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“Stunning hotel and staff”
Review of The Palace

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The Palace
Ranked #1 of 28 Hotels in Sliema
Certificate of Excellence
Yorkshire Dales National Park, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Stunning hotel and staff”
Reviewed April 21, 2014

This hotel is fabulous. The facilities are excellent.it is worth paying to stay in a suite or superior room from the 5th floor upwards. Preferably facing the harbour ,if you like a stunning view.The breakfast is very good,caters for everyone with attention to detail. The Asian restaurant on the 9th floor is above 5 star in my opinion,with attentive staff and very good food.special mention to all staff ,but would like to mention a few names. Pauline,on reception who is fabulous,The Assistant manager,Andrew ,on the door, always a smile,Mario,Aimee,Jonathan. Hopefully staying at The Palace,later again in the year.

Room Tip: Good rooms. The suites if possible. Room 552. Room750.Room 651
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennyferB856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear JennyferB856,

Pauline, Mario and Aimee on reception, Andrew the concierge with a smile, Jonathan our Operations Manager, Marc and his crew in Temptasian and all the Management and staff at The Palace would like you to know how appreciative they are of your positive comments regarding your stay at The Palace on Tripadvisor.

In fact we await your return later this year for yet another pleasant visit.

Sincerely,

Kevin Callus,
Hotel manager,
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2014

This is our fifth stay at the Palace Hotel and we have found it to be our favourite hotel in Malta by far, due to the terrific location, the excellence of the hotel itself and especially the superb 5 star quality service that we receive throughout each of our stays. A special mention goes to Moul Hajjar, The Palace's Assistant Front Office Manager, who, on every occasion, from our very first stay at the hotel, has gone that extra mile to ensure that our stay is a truly magnificent 5 Star + experience. We thoroughly recommend this hotel.

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank TrueHonesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear TrueHonesty,

How flattering that you visited The Palace for the fifth time and left feeling satisfied and rested after your stay.

Moul Hajjar, The Palace's Assistant Front Office Manager and the rest of Management and staff thank you for the glowing 5 star review you placed on Tripadvisor.

You may rest assured that we will be here to welcome and host you for the next trip and the one after that.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level 5 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 21, 2014

Booked at the last minute to join a friend over the Easter period so I had no expectation of where I would be staying but was delighted. The room was lovely and bright with all the amenities you might need, the comfiest bed and a nice balcony. The hotel staff were all very pleasant, helpful and friendly. There's good wifi, lots of different places within the hotel to sit and read, have a drink or coffee, the rooftop pool is stunning and there's a nice indoor pool/terrace if the weather is cool. The Temptasian restaurant is amazing.

Situated in a quiet road and close to amenities and transport links such as buses and ferries to Valetta or around the island. It was very easy to book taxis through the hotel concierge.

I used the spa a couple of times and that too did not disappoint, although within the hotel it is a separate business so you have to pay them directly rather than book to your room.

I am very happy to have stayed at the Palace and would highly recommend it.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Harshbutfair50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear Harshbutfair50,

So glad to hear you spent your Easter break at The Palace and that it was a pleasant stay.

Your comments say it all, which makes us all so pleased here at The Palace.

Should you require any help booking your next stay, do not hesitate to contact us.


Sincerely,

Kevin Callus,
Hotel Manager,
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 5 Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 20, 2014

Just back from a week long stay at The Palace, it was amazing. There was a group of about 45 over for a wedding and everyone of us had a fantastic experience there. The staff were amazing starting with Afton in reservations and also Thomas and Andrew at the front desk. Food was incredible both in the bar, Talk of the Town and up on the 9th floor Temp Asian restaurant. Rooms were huge and immaculate, shower pressure fantastic. I had stayed here before but it was even better this time

Room Tip: Away from the bells, they can become annoying.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingAnnie007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear TravellingAnnie007,

I am happy to see that you are yet another satisfied customer of The Palace.

Our team caters for all types of events, and the wedding group you were part of is one of several events held here.

Our professional staff will make sure your every whim and desire is granted. All you have to do is ask.

On behalf of all members of Management and staff, especially Thomas at Front desk, Andrew the Concierge, and Afton, our Group Sales Manager, allow me to thank you or the lovely review submitted on Tripadvisor regarding your stay at The Palace as part of a wedding group.

Sincerely,

Kevin Callus,
Hotel Manager,
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkirkara, Malta
Level 5 Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 20, 2014

Easter Lunch with the Family turned out to be a wonderful experience. VERY GOOD VALUE FOR MONEY. Quality of food, choice of food and service was excellent. Even though the place was chock a block, the service went very smoothly. Honestly, not even one complain. WELL DONE. First visit but surely not last.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear Jonathan C,

Our Easter Buffet Lunch has always very popular, and we are only too pleased to know you enjoyed your meal and that it lived up to your full expectations.

