluxe double...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Trisha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Phoenicia

Property: Hotel Phoenicia
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta

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