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Reviewed September 9, 2016 via mobile

The staff at the Palace Hotel were incredibly helpful, friendly and informative. Our room which overlooked the church and street had a balcony with a view across the bay to Valletta. The church bells did ring but only occasionally and we could not hear them at all in our room.
Breakfast was very good quality with lots of choice from cooked bacon and eggs etc to continental. You could eat and drink as much as you wanted. We also ate in the Thai restaurant at the hotel and by the pool - both were excellent.
Rooms were cleaned every day and to a really high standard. The rooms were immaculate.
The pool on the roof was quite busy but there was always room to get a sun lounger. There was a really friendly atmosphere there.
The taxi service in the hotel was also very efficient and competitive in price. The drivers were friendly and very informative.
We took the ferry to Valletta and at €1.50 a trip it was fantastic value. We also did an open top bus tour which was hot!! But an excellent way to see the island because you could get off anywhere to see the sights. Mdina was beautiful and well worth the trip
All in all, a fantastic stay! The people were incredibly friendly and helpful.

Date of stay: August 2016
Trip type: Traveled with family
2  Thank sarah_mckenna_1991
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded September 13, 2016

Dear sarah_mckenna_1991,

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We do hope to see you back at The Palace again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016 via mobile

Fantastic experience....
Their on our Honeymoon....
We will be back...
Helpful staff...
Fantastic roof top restaurant (Temptasian),with fantastic views of Salima and Valletta.
Talk of the town cafe is very good,especially happy hour...
See you next year....

Date of stay: September 2016
Trip type: Traveled as a couple
2  Thank DJoyner67
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded September 13, 2016

Dear DJoyner67,

I thank you for placing your positive review about your stay at The Palace on TripAdvisor.

You had only words of praise and we appreciate this as our guests' full satisfaction is at the heart of all that we do here at The Palace.

We look forward to seeing you back again at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016

Thank you so much for making our honeymoon extra special... my mum upgraded our room and said that Aimee on reception was so helpful in sorting this.... we had a suite and all your staff made us feel so welcome...

We ate at TemptAsian one night and this was just magical, the views and food are breathtaking... such a special night...

Loved the cocktails in the Talk of Town and happy hour certainly set us up for the evening...

We will definitely be back.... :)

Room tip: Can definitely recommend a suite overlooking Sliema and Valletta
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pinkygail
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded September 13, 2016

Dear Pinkygail,

Your review on TripAdvisor titled "Brilliant Honeymoon!" does much to make our day here at The Palace.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management, including Amie who you mentioned, are extremely appreciative of your complimentary words.

We trust you will be back for more pleasant stays at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016 via mobile

Best 5 star hotel in Malta . This hotel made my birthday a dream in there suite room . The hotel staff is so friendly and helpful . The room and hotel is always immaculate and clean . But most of all a big well done to the kitchen team of the tabloid restaurant . There sunday buffet is the best on the island great selecion of Worldwide food . The taste and texture of food is deliscious . I rdcommend this hotel to everyone . They wont disapoint you .

Date of stay: November 2015
Trip type: Traveled as a couple
2  Thank Paulniqi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded September 7, 2016

Dear Paulniqi,

Thank you for submitting such a positive review about your stay at The Palace on TripAdvisor.

Your words are very motivational and encourage us to move ahead and always aim high when providing a high standard of service to our esteemed clients.

It is a pleasure to host you at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2016 via mobile

Just returned from a week at the Palace, excellent accomodation, great rooftop pool, attentive staff. Fantastic breakfast. Also ate at the rooftop 'temptasian' restaurant, very good food and great views over Sliema. Location of hotel was nice and central for Sliema, but if you're looking for a bit more sophistication Valleta is the place to be, short 20 min ferry ride only 5 mins walk from hotel.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank 217bobf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded September 6, 2016

Dear Bob F,

I thank you for the lovely review you posted on TripAdvisor regarding your stay at The Palace.

We are truly honoured to read your comments and we look forward to welcoming you back for further breaks at The Palace, be they long or short.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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