You might also want to try our Asian Fusion rooftop restaurant Temptasian, unless you have already been.
This too is a huge favourite with locals and foreigners alike, both for its fine cuisine and the spectacular views of Sliema and the magnificent Grand Harbour.

Sincerely,

Kevin Callus,
Hotel Manager,
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 19, 2014

First time in The Palace, but have stayed in it's sister hotel, The Victoria. We stayed for 12 nights, loved the experience and would stay there again. Very convenient location, clean, extremely friendly staff and very helpful. Good value for money indeed, you don't have to leave the Hotel if you didn't want to, but you should go out and explore this beautiful island which I love so much and is like a second home!!

Room Tip: Superior room was just that, plenty of space and very comfy beds, good bathroom and little fridge...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Girlfriday55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear Girlfriday55,

I am so glad to read that your first stay at The Palace was a success.

Your comments on Tripadvisor are of great motivation to always move ahead with the service we provide our esteemed guests.

We are always ready to make sure our guests are satisfied to the full.

Looking forward to having you back at The Palace,

Sincerely,

Kevin Callus,
Hotel Manager,
info@xhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, united kingdon
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 17, 2014

Just returned from a 10 day holiday at the Palace Hotel Sliema. We had a fabulous holiday and was sorry to come home. Malta is a fabulous island so much to see and do, easy and cheap to get around and you will not meet nicer, friendly people than the Maltese people. Our base was the 5* Palace which we loved its ideally placed just being a 5 min walk from the seafront which is lovely to walk and has lots of bars and restaurants. The hotel is also a short walk from the the harbour front where you can get all the boat trips and also catch the fantastic little ferry which takes you to Valletta for only 1.5 euros each. You can also get buses on the front to anywhere on the island and they are also very cheap. We could not fault the hotel the room we had which was a de-luxe room on the 2nd floor was spotless and spacious with an extremely large bed and a lovely balcony which over looked the back of the hotel and we could also see the sea, being at the back no problems with the Church Bells as well. We went on a half board basis and found the food to be of a very high standard. The breakfasts where varied and all you could want and lovely Joe came around topping you up with coffee or tea all the time. Dinner was superb we enjoyed every meal we had. All the food was fresh and well cooked and good selection, we really enjoyed the fish that was served and all the fresh salads. We also ate in the TempAsian restaurant on the 9th floor which was first class. What makes this hotel though is the staff, all so friendly and could not do enough for you and all knew you after a couple of days. Thomas was lovely on front of house, Little Salema in the restaurant (sorry if I have spelt your name wrong) who looked after us so much, David and Joe in the Talk of the Town Bar and our lovely cleaner Georgia. We also used the Penny Black Bar in the sister hotel which you can walk to via the first floor. Both Joe and Martin in the bar looked after us well. Joe makes the best Pimms in Malta.
We hired a car via the hotel which was good value we had this for two days and visited the North of the Island, Mosta, Midina and Dinkley Cliffs. All well recommended to go, it was a bit hairy though trying to navigate back to the hotel through Sliema and all the one way streets but we made it in the end.
If you like to walk there are lots of lovely walks, you can walk along the seafront to St Julians and Paceville which is beautiful have a nice lunch and then bus back, also right next to the hotel is a small bakery where you can get pea or ricotta cheese pasties for lunch which are to die for. We will definitely be back, we hardly had time to take advantage of the roof top pool so that will be for next time.
As a closing note - Dorianne the guest relations manager was a such a gracious and lovely lady, every time she was on duty she came to find us and to make sure we had all we required and a chat and also arranged for a complimentary birthday cake and wine for my husband to be served in our room. 5* all the way for us

Room Tip: Ask for the back of the hotel to avoid the Church Bells
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this review, May 13, 2014
Dear anne g,

Your extensive and positive review regarding your recent trip to Malta and your stay at The Palace is a delight to all of us here at The Palace.

On behalf of all members of management and staff, including those you mentioned by name, being, Joe, David, Salema, Thomas, Dorianne and last but not least Georgia, are only too glad to know they were instrumental in rendering your stay at The Palace a memorable one.

Should you need any help or require information to book your next stay kindly do not hesitate to get in touch. We would be only too happy to help.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com


Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace

Property: The Palace
Address: High Street, Sliema, Island of Malta SLM 1542, Malta
Phone Number:
Location: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sliema
#1 Family Hotel in Sliema
#1 Luxury Hotel in Sliema
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Palace 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The inside decor is smartened by the contemporary art & sculpture collections. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace and Palazzo Capua, with 149 rooms, are both supplemented by eight unique individually designed and decorated suites. ... more   less 
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Also Known As:
The Palace Hotel Sliema
Palace Hotel Sliema
The Palace Malta/Sliema

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