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The Palace
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Reviews (3,673)
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2,177
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1,845 - 1,850 of 3,673 reviews
Reviewed January 1, 2014

We have just spent a week in Malta staying at the Palace hotel and just wanted to say what an amazing hotel this . You get everything you would expect from a 5 star hotel and more, the staff are very friendly and helpful without being fussy. An added bonus for us was being invited to a drinks reception ( free flowing as much as you liked) with canopies and carols sung by a local children's choir. Fabulous thank you Su & James

Room Tip: Ask for a room with a view and if you can book one on the 6th floor or above.
  • Stayed: December 2013, traveled as a couple
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1  Thank Su F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this reviewResponded January 3, 2014

Dear Su F,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your kind comments.

Looking forward to meeting you and hosting your with us again.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

Excellent service.... One of the best buffet restaurants on the island !!! Food was excellent as well espescially the antipasto. 5 stars for the service offered by the friendly staff. Will come again nest year for sure!

Stayed: January 2014, traveled with friends
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this reviewResponded January 3, 2014

Dear Stephen B,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your wonderful comments.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

On 28th December the Hi-Impact Table Tennis Academy organised our Annual Dinner and Awards Ceremony at The Palace in The Royal Hall. The event was a complete success with excellent food, great staff and optimal facilities which allowed us to provide a complete entertainment package to all those who were present.

  • Stayed: December 2013, traveled on business
    • Value
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2  Thank Katiamif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this reviewResponded December 31, 2013

Dear Katiamif,

First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

A short break taken in the Summer, just before it gets too hot. We asked friends and family where they had stayed in Malta and did some research on TA. We soon found the Palace and made a booking for a week. Hotel is well located with lovely views from the roof over Sliema to the coast. The pool is up on the roof and our daughter spent several hours a day enjoying it. Could be heated a tiny bit more, but was fine for swimming. Enjoyed the snack bar by the pool. Especially enjoyed the Oriental Restaurant up on the roof also, lovely sunset dinner.
Friendly staff, always around to help when you needed them.
Overall, a great place to stay in Malta.
See you next summer.

Room Tip: Apparently there are noisy bells on one side of the hotel from a local church .. We weren't aware of them and found the whole place to be peaceful.
  • Stayed: July 2013, traveled with family
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Thank LordRaffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this reviewResponded December 31, 2013

Dear 'LordRaffles',

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Looking forward to meeting you and hosting your with us again.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

A really lovely hotel, situated just a short walk from the main areas of Sliema. Very quite and extremely well organised. Staff were friendly and helpful. We went in November, so a bit cool to sample the pool and the rooftop areas. We ate in the main restaurant, where the food was excellent, albeit a little more expensive than the surrounding restaurants. No hesitation in recommending it to fellow travellers. Our first visit to Malta but we will surely return.

Room Tip: Ask for a high floor. Views of the sea (at the rear) or Valletta (at the front) from the upper floors.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rev_Manager, General Manager at The Palace, responded to this reviewResponded December 31, 2013

Dear James B,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Looking forward to meeting you and hosting your with us again.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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